conditions générales des campagnes promotionnelles et des concours

PROMOTIONS ET CONCOURS

1. Introduction

Les présentes conditions générales (les Conditions) s'appliquent au Cadeau offert avec les achats promotionnels disponibles de temps à autre sur http://www.charlottetilbury.com/fr(le Site web)

2.L’Organisateur

Islestarr Holdings Limited, société enregistrée en Angleterre et au Pays de Galles sous le numéro 07712458, dont le siège social est situé à l'adresse : 8 Surrey Street, Londres WC2R 2ND (l'Organisateur).

3. La Campagne promotionnelle

Dépensez le Montant admissible détaillé dans la campagne promotionnelle sur tous les produits et marchandises Charlotte Tilbury (Produits) sur le Site web concerné et recevez les cadeaux offerts lors de votre achat (la Campagne promotionnelle).

**Veuillez noter que l'achat de cartes cadeaux virtuelles n'est pas considéré comme un achat de Produits et ne contribuera donc pas au Montant admissible nécessaire pour recevoir le Cadeau. Offre non valable sur l'achat d'abonnements.**

4. Le Cadeau

4.1. Les détails concernant le cadeau figurent sur la publicité promotionnelle.

4.2. Le Cadeau n'inclut pas les frais de livraison.

4.3. Le Cadeau est offert sous réserve de disponibilité. Il n'y a pas d'alternative en espèces pour le Cadeau et l'Organisateur se réserve le droit de le remplacer par un Cadeau d'une valeur égale ou supérieure.

4.4. Le Cadeau ne peut pas être échangé. Par exemple, si vous n'avez pas choisi la bonne teinte du Cadeau gratuit, vous ne pourrez pas l'échanger.

4.5 Si un ou plusieurs Produits achetés dans le cadre d'une transaction valide sont retournés et que le montant de la transaction est alors inférieur au Montant minimum requis, le client devra retourner le Cadeau.

4.6. L'Organisateur n’est pas responsable des frais et/ou dépenses supplémentaires liés au Cadeau, y compris (sans s'y limiter) les frais de voyage, autres que ceux spécifiquement mentionnés comme faisant partie du Cadeau et pour les périodes spécifiées (le cas échéant).

4.7 Le Montant minimum requis est le montant total une fois toutes les réductions appliquées.

4.8. Lors de l’utilisation du Cadeau, le participant ne sera pas autorisé à présenter ou faire la publicité de slogans politiques ou de discours homophobes, d’images de nature obscène ou explicitement sexuelle, d’images contenant des logos de concurrents ou du sponsoring de marque explicite ou de tout autre contenu de type guérilla marketing ou de nature diffamatoire, obscène, illégale, vulgaire, offensante ou inadéquate de quelque manière que ce soit, ou qui entre en violation avec les droits d’autrui (y compris les droits de propriété intellectuelle).

5. Comment participer à la Campagne promotionnelle ?

5.1. Pour participer à la Campagne promotionnelle, les participants doivent effectuer une commande sur le Site web pendant la période définie sur la publicité promotionnelle (Période de la Campagne promotionnelle) pour un ou plusieurs Produits. Le montant que le participant dépense pour les Produits doit être égal ou supérieur au Montant admissible.

5.2. Les participants qui effectuent un achat en dehors de la Période de la Campagne promotionnelle ne recevront pas le Cadeau avec leur achat.

5.3. Dès lors que les participants achètent un ou plusieurs Produits et dépensent le Montant admissible, aucun autre achat sur le Site web n'est nécessaire pour recevoir le Cadeau. Cependant, des frais de livraison peuvent s'ajouter aux Produits.

5.4. Les participants peuvent participer plusieurs fois au cours de la Période de la Campagne promotionnelle à condition que le montant total de leur achat sur un des Sites web équivaut ou dépasse le Montant admissible, et ce, à chaque participation.

5.5. L'Organisateur n'assumera pas la responsabilité des commandes égarées, indépendamment de la cause, y compris notamment à la suite d'une panne de l'équipement, d'un dysfonctionnement technique, d'une panne des systèmes, du satellite, du réseau, du serveur, du matériel informatique ou du logiciel de quelque nature que ce soit.

5.6. En participant à la Campagne promotionnelle, tous les participants reconnaissent avoir lu, accepté, et s'engagent à respecter, les présentes Conditions, toute autre exigence énoncée dans le matériel promotionnel de la Campagne promotionnelle (en cas de conflit, les exigences énoncées dans le matériel promotionnel prévaudront), ainsi que toutes les lois et tous les règlements applicables, y compris, sans limitation, ceux régissant le droit d'auteur, le contenu, la diffamation, la confidentialité, la publicité et l'accès aux systèmes informatiques ou de communication de tiers et leur utilisation.

5.7. L'Organisateur ne peut être tenu responsable de la perte ou du retard dans l'acheminement des produits commandés et du Cadeau.

5.8. Pour toute question relative à la participation à la Campagne promotionnelle, contactez le service client à l'adresse customercare@charlottetilbury.com.

6. Admissibilité

6.1. La promotion est disponible uniquement pour les clients effectuant des achats depuis les sites www.charlottetilbury.com du Royaume-Uni, des États-Unis, du Canada, de l'Australie et de l'UE (comprenant la France, l'Allemagne, l'Italie, les Pays-Bas et l'Espagne).

(a) les employés de l'Organisateur, de ses sociétés affiliées et des entreprises du Groupe ;

(b) toute personne professionnellement associée à la Campagne promotionnelle ;

(d) quiconque achète un/des Produit(s) en réduction, autre que les membres de Charlotte Tilbury Pro.

6.2. L'Organisateur se réserve le droit, à sa seule discrétion, de refuser la participation à la Campagne promotionnelle à tout individu qui serait suspecté d'entraver le bon déroulement de l'opération, ou qui agirait selon l'Organisateur en violation avec les présentes Conditions, les lois et/ou règlementations en la matière et/ou droits des tiers.

7. Limites de responsabilité

7.1. L'Organisateur n'est pas responsable des dommages ou pertes subis par tout participant, lorsque lesdits dommages ou pertes, au moment de l'inscription à la Campagne promotionnelle, n'étaient pas une conséquence raisonnablement prévisible d'une violation des présentes Conditions, ou si la Campagne promotionnelle ne se déroule pas comme prévu.

7.2. L’Organisateur ne saurait être tenu responsable en cas d’impossibilité de remplir les obligations de tiers impliqués dans cette Campagne promotionnelle, même si l’Organisateur fera toujours son possible pour minimiser l’impact d’un tel manquement sur les participants.

7.3. Rien dans les présentes Conditions ne limite la responsabilité de l'Organisateur en cas de :

(a) blessures corporelles ou décès résultant de sa négligence ;

(b) fraude ; ou

8. Protection des données et publicité

Pour en savoir plus sur la politique de confidentialité de l’Organisateur et sur la politique de marketing direct, veuillez contacter directement l’Organisateur ou rendez-vous sur le Site web www.charlottetilbury.com/fr.

9. Généralités

9.1. L'Organisateur se réserve le droit d'invalider, de suspendre, d'annuler ou de modifier la Campagne promotionnelle lorsque cela s'avère nécessaire et sans avis préalable.

9.2. L'Organisateur se réserve le droit d’annuler ou de modifier les présentes Conditions à tout moment et sans avis préalable.

9.3. Les présentes Conditions sont régies par la loi anglaise, et les parties sont soumises à la juridiction non exclusive des tribunaux d’Angleterre et du Pays de Galles.

1. The Promoter Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion & Entry All new customers that create an account on the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Mobile App Discount Code below. All new customers that create an account on www.charlottetilbury.com (the “Website”) will receive 15% off eligible Charlotte Tilbury products, and free standard/ground shipping, by way of a one-time use per customer discount code – see Website Discount Code below. Customers will be able to redeem both codes for the Website and the Mobile App upon their first-time purchases made on each. In order to avail of the Promotion, customers must remain logged in to their account on the Website and/or the Mobile App when making their first-time purchase on each.

3. Eligibility & Restrictions 3.1. The Website Discount Code: DARLING15 3.2 The Mobile App Discount Code: CTAPP15

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App Discount Code:

i. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, Immediate Skin Revival Routine Skincare Discovery Set, and other products as advised from time to time, will not be part of the Promotion; ii. each code may only be used once; iii. cannot use the codes in conjunction with other discounts or offers; iv. each code can only be used by a new customer that is making their first purchase on either the Website or the Mobile App and is logged into their created account; v. each code should not be shared with anyone else; vi. each code cannot be redeemed via the ‘Guest Checkout’ option; and vii. the codes cannot be redeemed in the excluded regions as set out below. 3.2. The following regions are excluded from participating in this Promotion: i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promotor ships to.

4. Limitation of Liability 4.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned. 4.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. 4.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

5. Data Protection and Publicity 5.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Promotion; c. to share with organisations or agents assisting with the conduct and fulfilment of the Promotion; or e. for any other reasonable and related promotional purposes. 5.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 5.1 above. 5.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

6. General 6.1. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. 6.2. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem The Website Discount Code and/or The Mobile App Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate. 6.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. 6.4. If the Promoter subsequently discovers any redeemer of the Promotion is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Promotion to that participant. 6.5. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. 6.6. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 6.7. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

The Promoter Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
The Promotion & Entry All new customers that create an account on the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Mobile App Discount Code below. All new customers that create an account on www.charlottetilbury.com (the “Website”) will receive 15% off eligible Charlotte Tilbury products, and free standard/ground shipping, by way of a one-time use per customer discount code – see Website Discount Code below. Customers will be able to redeem the code on the Website or the Mobile App upon their first-time purchase.

In order to avail of the Promotion, customers must remain logged in to their account on the Website and/or the Mobile App when making their first-time purchase.

Eligibility & Restrictions

3.1. The Discount Code for Website & App: MOTORSPORT15

3.2. To participate in the Promotion, participants must place an order on the Website or App from Thursday 22nd August to Thursday 3rd October (Promotion Period) for one or more Products.

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App Discount Code:

i. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, and other products as advised from time to time, will not be part of the Promotion;

ii. each code may only be used once;

iii. cannot use the codes in conjunction with other discounts or offers; iv. each code can only be used by a new customer that is making their first purchase on either the Website or the Mobile App and is logged into their created account;

v. each code should not be shared with anyone else;

vi. each code cannot be redeemed via the ‘Guest Checkout’ option; and

vii. the codes cannot be redeemed in the excluded regions as set out below.

3.4. The following regions are excluded from participating in this Promotion:

i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promotor ships to.

Limitation of Liability

4.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

4.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

4.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

Data Protection and Publicity

5.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Promotion; c. to share with organisations or agents assisting with the conduct and fulfilment of the Promotion; or e. for any other reasonable and related promotional purposes.

5.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 5.1 above.

5.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

General

6.1. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

6.2. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem The Website Discount Code and/or The Mobile App Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

6.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

6.4. If the Promoter subsequently discovers any redeemer of the Promotion is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Promotion to that participant.

6.5. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

6.6. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

6.7. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

En participant aux Masterclass de Charlotte Tilbury proposées sur le site Web www.charlottetilbury.com (« Pro-Artist Masterclass »), vous acceptez les conditions générales énoncées ci-dessous.

1. L’Organisateur

Islestarr Holdings Limited, société enregistrée en Angleterre et au Pays de Galles sous le numéro 07712458, dont le siège social est situé à l'adresse : 8 Surrey Street, Londres, Royaume-Uni, WC2R 2ND (l'« Organisateur » ou « nous »). Adresse e-mail : customercare@charlottetilbury.com.

2. Places et participation à l'événement

2.1 Pour participer à une Pro-Artist Masterclass, vous devrez réserver gratuitement votre place sur le [website] (/content/live-beauty-events) de Charlotte Tilbury à l'aide de l'application Appointed. Offre limitée à une place par personne et par réservation. Les places pour chaque Pro-Artist Masterclass sont limitées à 20,000 et distribuées sur la base du premier arrivé, premier servi.

2.2 Dans l'éventualité où vous choisiriez d’utiliser la fonction chat au cours de la Pro-Artist Masterclass, vous serez considéré(e) comme entièrement responsable du contenu que vous publiez.

2.3 L'ensemble du contenu que vous publierez au cours de la Pro-Artist Masterclass est soumis aux exigences de CONTENU UTILISATEUR spécifiées dans nos Terms and Conditions sur www.charlottetilbury.com.

2.4 Les groupes suivants ne peuvent pas participer à une Pro-Artist Masterclass :

(a) les employés de l’Organisateur, de ses sociétés affiliées et des entreprises du Groupe ;

(b) toute personne professionnellement associée à la Pro-Artist Masterclass ; ou

Codes de réduction et admissibilité

3.1 Vous recevrez, au cours de certaines Pro-Artist Masterclass, un code de réduction à utiliser sur le site Web www.charlottetilbury.com. Les participants qui ont réservé leur place et qui ont accepté de recevoir du contenu marketing direct ou ont choisi de recevoir le code de réduction par e-mail lors de leur réservation, recevront un code de réduction par e-mail une fois la Masterclass terminée (« Code de réduction ») à utiliser pour l'achat de produits sur le site Web www.charlottetilbury.com conformément aux conditions indiquées lors de la réservation de la Pro-Artist Masterclass et/ou dans l'e-mail. Le Code de réduction ne sera pas divulgué ou proposé sur un autre support promotionnel. En plus de ce qui a été mentionné ci-dessus, les restrictions et les critères d'admissibilité suivants s'appliquent pour utiliser le Code de réduction.

3.2 Le Code de réduction :

(a) est disponible uniquement pour les clients effectuant des achats depuis les sites Web www.charlottetilbury.com du Royaume-Uni, des États-Unis, du Canada, de l'Australie, de Hong Kong et de l'UE (comprenant la France, l'Allemagne, l'Italie, les Pays-Bas et l'Espagne) ;

(b) ne peut être utilisé qu'une seule fois ;

(c) n'est pas cumulable avec d'autres réductions ni valable sur les articles soldés, les produits au prix déjà réduit, l'achat de cartes-cadeaux, les kits, les produits offerts ou d'autres promotions ;

(d) ne peut être transféré et est uniquement valable pour les clients qui ont réservé et participé à la Pro-Artist Masterclass ; toute personne n'ayant ni acheté ni participé à la Masterclass ne pourra recevoir ou utiliser le Code de réduction ;

(e) ne sera envoyé qu'aux clients qui ont accepté de recevoir des e-mails marketing de la part de l'Organisateur ou qui ont choisi de recevoir le Code de réduction par e-mail lors de la réservation de leur place ;

(f) ne peut être utilisé que pendant la période indiquée dans l'e-mail envoyé avec le Code de réduction ; et

(g) est offert sous réserve de disponibilité.

3.3 Les groupes suivants ne peuvent pas utiliser le Code de réduction :

(a) les employés de Islestarr Holdings Limited, de ses sociétés affiliées et des entreprises du Groupe ;

(b) toute personne professionnellement associée à Islestarr Holdings Limited ; ou

4. Protection des données et publicité

4.1 En réservant une place et en participant à une Pro-Artist Masterclass, les participants reconnaissent que l'Organisateur (et les sociétés de son groupe en son nom) peuvent traiter, stocker, distribuer et/ou utiliser les informations (y compris les données personnelles) fournies par les participants lors de leur inscription et en cours de participation dans les buts suivants qui sont conformes à l’intérêt légitime de l'Organisateur en vertu des lois sur la protection des données :

(a) pour permettre de gérer l'inscription d'un participant, notamment en décidant si ses informations sont conformes aux présentes conditions générales ;

(b) pour transmettre des renseignements aux organismes ou aux agents qui aident au déroulement de la Pro-Artist Masterclass ; ou

4.2 Pour les fins de la Pro-Artist Masterclass, l'Organisateur ne divulguera les données personnelles des participants qu’aux sociétés de son groupe et prestataires de service tiers qui en auraient l’utilité pour les raisons citées dans le paragraphe 4.1 ci-dessus.

