shipping information
Due to the UK Bank Holidays on 25th and 26th December, please expect a 2 day delay to normal shipping times.
DELIVERY
$20 or FREE on orders over $150. Delivery is FREE for Level 1 and above Loyalty members on all orders.
Please allow 4-6 business days to receive your order*, delivered by Skynet. Orders received before 11pm AEDT will be dispatched the following day. Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 11pm AEDT on Friday will be dispatched the following Monday.
*Please note that delivery may be delayed subject to bank holidays (non-working days) or disruptions, and delivery times may be affected accordingly.
Special location exceptions
Rural domestic addresses require one or more additional days to deliver.
All of our deliveries require a signature and, as a result, we are unable to ship to PO Box addresses. Orders purchased under a PO Box delivery will be returned to our UK warehouse and remain here until a new address is provided. The costs to reship the package will be the responsibility of the customer.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong SAR |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan, China |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Taxes and Tariffs
All Australian orders will be delivered on a DAP basis (delivery at place). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise the amount this may be.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on 0011 44 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercareaustralia@charlottetilbury.com. Please note emails will also be answered within the hours above.