shipping information
Due to high demand, your order may take up to an additional 1 day to reach you.
STANDARD DELIVERY
£2.95 or FREE on orders over £49. Standard delivery is FREE for Level 1 and above Loyalty members on all orders. Please allow 3-6 working days to receive your order.*
For Click & Collect to your nearest Evri delivery point, please allow 2-6 working days from the date of your order for your parcel to be ready to collect.
Order before 16th December to receive in time for Christmas, and 26th December in time for New Year's Eve.
*Please note that delivery may be delayed subject to bank holidays (non-working days) or disruptions, and delivery times may be affected accordingly.
EXPRESS DELIVERY
Express Delivery is currently unavailable.
Order before 9:30pm on 20th December with Express delivery to receive in time for Christmas, and 30th December in time for New Year's Eve.
*Please note, express shipping is not available in Scottish Highlands, Isle of Wight, West Cornwall, Isle of Man and Channel Isles.
Special Locations
Orders shipping to the Channel Islands or the Scottish Highlands may take an additional day to deliver.
We are unable to ship to PO Box addresses.
Please note, express shipping is not available in Scottish Highlands, Isle of Wight, West Cornwall, Isle of Man and Channel Isles.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong SAR |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan, China |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all orders over £250 delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.