4.3 Pour en savoir plus sur l'utilisation des données personnelles par l'Organisateur et sur les droits applicables en vertu des lois sur la protection des données, veuillez consulter la privacy policy de l’Organisateur.

Limites de responsabilité

5.1 L'Organisateur n’est pas responsable de tout dommage ou perte subis par tout participant, lorsque lesdits dommages ou pertes, au moment de l’inscription à la Pro-Artist Masterclass, n’étaient pas une conséquence raisonnablement prévisible d’une violation des présentes conditions, ou si la Pro-Artist Masterclass ne se déroule pas comme prévu.

5.2 L'Organisateur ne sera pas tenu responsable en cas d'impossibilité de remplir les obligations de tiers impliqués dans cette Pro-Artist Masterclass, même si l'Organisateur fera toujours son possible pour minimiser l'impact d'un tel manquement sur les participants.

5.3 Rien dans les présentes conditions générales ne limite la responsabilité de l’Organisateur en cas de :

(a) blessures corporelles ou décès résultant de sa négligence ;

(b) fraude ; ou

Généralités

6.1 En réservant une place et en participant à une Pro-Artist Masterclass, tous les participants reconnaissent avoir lu, avoir accepté et être liés par les présentes conditions générales, toute autre exigence énoncée dans le matériel promotionnel de la Pro-Artist Masterclass (en cas de conflit, les exigences énoncées dans le matériel promotionnel prévaudront), ainsi que toutes les lois et tous les règlements applicables, y compris, sans s'y limiter, ceux régissant les droits d'auteur, le contenu, la diffamation, la confidentialité, la publicité et l'accès à ou l'utilisation de systèmes informatiques ou de communication de tiers.

6.2 En réservant une place et en participant à une Pro-Artist Masterclass, les participants confirment qu’ils y sont admissibles et en droit d'utiliser le Code de réduction. L'Organisateur peut demander aux participants de fournir une preuve de cette admissibilité. En participant à la Pro-Artist Masterclass, tous les participants garantissent que chaque renseignement qu'ils fournissent est avéré et exact.

6.3 L’Organisateur se réserve le droit d'annuler, de modifier l'heure et/ou la date ou de remplacer la Pro-Artist Masterclass, son contenu et/ou ses intervenants sans avis préalable. L'Organisateur se réserve le droit d'annuler ou de modifier les présentes conditions générales à tout moment sans avis préalable.

6.4 L'Organisateur se réserve le droit, à sa seule discrétion, de refuser la participation à la Pro-Artist Masterclass à tout individu qui serait suspecté d'entraver le bon déroulement de l'opération, ou qui agirait selon l'Organisateur en violation avec les présentes conditions générales, les lois et/ou réglementations en la matière et/ou droits des tiers. Cela peut consister à interdire de participer à la Pro-Artist Masterclass et/ou d'utiliser le Code de réduction.

6.5 Les conditions générales d'utilisation s'appliquent au site www.live.charlottetilbury.com.

6.6 En réservant une place et en participant à une Pro-Artist Masterclass, le participant dédommage l'Organisateur de toutes actions, réclamations, dommages, dépenses ou responsabilités encourus ou subis directement ou indirectement par nous en conséquence d’un manquement ou présumé manquement, inexécution ou non-observance du participant, de tout accord, condition, obligation ou garantie de la part du participant. Le participant décharge par la présente l'Organisateur et chacune de ses sociétés mères, filiales et/ou entités et parties affiliées de toute réclamation, demande ou action découlant ou en rapport avec l'utilisation de la participation.

6.7 Si vous gagnez une Consultation virtuelle pendant une Masterclass, les Conditions générales de la Consultation virtuelle s'appliquent. Également disponibles sur www.charlottetilbury.com

6.8 Les présentes conditions générales sont régies par la loi britannique et les parties sont soumises à la juridiction non exclusive des tribunaux d’Angleterre et du Pays de Galles.

1. L’Organisateur

Islestarr Holdings Limited, société enregistrée en Angleterre et au Pays de Galles sous le numéro 07712458, dont le siège social est situé à l'adresse : 8 Surrey Street, Londres, Royaume-Uni, WC2R 2ND (l'« Organisateur » ou « nous » ou « notre/nos »). Adresse e-mail : customercare@charlottetilbury.com.

2. Le Service

Consultations virtuelles en ligne avec des maquilleurs. Les rendez-vous en ligne pour des Consultations avec un maquilleur Charlotte Tilbury (MUA (Maquilleur)) seront disponibles pour des réservations en ligne en utilisant l'application Appointedd sur la base du principe du premier arrivé, premier servi (Rendez-vous). Ces Rendez-vous pourront durer soit quinze minutes, être gratuits et réservés via l'application Appointedd [ici](/content/virtual-consultation-with-team-tilbury] (Rendez-vous gratuit), soit trente minutes avec des frais d'achat applicables payés au moment de la prise de rendez-vous via l'application Appointedd [ici](/content/virtual-consultation-with-team-tilbury) (Rendez-vous payant).

Les clients qui achètent un Rendez-vous payant recevront un code de réduction dont le montant correspondra à la valeur du Rendez-vous payant et qui pourra être utilisé lors de l'achat de produits au prix fort sur https://www.charlottetilbury.com, sous réserve de certaines conditions précisées au paragraphe 4 ci-dessous (Code de réduction).

Si vous avez des questions sur le Service, veuillez contacter : virtualteamtilbury@charlottetilbury.com

3. Prendre un rendez-vous

3.1 Tout rendez-vous doit être pris via l'application Appointedd, accessible en effectuant une réservation sur notre page Consultation virtuelle [ici](/content/virtual-consultation-with-team-tilbury)

3.2 Le Service concernera la date et l'heure réservées par le biais de l'application Appointedd et il vous sera notifié par e-mail.

3.3 Vous pouvez/ne pouvez pas payer un service en utilisant une carte cadeau, un bon d'achat, une réduction ou un code promotionnel ou Klarna, Afterpay ou tout autre moyen de paiement différé disponible occasionnellement.

3.3 Les réservations pour les Rendez-vous gratuits peuvent être effectuées par des clients dans le monde entier. Les réservations pour les Rendez-vous payants peuvent être effectuées uniquement par des clients établis au Royaume-Uni.

3.4 Vous pourrez prendre et participer à un seul Rendez-vous gratuit par semaine.

3.5 Les Rendez-vous payants doivent être payés en livres sterling depuis le Royaume-Uni.

4. Admissibilité et restrictions concernant le Code de réduction

4.1 Lorsque vous aurez pris un Rendez-vous payant, vous recevrez un Code de réduction dont le montant correspond à la valeur du Rendez-vous payant. Ce dernier vous sera transmis par e-mail après votre Rendez-vous.

4.2 Les Codes de réduction sont uniquement disponibles pour les Rendez-vous payants. Vous ne recevrez pas de Code de réduction si vous prenez un Rendez-vous gratuit.

4.3 Le Code de réduction :

(i) s’appliquera à tous les produits vendus sur le site www.charlottetilbury.com/uk, à l’exception des cartes cadeaux virtuelles, des consultations cadeaux virtuelles, des kits, des produits ayant déjà fait l'objet d'une réduction, des articles en promotion et des frais de livraison ;

(ii) ne peut être utilisé qu’une seule fois. Dans l'éventualité où le montant total du Code de réduction n'a pas été utilisé sur une transaction, tout « solde restant » ne pourra pas être utilisé ultérieurement. Dans l'éventualité où la transaction est supérieure à la valeur du Code de réduction, il vous sera demandé de payer le montant supplémentaire ;

(iii) ne peut pas être utilisé conjointement avec toute autre code de réduction ou promotionnel, bon d'achat ou carte cadeau virtuelle (y compris, mais sans s’y limiter, les réductions, les déductions pour escompte ou les cadeaux gratuits) ;

(iv) sera valable pour être utilisé pendant une période de six mois à compter de la date d’émission ;

(v) est disponible uniquement pour les clients qui ont acheté un Rendez-vous payant, les personnes n'effectuant pas l'achat et/ou les clients ayant réservé un Rendez-vous gratuit n'auront pas le droit de recevoir ni d'utiliser un Code de réduction ;

(iv) dans l'éventualité où vous utilisez votre Code de réduction, puis annulez votre Rendez-vous payant, vous n'aurez pas le droit à un remboursement.

5. Annulation ou modification de votre Rendez-vous

5.1 Charlotte Tilbury se réserve le droit d'annuler, de modifier la date et l'heure ou de changer votre Rendez-vous à tout moment. Dans le cas d'un Rendez-vous payant, si Charlotte Tilbury annule ou modifie votre Rendez-vous payant, vous pourrez soit modifier soit annuler au moment de la notification, et au cas où vous annuleriez le Rendez-vous payant, il vous sera remboursé intégralement. Si vous choisissez l'annulation et recevez le remboursement intégral, vous ne pourrez plus utiliser le Code de réduction. Veuillez prévoir jusqu'à 21 jours ouvrables pour le traitement du remboursement.

5.2 Vous pouvez annuler, modifier ou reprogrammer votre Rendez-vous en nous en informant au moins deux heures avant l'heure du Rendez-vous à l'adresse e-mail virtualteamtilbury@charlottetilbury.com. Tout Rendez-vous modifié et/ou reprogrammé est soumis à disponibilité. Si vous n'annulez, ne modifiez ou ne reprogrammez pas votre Rendez-vous conformément à cette clause 5.2, nous ne sommes pas tenus d'honorer ou de traiter une telle demande. À moins que vous n'ayez reçu un remboursement conformément à la clause 5.4, vous aurez toujours le droit d'utiliser votre Code de réduction si vous avez un Rendez-vous payant.

5.4 Vous pouvez demander un remboursement pour un Rendez-vous payant non utilisé dans les 30 jours suivant l'achat, dans la mesure où vous n'avez pas encore utilisé votre Code de réduction. Pour demander un remboursement, merci de nous contacter par e-mail à l'adresse virtualteamtilbury@charlottetilbury.com. Veuillez prévoir jusqu'à 21 jours ouvrables pour le traitement de votre demande.

5.5 Dans l'éventualité où vous demandez le remboursement d'un Rendez-vous payant, votre Code de réduction sera immédiatement annulé ; vous ne devez pas tenter de l'utiliser.

6. Votre Rendez-vous

6.1 Avant votre Rendez-vous, vous serez invité à renseigner un questionnaire pré-consultation. Ceci n'est pas obligatoire mais aidera le maquilleur (MUA) à vous offrir un service plus personnalisé. Si vous décidez de nous livrer ces informations, toute donnée personnelle fournie sera traitée conformément à notre politique de confidentialité.](/help/security-privacy)

6.2 Une seule personne pourra participer au Rendez-vous.

6.3 Si vous ne rejoignez pas le Rendez-vous dans les dix premières minutes, nous ne serons pas tenus de poursuivre le Rendez-vous et pourrons l'annuler à notre discrétion, sans aucune obligation de vous fournir un remboursement ou de reprogrammer le Rendez-vous. Si le maquilleur poursuit le Rendez-vous, celui-ci ne dépassera pas le temps attribué, même si le Rendez-vous a débuté en retard.

6.4 Si vous ne participez pas à votre Rendez-vous ou si vous ne respectez pas les exigences conformément aux présentes Conditions générales, vous ne serez pas autorisé à annuler ou à reprogrammer le Rendez-vous.

6.5 Le type de Rendez-vous disponibles (p. ex. soin du visage, fond de teint, yeux etc.) sera à notre discrétion et il sera mis à disposition sur https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. Nous ne sommes pas en mesure de garantir la disponibilité des Rendez-vous et nous nous réservons le droit de les modifier ou de les annuler à tout moment.

6.6 Pendant un Rendez-vous, un maquilleur se réserve le droit d'annuler ou d'interrompre un Rendez-vous à tout moment s'il le juge approprié.

6.7 Toute information et/ou recommandation de produit effectuée par un maquilleur est fournie seulement à titre informatif.

6.8 Tous les Rendez-vous se dérouleront en langue anglaise.

6.9 Vous ne serez pas en mesure de choisir un maquilleur en particulier pour votre Rendez-vous et le maquilleur sélectionné pour votre Rendez-vous sera à notre entière discrétion et pourra être modifié à tout moment.

6.10 La transmission du Rendez-vous sera effectuée par le biais de réseaux de télécommunication publics. Nous ne faisons aucune déclaration et nous ne garantissons pas que le déroulement du Rendez-vous sera effectué sans interruptions ou sans erreurs et nions toute responsabilité à cet égard.

6.11 Le Service sera soumis à tout moment aux Conditions générales et aux Conditions d'utilisation du site web et, lorsque le Service est un Rendez-vous payant, aux Conditions générales de vente. En cas de conflit, les présentes Conditions générales des consultations virtuelles prévalent. Les consultations cadeaux virtuelles seront également soumises aux Conditions générales des consultations cadeaux virtuelles, qui prévaudront en cas de conflit.

7. Enregistrements de votre Rendez-vous – Licence et droits d'utilisation

7.1 Vous n'êtes pas en droit d'enregistrer votre Rendez-vous (vidéo et/ou audio). Ceci vise à protéger votre vie privée ainsi que celle de notre maquilleur. Nous pouvons enregistrer votre Rendez-vous à des fins de formation et d'amélioration de la qualité.

7.2 Il peut y avoir des cas où vous nous autorisez à enregistrer votre Rendez-vous et à utiliser un enregistrement de votre Rendez-vous de consultation virtuelle, y compris toute vidéo, audio, clip ou image fixe du Rendez-vous, à nos fins promotionnelles et publicitaires (Contenu). Cela inclut, l'utilisation sur le(s) site(s) web Charlotte Tilbury, sur les canaux de réseaux sociaux, pour des publicités télévisées et/ou des promotions, sur les plateformes de partage vidéo et tout autre canal identifié ponctuellement. Vous pouvez en apprendre davantage sur la manière dont nous traitons les données personnelles dans notre politique de confidentialité [ici] (/help/security-privacy).

7.3 En conséquence, vous nous accordez un droit et une licence perpétuels, irrévocables, libres de droits et transférables pour utiliser, copier, modifier, supprimer dans son intégralité, adapter, publier, traduire, créer des œuvres dérivées et/ou vendre et/ou distribuer et/ou incorporer ce Contenu sous n'importe quelle forme, sur tout support ou par le biais de toute technologie à travers le monde sans compensation pour vous

7.4 Nous sommes habilités à utiliser le Contenu à notre seule discrétion et nous nous réservons le droit de modifier, condenser, différer la publication, retirer ou supprimer tout Contenu à notre discrétion. Vous n'aurez droit à aucun recours pour nous demander la modification ou la suppression ou nous empêcher d'utiliser le Contenu. Le Contenu n'est soumis à aucune obligation de confidentialité de la part d' Islestarr Holdings Limited, ses agents, filiales, sociétés associées, partenaires ou fournisseurs de service tiers et leur directeurs, responsables et employés respectifs.

8. Obligations de services supplémentaires

8.1. Le Service est disponible uniquement pour les clients admissibles qui ont pris un Rendez-vous comme décrit ci-dessus.

8.2. En participant au Rendez-vous, vous serez censé avoir lu, accepté et être lié à ces conditions générales, aux Conditions d'utilisation du site web, aux Conditions générales de vente, à notre Politique de confidentialité et à toute autre exigence énoncée dans le matériel du Rendez-vous (en cas de conflit, les exigences énoncées dans le matériel du Rendez-vous prévaudront), ainsi qu’à toute loi et tout règlement applicables, y compris, sans limitation, ceux régissant le droit d’auteur, le contenu, la diffamation, la confidentialité, la publicité et l’accès aux systèmes informatiques ou de communication de tiers et leur utilisation.

