cookies policy
What are cookies?
Cookies are tiny text files which are placed on your computer when you visit a website. Cookies enable us to keep track of what you are ordering, to remember you when you return to our website so as to allow us to respond to you as an individual, and to analyse activity on our website (www.charlottetilbury.com) (the “Website”) to provide you with a better shopping experience. A cookie does not give us access to your computer. Nor do we store any information about you, other than the data that you choose to share with us.
Why do we set cookies?
Some cookies are necessary for the operation of the Website, others are optional but help us to provide you with a better experience. Overall, cookies help us provide you with a better Website experience, by enabling us to monitor which pages you find useful and which you do not. We categorise the cookies used on our website as follows:
- Necessary – required for the operation of the website, including protecting the website from attack, and allowing you to place orders
- Social and Personalisation – these allow for a more tailored experience on the website, and allow for interaction with social media platforms
- Targeting/Advertising – these cookies allow us to provide you with targeted advertising based on your online activity
- Analytics – these help us to analyse data about web page traffic and improve our website in order to tailor it to customer needs; we only use this information for statistical analysis purposes
Where permitted by law, we may combine information we receive from other websites, mobile applications and sources, with information you give to us and information we collect about you, including cookie information.
How can I manage my cookies?"
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching. You won’t be able to add products to your basket and buy them, nor take advantage of certain services, such as booking an appointment with a Charlotte Tilbury Artist.
Most web browsers are set to automatically accept cookies but you can use your browser settings (e.g., in Chrome, Safari, and others) to decline cookies if you prefer. Consult the Help files for your specific browser.
Do Not Track (DNT): this is a feature used by some browsers to send a signal to websites to indicate that the browser should not be tracked, which will cause cookies used for purposes such as analytics and advertising to be disabled. As there are presently no current industry-wide uniform agreed and accepted standards on how DNT requests should be managed, currently we won’t respond to any DNT signals.
How to clear browser cookies
HOW TO CLEAR BROWSER COOKIES GUIDE - DESKTOP
Chrome
1. In Chrome, Press CTRL-Shift-Delete (Windows), Command-Shift-Delete (Mac) or CTRL-H then click ‘Clear Browsing Data’.
2. Select how far back you wish to remove browsing data from the dropdown.
3. Select from the list which types of browsing data to remove – to remove just cookies, select the option labelled ‘Cookies and other site and plugin data’.
4. Click on Clear Browsing Data.
Firefox
1. In Firefox, press CTRL-Shift-Delete (Windows), Command-Shift-Delete (Mac).
2. Select how far back you wish to remove browsing data from the dropdown.
3. Select from the list which types of browsing data to remove – to remove just cookies, select the option labelled ‘Cookies’
4. Click on Clear Now.
Internet Explorer 10+
1. In Internet Explorer, press CTRL-Shift-Delete.
2. Select from the list which types of browsing data to remove – to remove just cookies, select the option labelled ‘Cookies and Website Data’.
3. Click Delete.
Opera
1. In Opera, press CTRL-Shift-Delete (Windows), Command-Shift-Delete (Mac).
2. Select how far back you wish to remove browsing data from the dropdown.
3. Select from the list which types of browsing data to remove – to remove just cookies, select the option labelled ‘Cookies and other site data'.
4. Click Clear browsing data.
Safari 8.0+
1. In the top menu, click Safari, then click Preferences.
2. In the Preferences window, click the Advanced tab.
3. At the bottom of the window, select the Show Develop menu in menu bar checkbox.
4. Return to the Safari menu bar and click the Develop option.
5. Select the Empty Caches link.
HOW TO CLEAR BROWSER COOKIES GUIDE - MOBILE
Safari (iOS)
1. Open your Settings app.
2. Tap ‘Safari’.
3. Tap ‘Clear History and Website Data’ and confirm.
4. Close Safari fully and re-open to finish.
Chrome (Android & iOS)
1. Tap Chrome menu, then tap Settings.
2. Tap (Advanced) Privacy.
3. From the “Time Range” drop-down menu, choose ‘All Time’.
4. Check ‘Cookies and Site data’ from the list of options on what to clear.
5. Tap ‘Clear Data’.
6. Close Chrome fully and re-open to finish.
Other Android Web Browsers
Note – these steps are intentionally broad to cover as many browsers as possible. You may find that some of the buttons mentioned below are different, in such instances, clicking ‘Clear Cache’ or ‘Clear Browsing Data’ options might provide the required result.
1. Visit Settings, and choose Apps (on some devices, this may be ‘Application Manager’).
2. Swipe to the ‘All’ tab.
3. In the list of installed apps, find and tap on your web browser application.
4. Tap ‘Clear Data’, then tap ‘Clear Cache’.
5. Close your web browser application fully and re-open to finish.
What cookies do we set?
