returns & exchanges

RETURN & EXCHANGE POLICY

We are able to accept the return of unused or gently used items free of charge for a refund within 30 days of their purchase. We will aim to refund you within 14 days of receiving the returned item. It can then take 2-5 business days for the funds to be reflected back in the original payment account.

For our full return policy and the answers to other frequently asked questions, please visit our Customer Care Help Centre here.

For TikTok Shop returns, please contact us directly through our Tik Tok Seller Centre platform or here for assistance with your return.

Please follow the instructions under the START A RETURN section to register your return and receive a shipping label or QR code, if applicable. Registering your return will ensure we can process it as quickly as possible. You will be notified by email once your refund has been processed.

Start A Return Or Exchange

Please fill the form below so we can locate your order

You can find the details in the Order Confirmation email or in My Account