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Standard delivery - £2.95: FREE on all orders over £49 or FREE for Level 1 & 2 Loyalty Members on all orders. Please allow a minimum 3-5 business days to receive your order.*

Express delivery - Currently unavailable

Standard Click & Collect - £2.95: FREE on all orders over £49 or FREE for Level 1 & 2 Loyalty Members on all orders. Please allow 2-6 working days for delivery to your nearest Evri Collection Point.*

Express Click & Collect - Currently unavailable

Large gift box FREE on all orders over £150, select at checkout.

Please note that shipping may be delayed due to bank holidays (non-working days) and delivery times may be affected accordingly.

*Subject to national carrier delays and disruptions.

Please see areas where Express Shipping is not available here.

To find out more, visit our help page.

We will accept returns on unused or gently used items for a full refund within 30 days of purchase.

We will only accept returns on products purchased online at CharlotteTilbury.com.

For all bundle purchases, individual components may not be returned separately.

Please note that engraved items are not eligible for return or exchange unless faulty once opened.

You will be notified by email once your returns have been received and processed.

Read our full returns policy.

To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)

To find out more, visit our help page.