KEEP THE MAGIC COMING!
Darling, click through to the product page to subscribe!
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How often will I receive my subscription?
Every 3, 4 or 6 months, depending on which option you choose!
Can I change or cancel my subscription at any time?
By logging into CharlotteTilbury.com, you can manage or cancel your subscription. Log in here to access your account.
When will I be charged for my subscription?
Every 3, 4 or 6 months, depending on your selected subscription. For example: If you set up a subscription on the 1st of January to be delivered every 3 months, we will take payment for your first order on the 1st of January, then take payment for your second order on the 1st of April (bank holidays permitting).
We will always send you a reminder email 7 days before your next payment is due.
What if I want to cancel my subscription?
Changed your mind? No problem! By logging in to CharlotteTilbury.com, you can cancel your subscription up to 24 hours before your next payment is due. Log in here to access your account.
What are my subscription benefits?
By subscribing to your favourite beauty icons, you can enjoy a MAGICAL 15% OFF + free delivery with every scheduled order.
You will also automatically become a Loyalty Programme member, with EXCLUSIVE ACCESS to secret areas of CharlotteTilbury.com!
Will I be charged for postage on each delivery?
Delivery is on us, darling! Free standard delivery will be applied to every scheduled order in your subscription.
Can I apply a promo code?
Sorry darling, promo codes cannot be used when placing subscription orders.
Can I add an engraving to my subscription?
Not right now! If you would like an item engraved, you can make a one-time purchase of that item and select a personalised message before you add to bag.
Can I return my subscription product?
Yes, please see our existing online returns policy to make returns in the usual way.
Can I change my payment method?
You can change your payment method by logging in to your CharlotteTilbury.com account to manage your subscription. Only card payments will be accepted for subscription orders. You will not be able to use Klarna, Afterpay, or arrange payment over the phone via our Gifting Hotline for subscription orders. Log in here to access your account.