8.3. En prenant un Rendez-vous, les participants confirment qu’ils y sont admissibles et en droit d'utiliser le Code de réduction. L’Organisateur peut demander aux participants de fournir une preuve de cette admissibilité. En prenant un Rendez-vous et en y participant, vous garantissez que toute les informations que vous avez fournies sont avérées et exactes.

8.4. L’Organisateur se réserve le droit, à sa seule discrétion, de refuser la participation au Service et d'empêcher de prendre un Rendez-vous ou tout Rendez-vous futur à tout individu, s'il a des raisons de croire qu'il agirait de quelque manière que ce soit estimée par l'Organisateur en violation avec les présentes conditions générales, les lois et/ou règlementations en la matière et/ou droits des tiers. Cela peut comprendre la révocation du droit d'assister au Rendez-vous et/ou l'utilisation du Code de réduction.

8.5. Si l'Organisateur découvre par la suite qu’un utilisateur du Code de réduction n'est pas admissible, a enfreint les présentes conditions générales ou est soupçonné de se livrer à tout autre acte illicite ou comportement contraire à l’éthique, l'Organisateur se réserve alors le droit (à son entière discrétion) de ne pas honorer le Code de réduction pour cette personne.

9. Limites de responsabilité

9.1 Les Limites de responsabilité en vertu des Conditions générales du site web s'appliqueront, en outre l’Organisateur ne saurait être tenu responsable de tout dommage ou de toute perte subis par tout participant, lorsque lesdits dommages ou pertes, au moment de la prise de Rendez-vous, n’étaient pas une conséquence raisonnablement prévisible d’une violation des présentes conditions générales, ou si le Rendez-vous ne se déroule pas comme prévu.

9.2 L’Organisateur ne saurait être tenu responsable en cas d’impossibilité de remplir les obligations de tiers impliqués dans la prestation de ce Service, même si l’Organisateur fera toujours son possible pour minimiser l’impact d’un tel manquement sur les participants.

9.3 Rien dans les présentes conditions générales ne limite la responsabilité de l'Organisateur en cas de :

(a) blessures corporelles ou décès résultant de sa négligence ;

(b) fraude ; ou

10. Protection des données et publicité

10.1. En utilisant le Service, en prenant un Rendez-vous et en y assistant, les participants reconnaissent que l’Organisateur (et les sociétés de son groupe en son nom) peuvent traiter, stocker, distribuer et/ou utiliser les informations (y compris les données personnelles) fournies par les participants lors de leur inscription et en cours de saisie dans les buts suivants, conformes à l’intérêt légitime de l’Organisateur en vertu des lois sur la protection des données :

(a) lui permettre de prendre, gérer et honorer votre Rendez-vous, notamment en décidant si ce Rendez-vous est conforme aux présentes conditions générales ;

(b) se conformer au Code de réduction ;

(c) partager avec les organismes ou agents qui aident à l’exécution des Services et à la conformité du Code de réduction ; ou

(d) pour toute autre fin raisonnable et associée.

10.2. Pour les fins des Services, l’Organisateur ne divulguera les données personnelles des participants qu’aux sociétés de son groupe et prestataires de service tiers qui en auraient l’utilité pour les raisons citées au paragraphe 6.1 ci-dessus et définies dans la Politique de confidentialité.

10.3 Pour en savoir plus sur la manière dont l’Organisateur utilise les données personnelles et sur les droits applicables en vertu des lois sur la protection des données, veuillez consulter la politique de confidentialité de l’Organisateur sur le site https://www.charlottetilbury.com/social/help/security-privacy.

11. Généralités

11.1. L’Organisateur se réserve le droit d'invalider, de suspendre, d'annuler ou de modifier les Services et tout Rendez-vous concernant les Services lorsque cela s'avère nécessaire et sans avis préalable. L’Organisateur se réserve le droit d'annuler, de modifier l'heure et/ou la date ou de remplacer un Rendez-vous, son contenu et/ou ses intervenants. L’Organisateur se réserve le droit d'annuler ou de modifier les présentes conditions générales à tout moment sans avis préalable.

11.2. En utilisant les Services, le participant indemnise l'Organisateur de toute action, réclamation, dommage, dépense ou responsabilité encourus ou subis directement ou indirectement par nous en conséquence d’un manquement ou présumé manquement, d'une inexécution ou d'une non-observance du participant, de tout accord, condition, obligation ou garantie de la part du participant. Le participant décharge par la présente l'Organisateur, la société mère, les filiales et/ou sociétés et parties affiliées de toute réclamation, action ou demande découlant ou en lien avec la participation.

11.3. Les présentes conditions générales sont régies par la loi britannique et les parties sont soumises à la juridiction non exclusive des tribunaux d’Angleterre et du Pays de Galles.

1. The Provider

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

2. The Service

An E-Gift Virtual Make Up Artist Consultation with a Charlotte Tilbury Make Up Artist (MUA) to include a discount code to the value of the consultation purchased to be spent on charlottetilbury.com/ (E-Gift Virtual Consultation). An E-Gift Virtual Consultation can be purchased by a customer (Purchaser) for the value advertised on charlottetilbury.com to gift to their chosen recipient (Recipient) by way of an E-Gift Virtual Consultation Card (E-Gift VC Card).

These Terms and Conditions for E-Gift Virtual Services are applicable to the Purchaser and the Recipient of the Service.

For any questions about the Service, contact: charlottetilburygiftexperiences@charlottetilbury.com

3. Purchasing an E-Gift Virtual Consultation

3.1 Purchase must be made by the Purchaser by contacting us at charlottetilburygiftexperiences@charlottetilbury.com

3.2 A member of our team will be in contact to arrange the purchase, and you must make payment via a secured link sent to you via email.

3.3. The E-Gift VC Card will either be sent directly to the Recipient, or provided to you to share with the Recipient. This will contain a unique booking code that the Recipient must provide at the point of booking their specific appointment time.

3.4 No physical card is sent via post, electronic delivery only.

3.5 Only available to Purchasers and Recipients both in the UK.

4. Booking an E-Gift Virtual Consultation

4.1. The Recipient must book their appointment for the E-Gift Virtual Consultation by contacting us at charlottetilburygiftexperiences@charlottetilbury.com (Appointment).

4.2 The Recipient will be notified of the date and time of the Appointment via email.

4.3 Appointments will be subject to availability. In the event that the specific service named on the E-Gift VC Card is not available, the Recipient may opt for an alternative Virtual Service of equal or less value.

4.4 An E-Gift VC Card will be valid for a period of 2 years from the date of purchase by the Purchaser. The Appointment must be booked for and taken by a date falling no later than 2 years from the date of purchase by the Purchaser.

4A. Discount Code Eligibility & Restrictions

4A.1 When the Purchaser purchases an E-Gift Virtual Consultation, the Recipient will receive a Discount Code to the value you paid for the-Gift Virtual Consultation. This will be provided to the Recipient during their Appointment.

4A.2 The Discount Code:

(i) will apply to all products sold on the www.charlottetilbury.com/ site local to where the E-Gift VC Card was purchased, except it cannot be used for purchases of E-Gift Cards, E-Gift Virtual Consultations, Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(iv) will be valid for redemption for a period of two years from the date that the E-Gift Virtual Consultation was purchased by the Purchaser.

5. Cancelling and Amending Your Appointment

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend a Recipient’s Appointment at any time. In the event that Charlotte Tilbury cancels or changes your Paid For Appointment (except where the Purchaser has triggered the cancellation) the Recipient will have the option to either change or cancel at the time of notification, and in the event of cancellation Charlotte Tilbury can authorise a full refund to the Purchaser, or issue the Recipient with an E-Gift Card in the same value as the E-Gift VC Card. If the Recipient opts to cancel and refund or E-Gift Card, their Discount Code will no longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 The Recipient can cancel, amend or reschedule their Appointment by notifying us at least two hours prior to the Appointment time via virtualteamtilbury@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request, and you will not be entitled to another Appointment. You will still be entitled to use your Discount Code.

5.4 We can make a refund to a Purchaser for an unused Paid For Appointments within 30 days of purchase, provided that you have not used your Discount Code. To request a refund please email charlottetilburygiftexperiences@charlottetilbury.com Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund, the E-Gift VC Card Discount Code will be immediately cancelled and no attempt must be made to use it. If the Recipient has already booked an Appointment at the point of a refund being processed, that Appointment and corresponding Discount Code will be cancelled.

5.6 A refund cannot be processed for a Recipient, only for a Purchaser as described above. Other remedies are available, as described above, and please email charlottetilburygiftexperiences@charlottetilbury.com for more detail.

6. Your Appointment

6.1 Only one person may attend the Appointment

6.2 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.3 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.4 Re-gifting of the E-Gift VC Card or your Appointment is not allowed.

6.5 You must not record your Appointment (video and/or audio). We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy [here.](/help/security-privacy)

6.6 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.7 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.8 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.9 All Appointments will be carried out in the English language.

6.10 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.11 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.12 The Service will at all times be subject to these terms, the Website Terms and Conditions of Use,the Terms & Conditions of Sale. and the Virtual Consultation Terms and Conditions. In the event of conflict, these E-Gift Virtual Consultations Terms and Conditions shall prevail.

7. Additional Service Requirements

7.1. The Service is only available to eligible customers that have booked as outlined above.

7.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

7.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

7.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

7.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

8. Limitation of Liability

8.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

8.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

8.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

9. Data Protection and Publicity

9.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to provide the E-Gift VC Card to the Recipient and assist the Recipient in booking their Appointment

(d) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

(e) for any other reasonable and related purposes.

9.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 9.1 above and as set out in the privacy policy.

9.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy)

10. General

10.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

10.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

10.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

CHARLOTTE TILBURY PRO PROGRAM TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN THE CHARLOTTE TILBURY PRO PROGRAM, YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE CHARLOTTE TILBURY PRO PROGRAM

ELIGIBILITY

You must be a make-up accredited professional or student age 16 and over, who has become a member of Charlotte Tilbury Pro Program (a Charlotte Tilbury Pro Member) to receive the benefits listed below. In order to become a Charlotte Tilbury Pro Member, you must fulfil the Pro requirements listed below and successfully complete the online application form found at https://www.charlottetilbury.com/uk/content/pro-program

Becoming a member of Charlotte Tilbury Pro Program is currently free of charge but this may change. Only you are eligible for this pro discount. Pro discounts may not be shared with others under any circumstances. Islestarr Holdings Limited (trading as “Charlotte Tilbury”) reserves the right to verify your continued eligibility ore revoke your membership, and may amend the Pro Requirements at any time. Becoming a member of Charlotte Tilbury Pro Program does not automatically make you a member of Charlotte’s Magic Make Up Stars.

In the event that your circumstances change, and you no longer fulfil the then-current criteria to qualify for the Charlotte Tilbury Pro Program (for example, you cease to be a professional makeup artist or makeup student) you must notify Charlotte Tilbury immediately on customercare@charlottetilbury.com and we retain the right to end your membership for the Charlotte Tilbury Pro Program.

PRO MAKEUP ARTISTS

When completing the online application form professional makeup artists must provide ONE of the following photo identification (photo or scanned):

Current Passport

Current Driving Licence

Current National Identity card

Professional makeup artists must also provide any TWO of the following (photo or scanned document):

Accredited makeup school qualification or valid professional licence

Editorial page or commercial magazine feature with name credit

Professional business card with up-to-date contact details

Crew call list on production company letterhead

Reference letter from professional beauty brand detailing artistry position

PRO MAKEUP STUDENTS

When completing the online application form makeup students must provide ONE of the following photo identification (photo or scanned):

Current Passport

Current Driving Licence

Current National Identity card

Pro makeup students must also provide ONE of the following (photo or scanned document):

Acceptance letter from accredited makeup artist school or college (dated within the last 12 months)

Proof of current enrolment at accredited makeup artist school or college

Course completion diploma dated within the last 6 months

Confirmation of class / program payment

Letter on school letterhead with your name

THE BENEFITS

As a Charlotte Tilbury Pro Member, you will be able to enjoy (i) the Discount; (ii) communications about the Products including helpful tips and techniques, and (iii) invitations to any pro master-classes and events (the Events) that we hold. We cannot guarantee that any Events will be held whilst you are CT Pro Member. An invitation to an Event is not guaranteed entry as (i) space may be limited and (ii) you might have to purchase a ticket.

THE PRODUCTS

Your Discount applies to all products available to purchase on the UK Website except for the following: a) any kits or bundles; b) products that are already discounted or on offer; and c) any other exclusions that may apply from time to time, (the Products).

THE DISCOUNT

Your discount entitles you to 30% off the Products (the Discount) purchased online on the UK Website. The Discount may apply to the Events. The Discount begins on the date we notify you that you are a Charlotte Tilbury Pro Member and lasts for twenty four (24) months from that date or until you cease to be eligible to be a member, and subject to any changes or termination to the Program by Charlotte Tilbury.

The Discount Limit

The Discount can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP). This is the post-discount value. Should you exceed this limit the Discount will no longer apply to the Products.

Re-sell

Products purchased by you using the Discount are for personal or professional use only, and those redeemed via the Promo Code are for personal use, and none of the foregoing may not be resold or exchanged under any circumstances. Any returns will take into account the discount that was applied. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke the Discount with immediate effect. We also respectfully point out the damaging effect this could have on our relationship going forward.

Shipping and Returns

Discount do not apply to any shipping costs. All other purchase terms and conditions and terms of use of the UK Website are available in full on the UK Website.

PROMOTIONAL EMAILS

A key benefit of becoming a Charlotte Tilbury Pro Member is that you get to hear about our new products, special offers, pro events and helpful tips and techniques should you wish to. We need your consent to send you these promotional emails, which you will have already provided if you opted-in to receiving marketing emails when you signed up to Charlotte Tilbury. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com

You can change your mind about receiving these promotional emails and stop them at any time by contacting us customercare@charlottetilbury.com or by using the unsubscribe function on any promotional email.

For information about how we will process the personal data you provide us, please see How Will Your Data Be Used and our Privacy Policy.

Information provided by partners by which they can be identified will be used in accordance with the Charlotte Tilbury privacy policy.

GENERAL

Charlotte Tilbury reserves the right to modify the terms of this Charlotte Tilbury Pro Program at any time without prior notice, and any substantive changes will be communicated to you via an email.

You shall not, while participating in this Program, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

The Charlotte Tilbury Pro Member program is offered at our discretion, and Charlotte Tilbury reserves the right to hold, void, suspend, cancel, or amend the Discount at any stage without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

HOW WILL YOUR DATA BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Programme in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Program.

For further details on how we process your personal data collected via the Charlotte Tilbury Pro Program in addition to the above, please see our Privacy Policy and Cookies Policy

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”).Contact email: customercare@charlottetilbury.com.

2. The Promotion & Entry

The discount code can only be obtained by having a registered Unidays or Student Beans account.

3. Eligibility & Restrictions

3.1. The Discount Code:

(i) Discount is only valid for UNiDAYS or Student Beans verified members who have logged in to obtain the code, and is non-transferable.

(ii) Discount can only be used once and is not valid in conjunction with other offers and discounts

(iii) Excludes gift cards, bundles, kits or products that are already discounted

(vi) Valid only on www.charlottetilbury.com

4. General

4.1 The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

4.2 By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

4.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

5. Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability

(a) for death or personal injury as a result of its negligence

(b) for fraud; or

6. Data Protection and Publicity

6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at https://www.charlottetilbury.com/uk/help/security-privacy.