Strictly Necessary
|
Providers |
Purpose |
|---|---|
|
Charlotte Tilbury |
We use a variety of cookies and other storage mechanisms to make our website function. This can be to load the website, to maintain security, remember your language preferences and operate key features such as purchases. |
|
Google reCAPTCHA |
We use Google reCaptcha to protect our websites against bots and spam enquiries. |
|
Klarna AfterPay |
We offer Klarna and AfterPay to offer you payment services. |
|
Lunio |
We use Lunio to prevent advertising fraud. |
|
OneTrust |
We use OneTrust to manage our cookie banner and to remember your storage preferences. |
|
Redant |
RedAnt’s Retail OS drives our Virtual Consultations experience. |
|
Stripe |
We use Stripe to facilitate purchases and subscriptions, which may include storing information temporarily on your device. |
|
Zendesk |
Zendesk sets storage on our Customer Care Portal so that you can get help from us. |
Functional
|
Providers |
Purpose |
|---|---|
|
Behavioural Data Platform |
We use our behavioural data platform to understand how our website is performing and to personalise your experience across CharlotteTilbury.com and our email marketing. We set a cookie to remember you, and use other technologies to send activities to our platform. |
|
GetFeedback Typeform |
GetFeedback and Typeform are used to ask for feedback across our website and app. These are opt-in when you see the form. We may set storage to remember whether you have given feedback already. |
|
YouTube |
If you watch videos embedded on our site from YouTube, YouTube will set storage to record your activity. |
|
Zendesk |
If you visit charlottetilbury.com and opt-in to Functional Cookies, we will offer you an opportunity to talk to one of our Beauty Experts. |
Performance
|
Providers |
Purpose |
|---|---|
|
Adalyser |
Adalyser is used in the United Kingdom to measure our TV advertising. This |
|
Algolia |
We use Algolia to run our on-site search engines and understand how people use our search. |
|
Apple Store Ads |
When you click on an ad in the iOS App Store, we use Appsflyer to measure that conversion. |
|
Appsflyer |
We use Appsflyer to understand how our marketing campaigns are performing on iOS and Android, as well as help you open the app if you’re on our website. |
|
AWS |
We use Amazon Web Services to host and deliver our site. We also use AWS Cookies to monitor how fast and reliable our site is. |
|
Bazaarvoice |
Bazaarvoice lets you leave reviews on our products. We may also measure conversions from your interactions with reviews. |
|
Behavioural Data Platform |
We use our behavioural data platform to understand how our website is performing and to personalise your experience across CharlotteTilbury.com and our email marketing. We set a cookie to remember you, and use other technologies to send activities to our platform. |
|
Curalate |
Drives user-generated content and displays product imagery from social media |
|
Duel Traackr |
Duel and Traackr are brand advocacy platforms. When you click an ad from an advocate, we set a specific cookie for the platform so that we can credit the advocate appropriately. |
|
Emarsys Movable Ink |
We may use Emarsys to send marketing emails to you, and may use Movable Ink to personalise those emails. Both of these providers set cookies to help us understand how our emails are performing. |
|
Glassbox |
Glassbox helps us identify challenges users might face while using our website, such as unclear user journeys |
|
Google Analytics |
We use Google Analytics to understand how our website is performing. |
|
Google Optimize |
We use Google Optimize to make small changes to our website’s look and feel. |
Targeting
If you log-in or make a purchase with us, and consented to Targeting cookies, we may use a hashed, irreversible version of your email address to improve our advertising targeting. We use a minimum of the SHA256 algorithm to accomplish this. Providers such as Google and Meta compare this hashed version with copies on file and use it to improve advertising targeting.
|
Providers |
Purpose |
|---|---|
|
Amazon Ads |
Amazon pixels are used to understand and optimise our Amazon campaigns. |
|
Attentive |
We use Attentive to send SMS messages. The cookies we set help us understand how these are performing. |
|
Bing Advertising |
We use Bing Advertising to run adverts on Microsoft’s websites. The cookies we set help us understand how these adverts perform |
|
Cision |
When we run adverts on Cision, we set cookies to understand how these adverts perform, and to create adverts for relevant audiences |
|
Criteo |
Criteo is our display advertising partner and helps us run adverts on other websites. Criteo uses a mix of same-site and cross-site cookies to attribute sales to advertising. |
|
|
We run adverts across Google’s sites, such as Google.com and YouTube. We use a variety of cookies and other storage means to understand how these adverts are performing. |
|
Google Analytics |
We use Google Analytics to understand how our website is performing. We only enable additional targeting features for Google Analytics when both Performance and Targeting cookies are accepted. |
|
Horizon Next |
We use Horizon Next to understand users' visits to help optimise direct response campaigns in the US |
|
Intelligent Reach |
Intelligent Reach helps us to put our products on other advertising platforms. We use Intelligent Reach |
|
Kelkoo |
Kelkoo is a search engine that helps you find products. We set cookies from Kelkoo to understand how well Kelkoo performs. |
|
Meta |
We use Meta Pixel to understand how our advertising performs across Facebook and Instagram, as well as to create adverts for specific audiences. |
|
Narrativ |
Narrative is an advocacy network |
|
Partnerize |
Partnerize is an advocacy network for our partners. When you click an ad from a partner using Partnerize, w e set a short-lived cookie to ensure we credit the partner appropriately. |
|
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When we run adverts on Pinterest, we set cookies to understand how these adverts perform, and to create adverts for relevant audiences |
|
Podsights |
We use PodSights to understand how our podcast advertising performs in the United States. |
|
|
When we run adverts on Reddit, we set cookies to understand how these adverts perform, and to create adverts for relevant audiences |
|
Sizmek |
When we run adverts on Sizmek, we set cookies to understand how these adverts perform, and to create adverts for relevant audiences |
|
Snapchat |
When we run adverts on Snapchat, we set cookies to understand how these adverts perform, and to create adverts for relevant audiences |
|
TikTok |
We use TikTok to understand how our content and advertising performs. |
|
TTD |
TTD is a media buying platform used to purchase adverts. TTD uses a mix of same-site and cross-site cookies to attribute sales to advertising. |
|
Verizon |
Verizon is our display advertising partner and helps us run adverts on other websites. Verizon uses a mix of same-site and cross-site cookies to attribute sales to advertising. |
|
Yext |
We use Yext to run our Stores Website and measure conversions |
|
MentionMe |
We use MentionMe to allow you to refer your friends to Charlotte Tilbury |