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion

This offer is exclusive to registered members of;

• Blue Light Card (https://www.bluelightcard.co.uk)

• Health Service Discounts (https://healthservicediscounts.com)

• NHS Staff Benefits (https://www.nhsstaffbenefits.co.uk).

3. Eligibility & Restrictions

Registered members must login to one of the following employee portals to obtain the discount code which can be redeemed on www.charlottetilbury.com (“Discount Code”).

• Blue Light Card

• Health Service Discounts

• NHS Staff Benefits

The Discount Code:

(i) Discount is only valid for Blue Light Card, Health Service Discounts and NHS Staff Benefits verified members, and is non-transferable.

(ii) Discount is not valid in conjunction with other offers and discounts

(iii) Excludes gift cards, bundles, kits, Immediate Skin Revival Routine Skincare Discovery Set, , or products that are already discounted

(vi) Valid only on www.charlottetilbury.com

(vii) Discount is exclusive to specific affiliates listed above

(viii) Discount is only available for UK residents

4. General

4.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

5. Limitation of Liability

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability

(a) for death or personal injury as a result of its negligence

(b) for fraud; or

6. Data Protection and Publicity

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

1. The Promoter

Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 08037372, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

The Promoter will use the services of Mention Me Ltd, a company registered in England & Wales, with company number 08382730, whose office is at 20-22 Wenlock Road, London, N1 7GU to deliver the Refer a Friend platform to customers. Their terms & conditions can be found at https://mention-me.com/help/tnc_f/site.

2. The Promotion

Have the chance for you (“Referrer”) and a friend who makes their first online purchase on www.charlottetilbury.com (“Friend”) to benefit from the Refer a Friend offer advertised on www.charlottetilbury.com at the time of the referral (“Offer”) by way of a promotional code (“Promo Code”).

3. Qualifying Conditions

To participate in the Refer A Friend Promotion, simply enter your name and email address in the “Refer a Friend” offer box. and click “Continue”. You will then have the opportunity to share a Promo Code with a friend via email, Facebook, SMS or via a Link. The Promo Code can be shared for 3 months from the date of acceptance by the Referrer.

Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Promo Codes will be delivered to the Referrer, subject to the following limit: a Referrer may not redeem more than (i) 1 Promo Code within any 24 hour period; (ii) 3 within 1 month; or (iii) 1080 EUR of Promo Code value within the last 12 months.

In order for the Friend to qualify for the Promo Code and receive the Refer a Friend Promotion that person must:

Be a new customer (e.g. they cannot have an existing https://charlottetilbury.com account under an alternate email address);
Open the message or link sent to them by the Referrer to obtain the Promo Code;
Make a purchase on the Website for any products available on the Charlotte Tilbury website excluding (i) any bundle products/gifts or (ii) any products that are already discounted (“Qualifying Products”) or (iii) Immediate Skin Revival Routine Skincare Discovery Set; and
Meet the minimum spend as specified in the Offer advertised on www.charlottetilbury.com at the time (“Qualifying Amount”) on the Qualifying Products before the Promo Code expires (within 14 days of receipt).

Once the Friend has spent the Qualifying Amount, the Referrer will receive their own Promo Code by email for the Refer A Friend Promotion. In order for the Referrer to use the Promo Code they must also redeem the Promo Code before it expires (within 90 days of receipt).

Referrers will be provided with a unique and personal sharing dashboard page to view their referrals and any offers to which they are entitled.

4. Eligibility

You must be aged 18 or over to enter the Promotion.

The Promotion is open to residents of: the United Kingdom, USA, Australia, Canada and Europe.

There is no requirement for the Referrer to be an existing Charlotte Tilbury customer.

The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion, including employees of Charlotte Tilbury stockists and retailers in the Participating Countries.

In entering the Promotion, participants confirm that they are eligible to do so. The Promoter may require entrants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

5. Further Referral Terms

The Refer A Friend Promotion is not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts that already have a discount applied (iii) products that are already discounted or on offer. Referring customers may only earn one Promo Code per referred person. In the event a Friend returns a purchased item and their order value decreases below the Qualifying Amount, the Promo Code awarded to the Referrer will become invalid, provided that the Friend has not already used it. The Friend’s reward cannot be claimed by the same person making the referral.

Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions. Promo Codes cannot be applied to previous purchases, and are not redeemable for cash. This Refer A Friend Promotion is subject to modification or termination at any time without notice in our sole discretion.

Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or \"spam\" in Promoter’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the personal link.

By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

The Promoter will not accept responsibility for entries that are incomplete or lost, regardless of cause.

The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

6. Limitation of Liability

The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Promotion was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

7. Data Protection and Publicity

By entering the Promotion, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer entrants’ entry including deciding whether it accords with these terms and conditions;

b. to notify entrants if they are the winning entrant (if applicable);

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of any offer;

d. to announce the winner of the Promotion in any media or press and to respond to others’ enquiries as to who the winner is (if applicable); or

e. for any other reasonable and related promotional purposes.

For the purposes of the Promotion, the Promotor will only disclose entrants’ personal data to those of its group companies and third party service providers who need it for the purposes listed above.

You also acknowledge that as a condition of entry to the Promotion, you have subscribed to the Promoter’s mailing list and have agreed to the terms of the Promoter’s Privacy Policy in respect of that mailing list. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: https://www.charlottetilbury.com/uk/help/security-privacy. You can unsubscribe at any time by contacting us at customercare@charlottetilbury.com.

The winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize (if any) and their redemption, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.

8. General

The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

By entering the Promotion, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein.

The entrant hereby waives and releases the Promotor and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

Where the Promotion is hosted by a social networking site, the Promotion is in no way sponsored, endorsed, administered by or associated with that social networking site.

The Promotor shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party.

These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

In the event of an obvious and genuine mistake in the price of a product, including promotional pricing, we will not be obliged to supply the products to you at the incorrect price. Charlotte Tilbury reserves the right to amend pricing errors at any time.We will use reasonable endeavours to contact anyone who has participated in the promotion as soon as possible to inform you of the pricing error and reconfirm the correct price, or offer you the chance to cancel your order. If you choose to cancel your order you will receive a full refund of any amounts already paid.

These are the Terms and Conditions (the “Terms”) which apply to the Twitch competitions which the Promoter may run, on its official Twitch channel. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION • Twitch Competition where users will have the opportunity to win either 1x Charlotte Tilbury beauty product, or 1 x Limited Edition Disney100 x Charlotte Tilbury Pin by being the first to: (i) answer a skills-based question; or (ii) be the first to comment on the chat function when prompted to do so by the Promoter on its official Twitch channel: https://www.twitch.tv/charlottetilbury (“Website”)

PRIZE

• Promotor will be giving away up to 150 Prizes in total consisting of either: (i) one of the Promoter’s beauty products (up to a maximum value of £150); or (ii) one Limited Edition Disney100 x Charlotte Tilbury Pin; across the Competition Period (one Prize awarded at any one time). Shade selection shall be at the sole discretion of the Promoter. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

• The overall Competition will run from 9:00am BST on 17th July 2023 to 11:59pm GMT on 31st December 2023. • Entries made before or after these dates and times shall not be eligible. Users can enter the Competition during the various times during the Competition Period when prompted to do so by the Promoter.

HOW TO ENTER

By visiting the Promotor’s Website, users will be prompted to either: (i) answer a skills-based question; or (ii) be the first to comment on the chat function of the Website, at various times during the Competition Period. Users must then comment in the chat function of the Website with either the correct answer, or be the first to comment in general when prompted to do so by the Promoter, in order to be entered into the Competition. The entrant who correctly answers the skills-based question first, or is the first to comment when prompted to do so by the Promoter, will be eligible to win the Prize. The Promoter will make it clear on the day which entry mechanic is required to enter the Competition. Entrants must accept the terms and conditions of the Competition. You must be entering from the Participating Country as set out below. By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platform including the rules located at: https://www.twitch.tv/p/en/legal/terms-of-service/ . Previous successful entrants will not be eligible to enter where they have already won 3 x Prizes during the Competition Period.

WINNER SELECTION AND NOTIFICATION

• The Promotor will identify the user who has either: (i) correctly answered the skills-based question when prompted to do so and is the first to comment on the chat function of the Website; or (ii) commented first on the chat function of the Website when prompted to do so by the Promoter. • The winners will be announced live on the Website chat function by the Promotor during the Competition.(the “Announcement Date”) • The winners will be contacted by direct message on the Website following their successful entry into the Competition. • The Promoter will send the name and county of the winners to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

• You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • This is a is global Competition except where Canadian residents are excluded from entering the Competition if prompted to be the first to comment on the chat function of the Website, instead of being prompted to answer the skills-based question (the Participating Country”). • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.

EXCLUSIONS

The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

• The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received.. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • The Prize will be dispatched to the postal address supplied by the winning entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

DATA PROTECTION AND PUBLICITY

• By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

CONDITIONS GÉNÉRALES DU CLUB MAGIC DE CHARLOTTE

Les présentes Conditions générales (les « Conditions ») s’appliquent au concours Club Magic de Charlotte que l'Organisateur organise sur son site web, sur ses plateformes de réseaux sociaux ou autre. Les présentes Conditions prévalent en cas de conflit ou d’incohérence avec toute autre communication, y compris les supports publicitaires ou promotionnels. En s'inscrivant, il sera considéré que tous les participants ont accepté les présentes Conditions et y sont liés.

ORGANISATEUR

Charlotte Tilbury Beauty Limited, société enregistrée en Angleterre et au Pays de Galles sous le numéro 08037372, dont le siège social est situé au 8 Surrey St, Londres, Angleterre, WC2R 2ND (l'« Organisateur » ou « Nous »).

Adresse e-mail : customercare@charlottetilbury.com.

CONCOURS

· Découvrez une expérience immersive signée Charlotte Tilbury Beauty à l'hôtel Le Molière, 40 Rue De Richelieu, 75001 Paris.

· Cumulez des étoiles sur votre carte d'étoiles tout en parcourant le Club Magic de Charlotte et en participant aux jeux, services et expériences diverses. Si vous récupérez assez d'étoiles à la fin de votre visite du Club Magic de Charlotte, vous remporterez un prix : plus vous aurez d'étoiles, plus la valeur du prix sera importante.

DURÉE DU CONCOURS

· Le Concours se déroulera aux dates et heures suivantes :

Jeudi 5 octobre 2023 de 11h00 à 20h00

Vendredi 6 octobre 2023 de 11h00 à 20h00

Samedi 7 octobre 2023 de 11h00 à 20h00

Dimanche 8 octobre 2023 de 11h00 à 19h00

Lundi 9 octobre 2023 de 11h00 à 20h00

· Les participations effectuées avant et après ces dates et heures ne seront pas prises en compte.

COMMENT PARTICIPER

1. Les participants doivent entrer dans le Club Magic de Charlotte sur invitation et sous la supervision de l'Organisateur. Aucune réservation n'est nécessaire pour participer au Club Magic de Charlotte et l'entrée est gratuite.

2. En entrant dans le Club Magic de Charlotte et en s'inscrivant au Concours, les participants confirment qu'ils ont lu et qu'ils acceptent d'être liés aux présentes Conditions.

3. Les participants doivent récupérer une Carte d'étoiles à l'entrée du Club Magic de Charlotte pour enregistrer le nombre d'étoiles reçues en participant aux jeux et services.

4. Les participants peuvent choisir parmi les jeux, services et interactions listés dans le tableau ci-dessous pour gagner des étoiles sur leur carte. Le prix à remporter dépend du nombre total d'étoiles collectées.

5. Si les participants collectent entre 0 et 2 étoiles, ils ne remporteront aucun prix.

6. Pour remporter un prix, les participants doivent participer à au moins 2 des jeux, services et interactions ci-dessous (c'est-à-dire récupérer au moins 3 étoiles). Pour en savoir plus sur les prix, consultez la section Prix ci-dessous.

7. Une seule participation par personne et par jeu/service/interaction sera comptabilisée par jour pendant la Durée du Concours ; les participations/tentatives multiples ne seront pas autorisées ni comptabilisées pour remporter des étoiles sur votre carte.

JEU/SERVICE/INTERACTION	NOMBRE D'ÉTOILES À RÉCUPÉRER PAR JEU/SERVICE/INTERACTION
APPLI CHARLOTTE TILBURY BEAUTY 1. Téléchargez l'appli Charlotte Tilbury Beauty sur votre appareil mobile en entrant dans le Club Magic de Charlotte. 2. Montrez votre téléchargement à un membre de l'équipe de l'Organisateur. 3. Vous gagnerez 2 étoiles.	2
PRENDRE UNE PHOTO ET LA PUBLIER 1. Rendez-vous dans le salon des secrets hollywoodiens. 2. Prenez une photo sur votre propre appareil mobile. 3. Publiez votre photo sur votre fil Instagram et ajoutez @charlottetilbury en légende ou publiez votre photo dans une story Instagram et mentionnez @charlottetilbury. 4. Montrez votre publication à un membre de l'équipe de l'Organisateur. 5. Vous gagnerez 2 étoiles.	2
SERVICE SOIN DU VISAGE GLOW + GO 1. Rendez-vous dans le salon pour une peau instantanément revitalisée. 2. Recevez gratuitement un soin du visage Glow + Go de 30 minutes. Il s'agit d'un service gratuit que vous pouvez réserver à l'avance en cliquant sur le lien suivant : https://retailwidgets.appointedd.com/widget/6500b4afa1ede5e39c760662 ou en vous rendant sur place sans réservation, sous réserve de disponibilité. 3. Vous gagnerez 1 étoile une fois le service effectué.	1
JEU TOURNEZ, C'EST GAGNÉ 1. Rendez-vous dans le salon Pillow Talk. 2. Jouez au jeu Tournez, c'est gagné en faisant tourner la roue. 3. Les participants ne doivent pas essayer de tricher pour influencer le moment et la case sur laquelle s'arrête la roue. 4. Le nombre d'étoiles remportées sera indiqué par la flèche (en haut de la roue). 5. Chaque case correspond à un chiffre. Lorsque la roue s'arrête, la flèche indiquera le nombre d'étoiles remportées par le participant. Les participants remporteront le nombre d'étoiles indiqué dans la case correspondante. Le code couleur des cases du jeu Tournez, c'est gagné est le suivant : a. Case rose avec logo CT = 1 étoile b. Case pêche avec logo CT = tournez à nouveau la roue. c. Case rouge avec diamant CT = 2 étoiles 6. Si vous tombez sur une case couleur pêche, vous pourrez relancer la roue jusqu'à ce qu'elle s'arrête sur une case rose ou rouge. 7. Récupérez votre/vos étoile(e) auprès d'un membre de l'équipe de l'Organisateur.	2 max.
SERVICE MAQUILLAGE RED CARPET READY TILBURY TRANSFORMATION 1. Rendez-vous dans le salon Airbrush Flawless. 2. Recevez gratuitement un service de maquillage Red Carpet Ready Tilbury Transformation de 45 minutes. Il s'agit d'un service gratuit que vous pouvez réserver à l'avance en cliquant sur le lien suivant : https://retailwidgets.appointedd.com/widget/6500b4afa1ede5e39c760662 ou en vous rendant sur place sans réservation, sous réserve de disponibilité. 3. Vous gagnerez 1 étoile une fois le service effectué.	1
ACHAT D'UN PRODUIT 1. Rendez-vous dans le salon VIP des fêtes. 2. Commandez n'importe quel produit sur l'appli Charlotte Tilbury ou sur www.charlottetilbury.com. 3. Montrez la confirmation de votre achat à un membre de l'équipe de l'Organisateur. 4. Vous gagnerez 2 étoiles.	2

PRIX

· Le prix à remporter dépend du nombre total d'étoiles collectées par le participant, tel qu'indiqué ci-dessous :

o Si vous collectez entre 0 et 2 étoiles sur votre carte, vous ne remporterez aucun prix.

o Si vous collectez entre 3 et 5 étoiles sur votre carte, vous remporterez 1 Charlotte’s Magic Lip Oil en Rose Lust (8 ml).

o Si vous collectez entre 6 et 8 étoiles sur votre carte, vous remporterez 1 Beauty Light Wand en Pillow Talk (12 ml).

o Si vous collectez entre 9 et 10 étoiles sur votre carte, vous remporterez 1 Charlotte’s Magic Cream (30 ml).

· La valeur totale du Prix (PVC) est la suivante :

o Charlotte’s Magic Lip Oil en Rose Lust (8 ml) : 35,00 EUR

o Beauty Light Wand en Pillow Talk (12 ml) : 38,00 EUR

o Charlotte’s Magic Cream (30 ml) : 66,00 EUR

· Les Prix sont sous réserve de disponibilité et disponibles uniquement jusqu'à épuisement des stocks.

· Il n'y a pas d'alternative en espèces pour le Prix et l'Organisateur se réserve le droit de le remplacer par un prix d'une valeur égale ou supérieure en fonction des disponibilités.

· L’Organisateur ne pourra être tenu responsable des coûts et/ou dépenses supplémentaires en lien avec le Prix (sans limitation), y compris les frais de transport, autres que ceux spécifiquement mentionnés dans le cadre du Prix et pour les périodes spécifiées (le cas échéant).

ADMISSIBILITÉ ET PAYS PARTICIPANTS

· Vous devez être âgé d’au moins 18 ans pour participer au Concours.

· En participant au Concours, les candidats confirment qu’ils y sont admissibles et en droit de réclamer le Prix. En prenant part au Concours, tous les participants garantissent que chaque renseignement qu'ils fournissent est avéré et exact.

· Les participants sous emprise de l'alcool/drogues se verront refuser l'accès.

· L'Organisateur se réserve le droit de refuser l'accès à toute personne dont la participation est jugée dangereuse.

· L'Organisateur se réserve le droit de refuser l'accès à toute personne causant des nuisances publiques de façon intentionnelle ou non.

· Le Concours est ouvert à toutes les personnes interagissant avec l'activation du site du Club Magic de Charlotte. Les participants doivent être présents lors de l'activation et les participations ne peuvent être effectuées au nom de quelqu'un d'autre.

· Le Concours n'est pas ouvert aux personnes non présentes et n'interagissant pas avec l'activation du site du Club Magic de Charlotte. Les participants ne peuvent pas participer par téléphone ou autre plateforme de communication.

· Il appartient à l'Organisateur uniquement de décider si une condition d'admissibilité a été ou non remplie et l'Organisateur peut exiger des preuves ou une confirmation des participants avant d’attribuer les prix.

EXCLUSIONS

Les groupes suivants ne peuvent pas participer :

· Les employés de l'Organisateur, de ses Sociétés affiliées et des entreprises du Groupe ;

· Toute personne professionnellement associée au Concours, y compris les employés des distributeurs et des détaillants de Charlotte Tilbury Beauty dans les Pays participants ; ou

· Les membres de la famille proche ou issus du foyer de (a) et (b) cités ci-dessus.

RÉCLAMATION DU PRIX

· Le Prix ne pourra pas être réclamé par un tiers au nom du participant. L’Organisateur décline toute responsabilité si le participant n’est pas en mesure d’accepter le Prix.

PROPRIÉTÉ INTELLECTUELLE

· Tout le contenu soumis à l'Organisateur lors de la candidature devient la propriété de l'Organisateur à la réception et ne sera pas retourné.

· En envoyant votre candidature et le contenu qui l'accompagne, vous acceptez de : (i) céder à l'Organisateur tous vos droits de propriété intellectuelle avec pleine garantie de titre ; et (ii) renoncer à tous vos droits moraux découlant de votre participation, ainsi qu'à tous les autres droits résultant de votre inscription que vous pourriez faire valoir, à ce jour ou à l'avenir, en vertu de la loi britannique Copyright, Designs and Patents Act 1988, avec ses modifications successives et par le pouvoir des législations similaires en vigueur dans le monde entier.

· Tous les participants acceptent que l’Organisateur utilise, affiche, publie, transmette, copie, modifie, altère, stocke ou change le format des candidatures et les rende accessibles sur son site web ou tout autre média, connu à ce jour ou à venir, et en lien avec le Concours, dans la mesure permise par la loi.

· En envoyant leur candidature, les participants confirment les éléments suivants :

a) les images et autres articles présentés sont des œuvres originales, ne sont pas diffamatoires et ne portent pas atteinte aux droits des tiers ;

b) il n’existe pas d’accords contradictoires en place qui limitent l’utilisation de ces images ou d’autres présentations ;

c) ils sont autorisés à utiliser une image de tiers lors de la participation et les droits ont été annulés pour cet usage. Si l'image d'un tiers est celle d'une personne âgée de moins de 18 ans, le consentement des parents ou du tuteur doit être donné ;

d) ils fourniront la preuve de tous les consentements requis à la demande de l’Organisateur, sous peine de risquer d’être disqualifiés du Concours ; et

e) Si le Concours exige des participants qu'ils soumettent des photographies, qu'ils sont la personne sur la photographie ou qu'ils ont préalablement obtenu l'approbation de la personne sur la photographie qu'ils peuvent la soumettre dans le cadre de leur participation.

PROTECTION DES DONNÉES ET PUBLICITÉ

· a) En prenant part au Concours, les participants reconnaissent que l’Organisateur (et les sociétés de son groupe en son nom) peut traiter, stocker, distribuer et/ou utiliser les informations (y compris les données personnelles) fournies par les participants lors de leur inscription aux fins suivantes, conformes à l’intérêt légitime de l’Organisateur en vertu des lois sur la protection des données : (i) pour lui permettre de gérer l'inscription des participants, y compris de décider si elle est conforme aux présentes Conditions ; (ii) pour notifier aux participants s'ils sont les gagnants ; (iii) pour partager avec des organisations ou agents aidant au déroulement du Concours et à la remise du prix ; (iv) pour annoncer le gagnant du Concours dans tout média ou presse et pour répondre à toute autre demande de renseignements concernant l'identité du gagnant ; ou (v) pour toute autre fin raisonnable et en lien avec le Concours.

· Pour les fins du Concours, l’Organisateur ne divulguera les données personnelles des participants qu’aux sociétés de son groupe et prestataires de service tiers qui en auraient l’utilité pour les raisons citées dans le paragraphe a) ci-dessus.

· Pour en savoir plus sur la façon dont l'Organisateur utilise les données personnelles et sur les droits applicables en vertu des lois sur la protection des données, veuillez consulter la politique de confidentialité de l'Organisateur ici :

https://www.charlottetilbury.com/uk/help/security-privacy

http://www.charlottetilbury.com/us/help/security-privacy

http://www.charlottetilbury.com/ca/help/security-privacy

http://www.charlottetilbury.com/de/help/security-privacy

http://www.charlottetilbury.com/es/help/security-privacy

http://www.charlottetilbury.com/fr/help/security-privacy

http://www.charlottetilbury.com/ie/help/security-privacy

http://www.charlottetilbury.com/it/help/security-privacy

http://www.charlottetilbury.com/nl/help/security-privacy

http://www.charlottetilbury.com/au/help/security-privacy

· Les gagnants acceptent de participer à toute activité promotionnelle raisonnable (comme la publicité et la photographie) concernant le gagnant du Prix et l’attribution des Prix, sans contrepartie financière. Ils acceptent également que l’Organisateur utilise leur nom et leur image dans son matériel promotionnel, y compris sur les réseaux sociaux.

GÉNÉRALITÉS

· Si le Prix implique des dates fixes, il est de la responsabilité du gagnant de s'assurer que lui-même et tout invité désigné (le cas échéant) sont disponibles.

· Lors de l’utilisation du Prix, le participant gagnant et son invité(e) (le cas échéant) ne seront pas autorisés à présenter ou faire la publicité de slogans politiques ou de discours homophobes, d’images de nature obscène ou explicitement sexuelle, d’images contenant des logos de concurrents ou de commandite ouverte de marque ou de tout autre contenu de type de guérilla de marketing ou de nature diffamatoire, obscène, illégale, vulgaire, offensante ou inadéquate de quelque manière que ce soit, ou qui entre en violation avec les droits d’autrui (y compris les droits de propriété intellectuelle).

· L'Organisateur décline toute responsabilité en ce qui concerne les participations incomplètes, égarées, endommagées ou retardées en raison des moyens de transport (le cas échéant), quelle que soit la cause, y compris notamment à la suite d’une défaillance de la poste, d'une panne d’équipements, d’un dysfonctionnement technique, d’une panne des systèmes, du satellite, du réseau, du serveur, du matériel informatique ou du logiciel de quelque nature que ce soit.

· L’Organisateur se réserve le droit, à sa seule discrétion, de refuser la participation au Concours à tout individu qui serait suspecté d’entraver le bon déroulement de l’opération ou qui agirait selon l’Organisateur en violation avec les présentes Conditions, les lois et/ou réglementations applicables et/ou droits des tiers.

· Si l'Organisateur découvre par la suite que le gagnant est inéligible, a enfreint les présentes Conditions ou est soupçonné de se livrer à tout autre acte criminel ou comportement contraire à l'éthique, il se réserve le droit (à son entière discrétion) de ne pas attribuer le Prix à ce participant et de le remettre à un autre participant qui sera sélectionné par l'Organisateur. Dans ce cas, le gagnant initial accepte de retourner le Prix (à ses frais) immédiatement à l'Organisateur. Aucun Prix alternatif ne sera accordé au gagnant initial.

· L’Organisateur ne saurait être tenu responsable de tout dommage ou de toute perte subis par tout participant, lorsque lesdits dommages ou pertes, au moment de l’inscription au Concours, n’étaient pas une conséquence raisonnablement prévisible d’une violation des présentes Conditions, ou si le Concours ne se déroule pas comme prévu.

· L’Organisateur ne sera pas tenu responsable en cas d’impossibilité de remplir les obligations de tiers impliqués dans ce Concours, même si l’Organisateur fera toujours son possible pour minimiser l’impact d’un tel manquement sur les participants.

· Rien dans les présentes Conditions ne limite la responsabilité de l'Organisateur en cas de : (i) blessures corporelles ou décès résultant de sa négligence ; (ii) fraude ; ou (iii) situations qui ne seraient pas autorisées par la loi.

· L’Organisateur se réserve le droit d’invalider, de suspendre, d’annuler ou de modifier le Concours lorsque cela s’avère nécessaire, et ce, sans avis préalable. L'Organisateur se réserve le droit d’annuler ou de modifier les présentes Conditions générales sans avis préalable.

· En prenant part au Concours, le participant indemnise l'Organisateur contre chaque action, réclamation, dommage, dépense ou responsabilité encourus ou subis directement ou indirectement par nous-mêmes en conséquence d'un manquement ou présumé manquement, d'une inexécution ou non-observation du participant, de tout accord, toute condition, toute obligation ou toute garantie de la part du participant. Le participant décharge par la présente l'Organisateur, la société mère, les filiales et/ou sociétés et parties affiliées de toute réclamation, action ou demande découlant ou en lien avec la participation.

· Lorsque le Concours est hébergé par un site de réseau social, le Concours n'est en aucun cas parrainé, approuvé, administré par ou associé à ce site de réseau social et les participants indemnisent le site de réseau social contre chaque action, réclamation, dommage, dépense ou responsabilité encourus ou subis directement ou indirectement par le site de réseau social en conséquence d’un manquement ou présumé manquement, d’une inexécution ou non-observation des participants, de tout accord, toute condition, toute obligation ou toute garantie de la part des participants.

· L'Organisateur sera autorisé à attribuer le bénéfice des présentes Conditions, dans leur intégralité ou en partie, à toute filiale, entité ou tout successeur associé en titre et/ou à toute tierce partie.

· Les présentes Conditions sont régies par la loi anglaise, et les parties sont soumises à la juridiction non exclusive des tribunaux d’Angleterre et du pays de Galles.

Loyalty Terms and Conditions – UK, Part 1

Islestarr Holdings Limited and Charlotte Tilbury Beauty Limited together with its subsidiaries (“Charlotte Tilbury”, “we”, “us” or “our”) has launched a loyalty programme called Charlotte’s Loyalty Programme (the “Program” or “Loyalty Programme”). Customers that participate in the Program may be referred to as “Loyalty Members” or “Members”.

Your participation in Charlotte’s Loyalty Programme is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control.

Please read these Terms carefully and print a copy for your future reference. By participating in Charlotte’s Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program.

Charlotte’s Loyalty Programme is operated by Charlotte Tilbury Beauty Limited, company number 08037372, with its registered office at 8 Surrey Street, London, United Kingdom, WC2R 2ND.

Charlotte Tilbury reserves the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section below. Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted will confirm your acceptance of the changes, therefore you should review these Terms regularly to understand the terms and conditions that apply to Charlotte’s Loyalty Programme. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com.

CHARLOTTE’S LOYALTY PROGRAMME

What is Charlotte’s Loyalty Programme?

Charlotte’s Loyalty Programme is the loyalty programme launched across www.charlottetilbury.com.

Shop to access the different loyalty Levels. The more you spend, the more Rewards and Benefits you’ll unlock, including gifts, free shipping (when available) and access to Charlotte’s Member Only shop. Customers can sign up to Charlotte’s Loyalty Programme via the following link: https://www.charlottetilbury.com/uk/loyalty. When customers create an Account on www.charlottetilbury.com, customers have joined Charlotte’s Loyalty Programme. Only orders made while logged in to your account will qualify towards your loyalty status. Should you not wish to participate in Charlotte’s Loyalty Programme, you must close your account with all future orders being placed through guest checkout.

Global Restrictions to Charlotte’s Loyalty Programmme

Charlotte’s Loyalty Programme is available for customers to join via www.charlottetilbury.com globally, with the exception of the below exclusion list: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (each an “Excluded Jurisdiction”).

Guest Checkout

Loyalty Members can choose to checkout as guest at any time but will not receive any Benefits of Charlotte’s Loyalty Programme. For the avoidance of doubt, spend on www.charlottetilbury.com or in Charlotte’s Beauty Wonderlands (unless your email address is given at the point of transaction, subject to the conditions described in the “Global Restrictions to Charlotte’s Loyalty Programmme” section above) will also not be counted towards a customers loyalty status when a transaction is not linked to a customer account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

Subscriptions

To create a subscription to any product or service on www.charlottetilbury.com, customers are required to create an account which will automatically sign them up to Charlotte’s Loyalty Programme.

When a customer creates an order via a Subscription, the value of the first delivery of the subscription purchased will be added to the customer’s loyalty status. Future purchases of items delivered via the customer’s subscription will be added to the customer’s loyalty account when the transaction has been confirmed.

If your account is removed for any reason, any subscriptions you have through our Subscription Service will be cancelled, as you must have an account on the Site to set up any Subscription Service. For full Subscription Terms and Conditions, please see here.

Gift Cards

When purchasing Gift Cards, customers who are signed into Charlotte’s Loyalty Programme will have this purchase count towards their loyalty status. Customers purchasing on www.charlottetilbury.com or in any of Charlotte’s Beauty Wonderlands using a Gift Card will not have their spend added to their loyalty status.

Charlotte’s Loyalty Programme Term Period, Program modification and termination

Once you have joined Charlotte’s Loyalty Programme, your membership tier will continue for 365 days from the date of joining (Initial Membership Period), unless you spend to reach a higher tier during your Initial Membership Period, in which case you will advance to that higher tier and your next 365 day membership period will start. However, if a higher tier is not reached during your Initial Membership Period, a new tier will be assigned reflective of your spend during your Initial Membership Period and and your next 365 day membership period will begin in this new tier. This same process will continue for each consecutive 365 day membership period, provided we decide to continue with Charlotte’s Loyalty Programme.

Subject to applicable law, we are entitled to end Charlotte’s Loyalty Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, and the features or advantages associated with each; and (d) offers.

Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change.

The Rewards and Benefits are for members of Charlotte’s Loyalty Programme during their Membership Period only, and must not be shared with or used by any third party. By using the Rewards and Benefits you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. By using the Rewards or Benefits, customers confirm their eligibility and accept the applicable Charlotte Tilbury Terms and Conditions of the promotion in question. Charlotte Tilbury may require the customer to provide proof of such eligibility. We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

HOW TO JOIN

How do I Join Charlotte's Loyalty Programme?

You will automatically be enrolled into Charlotte's Loyalty Programme when you create a Charlotte Tilbury account or log in to your existing account.

Your purchases made in the last 365 days prior to account creation will count towards your loyalty status if we can verify your purchases to the same email address used to create an account.

If you do not want to be enrolled into Charlotte’s Loyalty Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining Charlotte's Loyalty Programme

Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside are eligible to join Charlotte’s Loyalty Programme. PRO Members or Charlotte’s Magic Stars are not eligible to join Charlotte's Loyalty Programme.

The Program is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Program to benefit from commercial use by purchasing items for resale, are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees, PRO’s, Charlotte’s Magic Stars, contractors, and immediate family members of such employees and contractors, may not be eligible to participate in Charlotte’s Loyalty Programme.

LEVELS

What are the Levels within Charlotte’s Loyalty Programme?

“Levels” indicate where you are within Charlotte’s Loyalty Programme. Make eligible spends to move through the Levels to unlock Rewards and Benefits. Charlotte Tilbury reserves the right to change the spend thresholds, Levels, Rewards or Benefits at any time, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section above.

LOYALTY LEVEL 1

Darling, spend £100/$150/€150/$200AUD/$200CA within the Membership Period to unlock the magic of Level 1!

MAGIC REWARDS

- 2 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

LOYALTY LEVEL 2

Darling, spend £300/$400/€400/AUD$600/CA$600 within the Membership Period to unlock the magic of Level 2!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 3

Darling, spend £500/$700/€600/AUD$900/CA$900 within the Membership Period to unlock the magic of Level 3!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 4

Darling, spend £1500/$2000/€2000/AUD$3000/CA$3000 within the Membership Period to unlock the magic of Level 4!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £20/$30/ €25/$30AUD/$30CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS DELIVERY ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

- YOUR OWN BEAUTY EXPERT, TRAINED BY ME!

LOYALTY LEVEL: VAULT

Darling, spend £5000/$7000/€6000/AUD$9000/CA$9000 within the Membership Period to unlock SUPERSTAR ACCESS!

MAGIC REWARDS AND BENEFITS

- EXCLUSIVE GIFTS, CHOSEN JUST FOR YOU!

Do all my purchases count towards Charlotte’s Loyalty Programme?

All Valid Orders, excluding those made with Gift Cards, help you move through Levels to unlock Rewards and Benefits - the total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your loyalty Level.

You must be logged into a valid Charlotte Tilbury account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

If you shop across multiple territories, you will activate multiple loyalty accounts and Charlotte Tilbury is unable to consolidate. For example: if a customer shops on www.charlottetilbury.com and then on www.charlottetilbury.nl, they will activate two loyalty accounts which can not be consolidated.

For the purpose of the Program a “Valid Order” shall mean that you have placed an online order for products via www.charlottetilbury.com, but excluding any such order that is: (a) subsequently returned; (b) for purchase of or include an e-gift card; e-gift Virtual Consultation or Virtual Consultation.

Do my loyalty Levels expire?

When you enter a specific loyalty Levels, you will have 365 days to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 365 days and not moved into the next Level, you will move to the Level reflective of your last 365 days spend history. If you do shop to the value of the next Level's spend threshold, congratulations! Your Account section of www.charlottetilbury.com will be updated and you will receive a welcome email. Your spend history will be reviewed again 365 days after joining your new Level.

REWARDS AND BENEFITS

What are Rewards?

Your “Rewards” are code based offers and each Reward can only be used once within a 365 day period, within your loyalty Level. Once redeemed, your Reward will no longer be visible within your loyalty account. Rewards can be added to your basket and redeemed at checkout when your basket reaches the individual Reward qualifiers. Only one promotional code per basket. Multiple auto-applied Benefits can however still be added to a customer’s transaction, with one Reward.

	REWARDS TABLE
	MEMBER % OFF	REWARD OPTION 1 - MONEY OFF	REWARD OPTION 2 - SKINCARE	REWARD OPTION 3 - COLOUR	REWARD OPTION 4 - OTHER	BIRTHDAY REWARD WITH PURCHASE
MEMBER LEVEL	YES	NO	NO	NO	NO	NO
LEVEL 1	NO	YES	YES	YES	NO	YES
LEVEL 2	NO	YES	YES	YES	YES	YES
LEVEL 3	NO	YES	YES	YES	YES	YES
LEVEL 4	NO	YES	YES	YES	YES	YES
VAULT	NO	YES	YES	YES	YES	YES

Rewards

During your period of membership, you will be able to access Charlotte’s Loyalty Programme offers and promotions that aren’t offered to non-members.
You will need to use your Charlotte Tilbury login details to access Charlotte’s Loyalty Programme.
Once logged in, your available Rewards, and details of how to redeem, along with specific terms and conditions related to these will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account
Rewards may include, but are not limited to % off promotions, gift-with-purchase, early access to a product or content, invitation to an event, prize draws and exclusive member only products or services.
Stock behind Rewards will be on rotation and Charlotte Tilbury cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.
Unless specified, Rewards can only be accessed/redeemed on www.CharlotteTilbury.com.
Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.
For the purpose of the Program a “Qualifying Amount” shall mean the basket value on a single order, after any discount is applied and exclusive of shipping and applicable tax. Customers must spend the Qualifying Amount as detailed in the Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem the chosen Reward.
The Reward is as detailed in the promotional advertising.
There is no cash alternative for the Reward.
Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.
The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.
In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Reward.
The Qualifying Amount is the amount after any discounts have been applied.
From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.
The participant shall not, while using the Reward, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.
Will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.
Rewards may only be used once;
Rewards cannot be used in conjunction with other discounts or offers.
Rewards can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. for example, a customer cannot use a Level 2 reward in the future when they are in Level 3.
Rewards must not be shared with anyone else.

What are Benefits?

“Benefits” are additional rewards which are available on certain purchases made within the Program, depending on your Level, as below. Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.

	BENEFITS TABLE
	FREE ENGRAVING	FREE STANDARD SHIPPING*	FREE EXPRESS SHIPPING*
MEMBER LEVEL	NO	NO	NO
LEVEL 1	YES	YES	NO
LEVEL 2	YES	YES	NO
LEVEL 3	YES	YES	YES
LEVEL 4	YES	YES	YES
VAULT	YES	YES	YES

*The Benefits of Free Standard Shipping and Free Express Shipping are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Once logged in, your available Benefits, and details of how to redeem, along with specific terms and conditions related to it will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account

Unless specified, Benefits can only be accessed/redeemed on www.CharlotteTilbury.com.

Free Standard Shipping and Free Express Shipping are not available to customers shopping in Australia or purchasing items for delivery to Australia. In regions where Free Standard Shipping and Free Express Shipping are available, these Benefits are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Benefits are subject to availability. We reserve the right to make substitutions, change Benefits or switch off Benefits at our sole discretion.

Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.

Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Benefits can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. For example, a customer cannot use a Level 2 Benefit in the future when they are in Level 3.

From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Benefits will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Benefits shall cease to be valid.

How do I earn Rewards and Benefits?

By shopping on www.charlottetilbury.com, and in Charlotte's Beauty Wonderlands (in a country in which you’re also enrolled in Charlotte’s Loyalty Programme), country exclusions include: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea.

Your qualifying purchases will help you move through Levels - the more you spend, the more Benefits and Rewards you will unlock! If Charlotte Tilbury is unable to fulfil an order, or ship an order to you, your purchase will be refunded and your order will not contribute towards your loyalty Level.

How do I redeem my Rewards and Benefits?

You will be able to redeem your Rewards and Benefits online at www.charlottetilbury.com, exclusions apply. To access your Rewards and Benefits, simply login to your Charlotte Tilbury account and visit the loyalty section within My Account.

What happens to my Rewards and Benefits when I move up or down a Level?

Rewards and Benefits do not transfer when you move through loyalty Levels and these cannot be retrospectively added to your loyalty account. When you enter a new loyalty Level, your Rewards and Benefits will automatically refresh and be added to your new loyalty Level.

OFFERS BESPOKE TO LEVELS 1 AND ABOVE

Free Standard Shipping

Members of Charlotte’s Loyalty Programme in Levels 1 and above will be entitled to free standard shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free standard shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free standard shipping promotion will not be eligible for gift-wrapping.

Free Standard Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Standard Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Standard Shipping and this benefit will terminate with immediate effect.

Free Engraving

Free Engraving is available to all members of Charlotte’s Loyalty Programme in Levels 1 and above and on eligible products. To access this Benefit, customers must create and add a personalised engravable product to their basket via the below link and the value of the engraving service only will automatically be deducted at checkout.

https://www.charlottetilbury.com/products/gifts/personalised

Charlotte Tilbury reserves the right to withdraw this benefit at any time and may not be available to customers in all markets.

Early Access to NEW! Product Launches

Members of Charlotte’s Loyalty Programme in Levels 1 and above will receive early access to some of Charlotte’s newest product launches. To access new product launches first, customers must either visit their Rewards section within their loyalty account or click through via email newsletter. Early access to new product launches does not guarantee availability and is only available whilst stocks last.

OFFERS BESPOKE TO LEVELS 2 AND ABOVE

Complimentary Virtual Services

As a Level 2 and above member of Charlotte’s Loyalty Programme, customers will be entitled to book and attend 30 minute or 45 minute Virtual Consultations (subject to availability) free of charge, during the Membership Period. These will be classed as “Free of Charge Appointments” as per the Virtual Consultation Terms and Conditions, and customers promotional codes cannot be applied.

The Virtual Consultation must be booked and attended by the Charlotte’s Loyalty Programme Member only, and cannot be booked or attended by anyone other than the account holder.

Virtual Consultations must be booked via the customer’s account here and the customer must be logged in to redeem. By booking and/or attending a Virtual Consultation, the customer is agreeing to the Virtual Consultations Terms and Conditions which can be found at https://www.charlottetilbury.com/uk/help/terms-and-conditions

Dedicate Virtual Services PRO Artist

As a Level 2 or above member of Charlotte’s Loyalty Programme, customers will be communicated with via email to let them know who their Dedicated PRO Artist is, who will host 1 on 1 virtual consultations with. The customers Dedicated PRO Artist will be assigned to them and available each time they book a virtual consultation via the Charlotte’s Loyalty Programme Virtual Services Microsite https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury .

This benefit is only offered in English and PROs may be reassigned as and when there are changes within the artistry team. Full Virtual Services T&C’s at https://www.charlottetilbury.com/uk/help/terms-and-conditions

OFFERS BESPOKE TO LEVELS 3 AND ABOVE

Free Express Shipping

As a Level 3, Level 4, or Vault customer, customers will be entitled to free express shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free express standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free express shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free express shipping promotion will not be eligible for gift-wrapping.

Free Express Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Express Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Express Shipping and this benefit will terminate with immediate effect.

VAULT LEVEL OFFERS

Vault Level

Loyalty Members who are in the top Level of Charlotte’s Loyalty Programme have access to the Vault. This Level receives all the Rewards and Benefits as seen in Level 4, plus additional bespoke offers and Rewards sent directly via email and other communication channels as determined by Promoter.

For Vault customers to receive these additional Benefits beyond the Level 4 Rewards and Benefits, customers must be signed up to newsletter to be contacted via email or other channels.

At Charlotte Tilbury’s discretion, if a customer reaches the Vault Level through means which violate these Terms (including but not limited to making purchases not for personal use or for resale), Charlotte Tilbury reserves the right to not communicate to customers in the Vault and instead continue to receive the Benefits of Level 4 only.

Only Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside and who receive an email invitation directly from Charlotte Tilbury are eligible to receive Charlotte’s Loyalty Programme Vault Rewards and Benefits. The Program is intended for personal use only and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees and contractors and immediate family members of such employees and contractors, may not be eligible to participate in the Program.
Participation in the Vault is solely at Charlotte Tilbury’s discretion.
In the event that Charlotte Tilbury invites you to participate in the Vault you may be contacted via email and given specific instructions on what else you need to do in order to access these additional Rewards and Benefits.
Vault Rewards and Benefits may be revoked at any time and Charlotte Tilbury reserves this right.

Website team to link subscription T&Cs

Que sont les pièces de fidélité ?

En plus des Offres, Récompenses et Avantages que les membres du programme de fidélité de Charlotte peuvent recevoir, il est également possible de gagner des Pièces de fidélité lorsque vous vous connectez à votre compte sur CharlotteTilbury.com ou sur l'application Charlotte Tilbury. Les membres du programme de fidélité de Charlotte peuvent se rendre sur la page de Fidélité et cliquer sur l'onglet Pièces de fidélité pour consulter la section « Gagner des pièces ». À partir de là, vous pouvez choisir une activité à accomplir pour gagner vos Pièces de fidélité (« Interactions »). Seules les Interactions effectuées en étant connecté seront prises en compte dans votre Solde de Pièces de fidélité.
Les membres du programme de fidélité de Charlotte peuvent également gagner des Pièces de fidélité en fonction du montant de votre panier (« Transactions »). La valeur totale de votre panier pour une Commande valide, après l’application de toutes les réductions, sera ajoutée à votre solde de Pièces de fidélité. La valeur totale de votre panier comprendra toutes les taxes, les frais d’expédition, les forfaits, les coffrets et les services virtuels. Veuillez consulter la page de Fidélité pour en savoir plus sur le nombre de Pièces de fidélité que vous gagnerez pour chaque Transaction.

Les membres du programme de fidélité de Charlotte peuvent consulter la page « Fidélité » dans leur Compte sur https://www.charlottetilbury.com/account?tab=loyalty et cliquer sur l'onglet « Pièce de fidélité » où vous pourrez trouver la section « Gagner des pièces ». À partir de là, vous pouvez choisir une activité à accomplir pour gagner vos Pièces de fidélité (« Interactions »). Les Interactions peuvent inclure, se connecter à l’appli Charlotte Tilbury ; ou ajouter votre date de naissance à votre compte Charlotte Tilbury (voir ci-dessous la liste actuelle des Interactions, qui peut être modifiée de temps à autre sous réserve de la loi applicable). Seules les Interactions effectuées en étant connectés seront prises en compte dans votre Solde de Pièces de fidélité.

Récompense de Pièces de fidélité

Description Récompense de Pièces de fidélité unique de livraison express gratuite Les Membres du programme de fidélité de Charlotte de Niveau Membre, Niveau 1 ou Niveau 2 pourront échanger leur Solde de Pièces de fidélité contre une Récompense de Pièces de fidélité unique de livraison express gratuite. Cette récompense n’est pas disponible pour les clients qui utilisent des Pièces de fidélité en Australie ou qui passent des commandes à expédier en Australie.

Il n’y a pas de montant minimum pour profiter de la livraison express gratuite unique, c’est-à-dire que vous pouvez utiliser la Récompense de Pièces de fidélité unique de livraison express gratuite pour tout achat quel que soit son montant au moment du paiement, à condition de n'utiliser aucune autre récompense et aucun autre code promotionnel pour le même achat. Charlotte Tilbury se réserve le droit de supprimer la Récompense de Pièces de fidélité de livraison express gratuite sans préavis.

Si vous utilisez votre Récompense de Pièces de fidélité unique de livraison gratuite et que le total de votre panier est automatiquement admissible à la livraison express gratuite, vous devez retirer votre Récompense de Pièces de fidélité de votre panier si vous souhaitez utiliser cette Récompense de Pièces de fidélité pour un autre achat.

Cette récompense de Pièces de fidélité est sous forme de code à usage unique. Aucune autre promotion sous forme de code ne pourra être ajoutée au moment du paiement. Coffret cadeau gratuit Un coffret cadeau gratuit sera offert en tant que Récompense de Pièces de fidélité aux clients de tous les Niveaux de fidélité du Programme de fidélité de Charlotte. La valeur du Coffret cadeau au prix de vente recommandé sera automatiquement déduite au moment du paiement.

Charlotte Tilbury se réserve le droit de supprimer cette Récompense de Pièces de fidélité à tout moment et il se peut que cette dernière ne soit pas toujours disponible dans tous les marchés.

Cette Récompense de Pièces de fidélité est sous forme de code à usage unique. Aucune autre promotion sous forme de code ne pourra être ajoutée au moment du paiement. Récompense de Pièces de fidélité 10 £/20 $/15 euros/20 $ AU/20 $ CA de réduction Les Membres du programme de fidélité de Charlotte de Niveau Membre, Niveau 1 ou Niveau 2 pourront échanger leur Solde de Pièces de fidélité contre une Récompense de 10 £/20 $/15 euros/20 $ AU/20 $ CA de réduction si vous avez suffisamment de Pièces de fidélité disponibles dans votre Solde de Pièces de fidélité. Une fois que les Pièces de fidélité sont échangées contre une Récompense de Pièces de fidélité, cette dernière sera alors disponible dans votre Portefeuille de récompenses et pourra être utilisée lors de votre prochain achat de 75 £/100 $/90 euros/125 $ AU/125 $ CA

Un seul code promotionnel par transaction. Les Avantages de fidélité du Programme de fidélité de Charlotte peuvent toutefois toujours être ajoutés à la transaction d’un client, avec une Récompense de Pièces de fidélité. En tant que Membre du programme de fidélité de Charlotte de Niveau 3 au Royaume-Uni, la livraison express gratuite sera appliquée automatiquement au moment du paiement. Comme cet Avantage de fidélité ne se présente pas sous la forme d'un code promotionnel à appliquer au moment du paiement, des Récompenses de Pièces de fidélité peuvent être ajoutées si les conditions sont remplies. Récompenses de produits de pièces de fidélité Trois Récompenses de produits de pièces de fidélité seront disponibles pour les clients du Programme de fidélité de Charlotte. Les Récompenses de produits de pièces de fidélité sont des cadeaux pour tout achat qui peuvent être ajoutés au panier après avoir échangé votre Solde de Pièces de fidélité contre une Récompense de Pièces de fidélité dans votre Portefeuille de récompenses. Pour utiliser votre Récompense de produit de pièces de fidélité au moment du paiement, les clients doivent effectuer un achat dans les 60 jours suivant l'échange de leurs Pièces de fidélité contre une Récompense de produit de pièces de fidélité et atteindre le montant minimum défini pour la Récompense de produit de pièces de fidélité en question dans le Portefeuille de récompenses.

Une fois utilisée, votre Récompense de produit de pièces de fidélité ne sera plus visible sur votre Compte de fidélité. Dans la limite d'un code promotionnel par panier. Plusieurs Avantages de fidélité appliqués automatiquement peuvent être ajoutés à la transaction d'un client, avec une Récompense de Pièces de fidélité.

Utiliser vos Récompenses de Pièces de fidélité

Pour utiliser vos Pièces de fidélité, vous devez les transférer dans le Portefeuille de récompenses en suivant les étapes suivantes :

Créez un compte sur CharlotteTIlbury.com ou sur l’application Charlotte Tilbury
Rendez-vous sur votre compte fidélité ici https://www.charlottetilbury.com/fr/account?tab=loyalty
Dans l’onglet « Boutique de pièces » de votre Compte de fidélité, vous verrez votre Solde de Pièces de fidélité - si vous avez suffisamment de Pièces de fidélité disponibles pour les échanger contre une Récompense de Pièces de fidélité, les Récompenses de Pièces de fidélité débloquées seront visibles et un bouton « Ajouter aux récompenses » s'affichera.
Une fois que l’option Utiliser la récompense est sélectionnée, une fenêtre s'affichera pour « Confirmer votre récompense ». Une fois confirmée, cette action ne peut pas être annulée et votre Récompense de Pièces de fidélité sera disponible dans votre Portefeuille de récompenses, et les Pièces de fidélité seront déduites de votre Solde de Pièces de fidélité.
Pour utiliser votre Récompense de Pièces de fidélité, vous devez vous rendre sur votre Portefeuille de récompenses et cliquer sur « Utiliser la récompense » dans les 60 jours suivant l'échange de vos Pièces de fidélité contre une Récompense de Pièces de fidélité. Votre délai d'expiration sera affiché au format jour / mois / année sur tous les marchés
La date d’expiration de chaque Récompense de Pièces de fidélité une fois transférée dans votre Portefeuille de récompenses sera disponible dans votre Portefeuille de récompenses.
Votre Solde de Pièces de fidélité restant sera mis à jour et vous pourrez le consulter dans la section « Activité pièces » de votre compte, dans l’onglet Fidélité.

Les Récompenses de Pièces de fidélité peuvent être ajoutées aux achats sur CharlotteTilbury.com ou sur l’application Charlotte Tilbury. Pour utiliser votre Récompense de Pièces de fidélité, vous devrez atteindre le Montant minimum requis dans le cadre des conditions de la Récompense de Pièces de fidélité, le cas échéant.

Les Récompenses de Pièces de fidélité ne peuvent être utilisées conjointement avec aucun autre code promotionnel. Un seul code promotionnel peut être utilisé à tout moment sur CharlotteTilbury.com et sur l’application Charlotte Tilbury.

Une seule Récompense de Pièces de fidélité peut être ajoutée au panier à la fois.

Mes Pièces de fidélité vont-elles expirer ?

Oui, vos Pièces de fidélité expireront 300 jours après la date à laquelle vous avez gagné ces Pièces de fidélité. Si vous ne transférez pas vos Pièces de fidélité dans votre Portefeuille de récompenses dans les 300 jours suivant votre gain, vos Pièces de fidélité ne seront plus disponibles et expireront. Une fois que votre Solde de Pièces de fidélité aura été transféré dans le Portefeuille de récompenses et échangé contre une Récompense de Pièces de fidélité, cette dernière pourra être utilisée lors de votre prochain achat dans les 60 jours. Les Récompenses de Pièces de fidélité peuvent être uilisées lors de futurs achats sur CharlotteTilbury.com et sur l’application Charlotte Tilbury.

Les Pièces de fidélité et les Récompenses de Pièces de fidélité expireront également dans le cas où : 1.) votre participation au Programme est résiliée (soit volontairement par vous, soit par nous en raison de votre violation des présentes Conditions) ; ou 2.) Charlotte Tilbury met fin au programme.

Que se passe-t-il si ma commande est remboursée ?

Si vous retournez une commande, vous ne serez pas remboursé de la valeur des Pièces de fidélité applicables dépensées. Si une Récompense de Pièces de fidélité de produit est ajoutée à votre transaction, Charlotte Tilbury se réserve le droit d’exiger que celle-ci soit retournée avec la commande retournée.

Que se passe-t-il si j’ai des comptes sur plusieurs marchés ?

Par exemple, si vous avez un compte CharlotteTilbury.com au Royaume-Uni et aux États-Unis, les Pièces de fidélité ne seront ajoutées qu’au compte sur lequel elles ont été collectées et ne pourront pas être transférées d’un compte à l’autre.

Qu’advient-il de mes Niveaux de fidélité ? Le fait de gagner et d’échanger des Pièces de fidélité n’a aucun impact sur vos Niveaux de fidélité (sauf lorsque les Récompenses de Pièces de fidélité sont dupliquées dans le Portefeuille de récompenses parce qu’elles sont déjà proposées dans le cadre des Récompenses du Programme de fidélité de Charlotte, la Récompense de Pièces de fidélité en double ne sera pas disponible et aucune alternative ne sera proposée) dans le Programme de fidélité de Charlotte ou ses Offres, Récompenses et Avantages associés. Vous aurez toujours des Offres, des Récompenses et des Avantages associés à votre Niveau de fidélité, et vos Récompenses de Pièces de fidélité seront attribuées uniquement à votre Solde de Pièces de fidélité.

OFFRES POUR TOUS LES PARTICIPANTS Récompense d'anniversaire avec achat de la part de Charlotte Les Membres du programme de fidélité pourront renseigner leur date d’anniversaire sur leur compte en ligne. Si un client renseigne sa date d’anniversaire 2 semaines avant son anniversaire, une communication sera envoyée à l’adresse e-mail associée à son compte fidélité pour recevoir une Récompense d’anniversaire avec son prochain achat. Cette Récompense d’anniversaire sera offerte une fois par an et pourra être utilisée sur www.charlottetilbury.com à partir de deux semaines avant et jusqu'à deux semaines après l’anniversaire du client. Ensuite, la Récompense d’anniversaire avec achat ne sera plus valide. Vous devrez utiliser vos identifiants de connexion Charlotte Tilbury pour utiliser votre Récompense d’anniversaire avec achat. Sauf spécification contraire, vos Récompenses d’anniversaire avec achat peuvent être consultées/utilisées uniquement sur www.CharlotteTilbury.com. Votre Récompense d’anniversaire avec achat n’a aucune valeur marchande, ne peut pas être vendue/transmise et vous ne pouvez pas retourner les articles contre un remboursement. Les clients doivent dépenser un Montant minimum requis d’au moins 25 £/45 USD/30 €/45 $ AU/45 $ CA afin d’utiliser leur Récompense d’anniversaire avec achat. La Récompense d’anniversaire avec achat n’inclut pas les frais de livraison. Il n’y a pas d’alternative en espèces pour la Récompense d’anniversaire avec achat et nous nous réservons le droit de la remplacer par une autre. La Récompense d’anniversaire avec achat ne peut pas être échangée. Par exemple, si vous n’avez pas choisi la bonne teinte de Récompense d’anniversaire avec achat, vous ne pourrez pas l’échanger. Si un ou plusieurs Produits achetés dans le cadre d’une transaction valide sont retournés et que le montant de la transaction est alors inférieur au Montant minimum requis, le client sera remboursé du montant de la transaction et la valeur de la Récompense d’anniversaire avec achat sera déduite. Le Montant minimum requis est le montant total une fois toutes les réductions appliquées. Votre Récompense d’anniversaire avec achat s’appliquera à tous les produits vendus sur le site www.charlottetilbury.com à l’exception de ce qui suit :

Nouveaux produits ou produits en édition limitée, cartes cadeaux virtuelles, kits, consultations virtuelles, produits ayant déjà bénéficié d’une réduction et d’autres produits comme mentionnés de temps à autre.

Les Récompenses d’anniversaire avec achat ne peuvent pas être utilisées conjointement avec d’autres réductions ou offres. Les Récompenses d’anniversaire avec achat ne sont disponibles que pour les Membres du programme de fidélité des Niveaux 1 et supérieurs. Votre Récompense d’anniversaire avec achat ne peut être utilisée qu’une seule fois. Boutique réservée aux membres
Tous les membres du Programme de fidélité de Charlotte auront accès à la Boutique réservée aux membres de Charlotte. Pour profiter de cet avantage, les clients doivent être connectés à leur compte de fidélité. Quiz secrets de beauté de Charlotte
Tous les membres du programme de fidélité de Charlotte auront accès au Quiz secrets de beauté de Charlotte. Les clients devront répondre à un certain nombre de questions sur Charlotte Tilbury pour recevoir une « Récompense de quiz » supplémentaire. Chaque client ne peut jouer qu'une seule fois au Quiz secrets de beauté de Charlotte et un montant minimum est requis pour utiliser la Récompense du quiz.
Vous aurez besoin d'utiliser vos identifiants de connexion Charlotte Tilbury pour utiliser votre Récompense du quiz. Votre Récompense du quiz vous sera communiquée uniquement par e-mail. Sauf spécification contraire, vos Récompenses du quiz peuvent être consultées/utilisées uniquement sur www.CharlotteTilbury.com. Votre Récompense du quiz n'a aucune valeur marchande, ne peut pas être vendue/transmise et vous ne pouvez pas retourner les articles contre un remboursement. Les clients doivent dépenser le Montant minimum requis tel qu'indiqué dans la promotion pour acheter tout produit Charlotte Tilbury sur le site Web correspondant pour utiliser leur Récompense du quiz. Les détails concernant la Récompense du quiz figurent sur la publicité promotionnelle. La Récompense du quiz n'inclut pas les frais de livraison. Il n'y a pas d'alternative en espèces pour la Récompense et l'Organisateur se réserve le droit de la remplacer par une autre. La Récompense ne peut pas être échangée. Par exemple, si vous n'avez pas choisi la bonne teinte de Récompense gratuite, vous ne pourrez pas l'échanger. Les Récompenses du quiz ne peuvent être utilisées conjointement avec d’autres réductions ou offres. Votre Récompense du quiz ne peut être utilisée qu’une seule fois. Masterclass du programme de fidélité Tous les membres du Programme de fidélité de Charlotte, quel que soit leur Niveau de fidélité, pourront s’inscrire pour participer à des masterclass exclusives. Pour participer à une masterclass réservée aux membres du programme de fidélité, les membres du programme de fidélité devront réserver une place gratuitement depuis leur compte de fidélité. Dans la limite d'une place par client et par réservation. Les places pour chaque masterclass réservée aux membres du programme de fidélité sont limitées et distribuées sur la base du premier arrivé, premier servi. Être membre du Programme de fidélité de Charlotte ne vous garantit pas votre place pour la masterclass sélectionnée. De temps à autre, il se peut que certaines masterclass soient réservées à certains Niveaux uniquement et les clients des niveaux en question en seront informés à l'avance. (Conditions générales complètes de la masterclass) [/help/terms-and-conditions] Programme de correspondance de prix Si vous êtes membre du programme de fidélité de Charlotte Tilbury et que vous trouvez des articles Charlotte Tilbury à un prix inférieur sur l’un des sites Internet de nos partenaires vérifiés, nous nous alignerons sur ce prix au moment de l’achat sur www.charlottetilbury.com dans les 14 jours suivant la diffusion du prix inférieur. Pour permettre aux Membres du programme de fidélité de Charlotte Tilbury d’accéder aux prix inférieurs sur www.charlottetilbury.com, leur compte sera manuellement crédité de la différence de prix des produits. Notre capacité à offrir une correspondance de prix est basée sur les exclusions suivantes : • L'article doit être de couleur et de taille identiques et ne doit pas faire partie d'un ensemble, d'un lot ou de tout autre type d'offre d'économie de valeur, y compris les offres 3 pour le prix de 2 et les offres « un produit acheté, un produit offert ». • L'article Charlotte Tilbury doit être en stock sur le site partenaire vérifié et disponible sur www.charlottetilbury.com au moment de la réclamation • Le détaillant doit proposer le prix inférieur pendant 24 heures ou plus et une preuve de l’offre en direct doit être fournie à l’équipe du service à la clientèle de Charlotte Tilbury dans les 14 jours suivant la découverte du prix afin d’être vérifiée et qu’un crédit soit appliqué sur le compte du client membre du programme de fidélité Charlotte Tilbury. • Les clients seront limités à une correspondance de prix par trimestre et les remises proposées ne seront pas supérieures à -40 % du prix d'origine proposé sur www.charlottetilbury.com • Nous ne sommes pas en mesure de faire des correspondances de prix sur les remises au niveau de la commande, les promotions de cartes cadeaux ou les offres de livraison • Nous n’offrons pas de correspondance de prix sur les articles de vendeurs tiers et de détaillants non officiels. • Les ajustements de prix ne s’appliquent pas aux articles offerts à des prix promotionnels, à des prix en solde ou de liquidation, ou à d’autres prix réduits ou spéciaux sur les sites web des partenaires. • Nous ne traitons pas les demandes automatisées de correspondance des prix ou d'ajustement des prix générées par des services tiers, y compris, mais sans s'y limiter, les offres des partenaires affiliés. • Nous n'effectuerons qu'un seul ajustement de prix par article • L'ajustement des prix ne sera pas proposé sur les articles trouvés à un prix inférieur dans les magasins des détaillants physiques. • Le prix inférieur ne sera égalé que lorsque l’article en question se trouve dans le même pays que le lieu d’expédition et ne sera pas honoré en fonction des conversions de devises. • La correspondance des prix ne sera pas proposée pendant toute la période des ventes du Black Friday, définie comme les offres appliquées entre le 1er novembre et le 7 décembre. • Charlotte Tilbury a le droit de rejeter toute demande de correspondance des prix en fonction des exclusions inscrites dans les présentes Conditions. Indépendamment, si un article sur www.charlottetilbury.com est acheté par un membre du programme de fidélité de Charlotte Tilbury, et que son prix est ensuite réduit dans les 14 jours suivant l’achat sur www.charlottetilbury.com, le client aura le droit de réclamer un crédit sur son compte pour la différence de valeur. Notre capacité à offrir une correspondance de prix sur www.charlottetilbury.com se base sur les exclusions suivantes : • L'article doit être de couleur et de taille identiques et ne doit pas faire partie d'un ensemble, d'un lot ou de tout autre type d'offre d'économie de valeur, y compris les offres 3 pour le prix de 2 et les offres « un produit acheté, un produit offert ». • La preuve que le prix d’un produit Charlotte Tilbury a été réduit sur www.charlottetilbury.com doit être fournie à l’équipe du service client de Charlotte Tilbury dans les 14 jours suivant l’achat du produit avant d’être vérifiée et qu’un crédit soit appliqué sur le compte du membre du programme de fidélité Charlotte Tilbury. • Les clients seront limités à une correspondance de prix par trimestre et les remises proposées ne seront pas supérieures à -40 % du prix d'origine proposé sur www.charlottetilbury.com • Nous ne sommes pas en mesure de faire des ajustements de prix sur les remises au niveau de la commande, les promotions de cartes cadeaux ou les offres de livraison • Les ajustements de prix ne s'appliquent pas aux articles inclus dans les promotions Vente à durée limitée, Économies supplémentaires, Vente d'anniversaire, Offres quotidiennes ou Offres beauté quotidiennes sur Charlottetilbury.com. • Nous ne traitons pas les demandes automatisées de correspondance des prix ou d'ajustement des prix générées par des services tiers, y compris, mais sans s'y limiter, les offres des partenaires affiliés. • Nous n'effectuerons qu'un seul ajustement de prix par article • Aucune correspondance de prix ne sera proposée sur les articles trouvés à un prix inférieur dans les boutiques Charlotte Tilbury ou sur les achats effectués dans les magasins partenaires de détaillants autorisés ou en ligne. • Nous n'offrons pas de correspondance de prix sur les articles de vendeurs tiers et de détaillants non officiels. • Le prix inférieur ne sera égalé que lorsque l'article en question se trouve sur le même territoire que le lieu d'expédition et ne sera pas honoré en fonction des conversions de devises. • La correspondance des prix ne sera pas proposée pendant toute la période des ventes du Black Friday, définie comme les offres appliquées entre le 1er novembre et le 7 décembre. • Charlotte Tilbury a le droit de rejeter toute demande de correspondance des prix en fonction des exclusions inscrites dans les présentes Conditions.

PROTECTION DES DONNÉES

Protection des données Les informations personnelles recueillies, utilisées et stockées dans le cadre de l’administration du Programme sont décrites dans notre Politique de confidentialité. En créant un compte et en participant au Programme, vous confirmez que vous avez lu et compris la description de notre collecte, utilisation et divulgation de vos informations personnelles tel qu’énoncé dans notre Politique de confidentialité

Conditions générales du Programme :

Le Programme de fidélité de Charlotte ne permet de créer qu’un seul compte par personne et par région. Nous nous réservons le droit d'effectuer des contrôles pour vérifier la validité de votre participation au Programme de fidélité de Charlotte. Si nous découvrons que la même personne est inscrite plus d’une fois au Programme de fidélité de Charlotte dans la même région (y compris sous différents noms ou avec différentes adresses), vos données et Avantages ne seront comptabilisés qu’une seule fois, et les comptes redondants seront désactivés.

Le Programme de fidélité de Charlotte est proposé à notre seule discrétion. Nous nous réservons le droit d’annuler ou de modifier le Programme de fidélité de Charlotte à tout moment. Lorsque cela est possible ou requis par la loi, nous vous informerons de tout changement significatif des présentes Conditions, mais vous encourageons à les consulter régulièrement. En fonction de ce qui est permis par la loi, la poursuite de votre utilisation du programme de fidélité de Charlotte vaudra pour acceptation de ces changements.

Le Programme de fidélité de Charlotte est prévu pour l’usage personnel du détenteur du compte uniquement.

Le Programme de fidélité de Charlotte n’est pas destiné aux clients revendeurs.

Tout produit et/ou échantillon que vous recevez en récompense ne peut être vendu.

Nous nous réservons le droit de suspendre ou d’annuler votre adhésion au Programme de fidélité de Charlotte si, à notre seule discrétion, nous considérons que vous avez enfreint les présentes Conditions, fourni des informations incorrectes ou trompeuses ou agi de manière inconvenable ou abusive, diffamatoire, criminelle ou offensante envers un autre membre ou envers notre personnel. Si nous le faisons, toutes les Récompenses, Avantages ou autres offres auxquels vous pourriez avoir droit en participant au Programme sont nuls.

Pour les utilisateurs qui ne sont pas des clients résidant dans la province de Québec Canada : les présentes Conditions sont régies par le droit français (c’est-à-dire le droit de France). En cas de question ou litige découlant de ou en relation avec les présentes Conditions, vous et nous nous soumettrons à la juridiction exclusive des tribunaux français (c’est-à-dire les tribunaux de France). Pour les utilisateurs qui sont des clients résidant dans la province de Québec : les présentes Conditions sont régies par les lois du Québec. En cas de question ou litige découlant de ou en relation avec ces Conditions, nous nous soumettrons, vous et nous, à la juridiction exclusive des tribunaux québécois.

TERMS AND CONDITIONS FOR “HOW TO UNLOCK YOUR PERFECT LIP LOOK!”

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO UNLOCK YOUR PERFECT LIP LOOK!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “HOW TO UNLOCK YOUR PERFECT LIP LOOK!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 29^th July 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link available on http://www.charlottetilbury.com (the Website)and the Charlotte Tilbury Beauty app (the Mobile App). Participants must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Pillow Talk Lip Wardrobe which contains: - Full Size Hyaluronic Happikiss in shade Pillow Talk 2.4g - Travel Matte Revolution in shade Pillow Talk 2 Medium - Travel Size Jewel Lips in shade Pillow Talk - Travel Size Lip Cheat in shade Pillow Talk 2 Medium The total RRP value of the Prize is as follows - £39 GBP, €46 EUR, $71 AUD, $49 USD, $56 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Monday 15^th July 2024 and close at 6pm BST on 29^th July 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on the Website and or the Mobile App and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 5^th August 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 5^th September 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Exaggereyes Volume Mascara 10ml 1x Charlotte’s Hollywood Skin Secrets Immediate Eye Revival Patches 90g 1x Bigger Brighter Eyes, Exaggereyes 5.2g 1x Hollywood Exaggereyes Liner Duo 1g The total RRP value of the Prize is as follows - £157 GBP, €179 EUR, $274 AUD, $186 USD, $245 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Wednesday 28^th August 2024 and close at 6pm BST on 5^th September 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 12^th September 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “DISCOVER THE BEAUTY ICONS INSIDE CHARLOTTE’S NEW! BEAUTY CHEST OF LOVE!”MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “DISCOVER THE BEAUTY ICONS INSIDE CHARLOTTE’S NEW! BEAUTY CHEST OF LOVE!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “DISCOVER THE BEAUTY ICONS INSIDE CHARLOTTE’S NEW! BEAUTY CHEST OF LOVE!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 5^th September 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Full Size Beauty Light Wand in Pinkgasm 1x Full Size Hyaluronic Happikiss in Pillow Talk 1x Full Size Charlotte’s Magic Lip Oil in Crystal Elixir 1x Travel Size AIRbrush Flawless Setting Spray (34ml) 1x Travel Size Pillow Talk Push Up Lashes! Mascara in Super Black (4ml) 1x Travel Size Pillow Talk Eyeliner 1x Travel Size Matte Revolution in Pillow Talk Original 1x Travel Size Hollywood Beauty Icon Lipstick in Hollywood Vixen 1x Travel Size Lip Cheat in Pillow Talk Original 1x Travel Size Charlotte’s Magic Cream (15ml) 1x Travel Size Charlotte’s Magic Serum Crystal Elixir The total RRP value of the Prize is as follows - £170 GBP, €215 EUR, $320 AUD, $220 USD, $297 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Tuesday 10^th September 2024 and close at 6pm BST on Tuesday 17^th September 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 17^th September 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions for: Exagger-Eyes Competition 2024

These are the Terms and Conditions (the “Terms”) which apply to Exagger-Eyes Competition 2024 which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	· To celebrate the launch of Exagger-Eyes Volume Mascara, we are offering the Prize to 50 winners. This is a social (Instagram and TikTok) exclusive competition. Anyone that correctly guesses the 3-word code hidden in our 3 ‘Lash Story’ videos posted on the @charlottetilbury Instagram and TikTok accounts will be entered into the prize draw for a chance to win. For further details, please see the “How to Enter” section below.
PRIZE	There will be fifty (50) winners of the Prize. Each winner will receive the following Prize: · 1 x PR Mailer containing: 1 x Full Size Exagger-Eyes Volume Mascara and 1 x Full Size Charlotte’s Hollywood Skin Secrets Immediate Eye Revival Patches The total RRP value of the Prize is as follows: UK: £86, US: $99, CA: $135, EU: €97, AU: $157 · The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable). · There is no cash alternative available for the Prize.
COMPETITION PERIOD	· The Competition will run from 11.00AM BST on 02.09.2024 to 11.59PM BST on 03.09.2024 (“ClosingDate”). · Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	· During the Competition Period, the Promotor will post three ‘Lash Story’ videos on @charlottetilbury Instagram and @charlottetilbury TikTok accounts. Each video will contain a one-word clue which entrants must remember. Therefore, in total, there will be a three-word phase that entrants will have to remember after watching all three videos. Once entrants have this three-word phrase, entrants must visit the Exagger-eyes form page on www.charlottetilbury.com and input their answer on the form. Entrants must enter their name, email address, three-word phrase found in the competition videos and confirm their entry into the competition and that they accept the terms and conditions. · You must be entering from one of the Participating Countries, as set out below. · By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms. · Only one entry for each entrant will be considered. Multiple entries will not be counted.
WINNER SELECTION AND NOTIFICATION	· Entrants who have successfully answered the competition question during the Competition Period will be added to a computerised random generator from which the Promotor will randomly select fifty (50) valid entries. The winners will be contacted by email before 12^th September 2024. (the “Announcement Date”). · The Promoter will send the name and county of the winners to anyone who writes within one month after the Closing Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	· You must have reached the age of majority in your jurisdiction of residence to enter the Competition. · In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. · The Competition is open to all persons resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, Spain, France and Germany. · It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. · Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies; b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	· The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted or are not available or have not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. · The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. · The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 30 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
DATA PROTECTION AND PUBLICITY	· By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. · For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. · For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	· The Competition is free to enter, no purchase is necessary. · If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. · The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). · The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. · The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. · If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. · The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. · The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. · Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. · The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. · By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. · Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. · The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. · These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

CHARLOTTE’S MAGIC BEAUTY STARS: TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN CHARLOTTE’S MAGIC BEAUTY STARS (THE “PROGRAM”), YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE PROGRAM.

ENTRY ONTO THE PROGRAM

You must be 18+ and have a minimum of 1,000 social media followers across preferred social channels (including but not limited to Instagram, TikTok, and Twitch), to be considered for inclusion in the Program.

You may be invited to participate in our Program, or you can apply at your own discretion. If you are invited, to participate, you will need to sign-up and create an account with our third-party provider, Duel Limited. Please follow the sign-up instructions, received upon clicking on the ‘Call to Action’ at the bottom of this page: https://www.charlottetilbury.com/uk/content/charlottes-magic-makeup-stars

Upon joining Charlotte’s Magic Beauty Stars Program (the “Program”), you will be guided on creating a PayPal account, unless you have an existing account already. We will notify you as to your applicable commission earnings via a Paypal link that expires 30 days post send on each occasion.

HOW TO EARN COMMISSION

Upon successful approval and completion of your application to the Program, you will be given:

a unique promotional code, offering an introductory 15% discount to your clients and social media followers (“Clients and Social Media Followers”) who are not already Charlotte Tilbury Beauty customers or account holders, and who are making their first order on the Charlotte Tilbury Beauty website or app (“Promo Code”); and

a unique affiliate link to display on your content directing to the Charlotte Tilbury Beauty website or app (“Affiliate Link”). The Affiliate Link can be used across multiple purchases made by your Clients and Social Media Followers.

(The Promo Code and Affiliate Link shall be collectively referred to as “The Promo Code or Link”)

The Promo Code or Link may only be shared with your Clients and Social Media Followers. The Promo Code or Link must not to be shared via any voucher code websites, nor sold or exchanged for monetary or other value. Charlotte Tilbury Beauty reserves the right to rescind this offer at any time if we deem the Promo Code or Link is misused, or if we discontinue, limit, or change the terms of the Program.

Commission will only be paid where your Promo Code or Link was used by your Clients and Social Media Followers.

Any sales made by Clients and Social Media Followers using your Promo Code or Link via any voucher code or discount websites will not form part of this commission scheme and you will not receive commission on such sales. Commission will only be paid on transactions made on the Charlotte Tilbury Beauty website or app by your Clients and Socia Media Followers, and where the you have uniquely created content directing to the Charlotte Tilbury Beauty website or app.

When communicating the Promo Code or Link to your Clients and Social Media Followers on any social media platform, you must prominently mark the post with #AD.

In order for your Clients or Social Media Followers to redeem a Promo Code or Link, that person must:

make a purchase on the Charlotte Tilbury Beauty website or app for any product excluding: (i) product bundles and kits where a saving has already been applied; (ii) already discounted products; (iii) gift wrap or virtual consultations; or (iv) in conjunction with other promotional codes; and

redeem the Promo Code or Link before the expiry date stated.

HOW YOUR DATA WILL BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a member of the Program and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to the Program is necessary to allow us to assess whether you are eligible to become a member of the Program.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a member of the Program and in order to complete your registration and to administer the Program in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application has been successful and, where necessary, to provide you with further information about the Program.

For further details on how we process your personal data collected via the Program in addition to the above, please see our Privacy Policy and Cookies Policy.

GENERAL

Charlotte Tilbury Beauty Limited reserves the right to cancel or amend these terms at any time without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

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