teilnahmebedingungen für aktionen und gewinnspiele

AKTIONEN UND WETTBEWERBE

1. Einführung

Diese Teilnahmebedingungen (die Bedingungen) gelten für die „gratis Geschenk zum Kauf”-Aktionen, die von Zeit zu Zeit auf http://www.charlottetilbury.com verfügbar sind (die Website)

2. Der Anbieter

Islestarr Holdings Limited ist ein in England und Wales eingetragenes Unternehmen mit der Handelsregisternummer 07712458 und eingetragenem Firmensitz in 8 Surrey Street, London WC2R 2ND (Anbieter).

3. Die Werbeaktion

Den in der Werbeaktion angegebenen, qualifizierenden Betrag für alle Charlotte Tilbury-Produkte und -Waren (Produkte) auf der entsprechenden Website ausgeben und kostenlose Geschenke beim Kauf erhalten (die Werbeaktion).

** Bitte beachten Sie, dass der Kauf von E-Geschenkkarten nicht als Kauf von Produkten gilt und daher nicht zum qualifizierten Betrag beiträgt, der für den Erhalt des Geschenks erforderlich ist. Abonnement-Bestellungen sind ebenfalls ausgeschlossen.**

4. Das Geschenk

4.1. Das Geschenk ist in der Werbeanzeige beschrieben.

4.2. Für das Geschenk fallen keine Versandkosten an.

4.3. Das Geschenk unterliegt der Verfügbarkeit. Das Geschenk kann nicht in bar ausgezahlt werden und der Anbieter behält sich das Recht vor, das Geschenk durch ein Geschenk von gleichem oder höherem Wert zu ersetzen.

4.4. Das Geschenk kann nicht umgetauscht werden. Zum Beispiel kann kein Umtausch erfolgen, wenn ein falscher Farbton für das kostenlose Geschenk ausgesucht wurde.

4.5. Für den Fall, dass ein oder mehrere Produkte, die als Teil einer berechtigten Transaktion gekauft wurden, zurückgegeben werden und die berechtigte Transaktion daher unter den berechtigten Betrag fallen würde, ist der Kunde verpflichtet, das Geschenk zurückzugeben.

4.6. Der Anbieter ist nicht für zusätzliche Kosten und/oder Ausgaben in Verbindung mit dem Geschenk verantwortlich. Dazu gehören (ohne Einschränkung) Reisekosten, die nicht ausdrücklich als Teil des Geschenks oben und für die angegebenen Zeiträume (falls zutreffend) aufgeführt sind.

4.7. Der berechtigte Betrag entspricht dem Betrag nach Abzug jeglicher Rabatte.

4.8. Der Teilnehmer darf bei der Nutzung des Gewinns keinerlei politische Slogans, homophobe Sprache, sexuell anzügliche Bilder, Bilder mit Logos von Mitbewerbern, öffentliche Markensponsorschaft oder eine beliebige andere Art von verdecktem Marketing oder diffamierende, obszöne, illegale, vulgäre, beleidigende oder anderweitig unangemessene Inhalte veröffentlichen oder zeigen, welche die Rechte (einschließlich geistige Eigentumsrechte) Dritter verletzen.

5. Wie nehme ich an der Werbeaktion teil?

5.1. Um an der Werbeaktion teilzunehmen, müssen Teilnehmer innerhalb der in der Werbeanzeige festgelegten Zeiträume (Aktionszeitraum) eine Bestellung für eines oder mehrere der Produkte auf der Website aufgeben. Der vom Teilnehmer für die Produkte ausgegebene Betrag muss gleichwertig zum oder höher als der entsprechende qualifizierende Betrag sein.

5.2. Teilnehmer, die außerhalb des Aktionszeitraums Einkäufe tätigen, erhalten das Geschenk nicht mit ihrem Einkauf.

5.3. Solange die Teilnehmer eines oder mehrere der Produkte kaufen und mehr als den entsprechenden qualifizierenden Betrag ausgeben, müssen sie kein anderes Produkt auf der Website bestellen, um das Geschenk zu erhalten. Es können jedoch zusätzlich zu den Produktkosten bestimmte Versandkosten anfallen.

5.4. Die Teilnehmer können innerhalb des Aktionszeitraums mehrmals an der Werbeaktion teilnehmen, vorausgesetzt, sie kaufen jeweils Produkte auf einer der Websites, die in ihrem Gesamtwert dem qualifizierenden Betrag entsprechen oder ihn übersteigen.

5.5. Der Anbieter übernimmt unabhängig von der Ursache keine Verantwortung für Bestellungen, die verloren gehen, beispielsweise als Folge von Geräteausfällen, technischen Störungen, System-, Satellit-, Netzwerk-, Server-, Computerhardware- oder Softwareausfällen jeglicher Art.

5.6. Durch die Teilnahme an der Werbeaktion erkennen alle Teilnehmer an, diese Bedingungen und alle anderen Anforderungen, die sich im Werbematerial für die Werbeaktion finden lassen (im Falle eines Konflikts haben die Anforderungen aus dem Werbematerial Vorrang), sowie alle anwendbaren Gesetze und Vorschriften, einschließlich und ohne Einschränkung derjenigen, die Urheberrecht, Inhalt, Verleumdung, Datenschutz, Öffentlichkeit und den Zugang oder die Nutzung von Computern oder Kommunikationssystemen anderer betreffen, gelesen und akzeptiert zu haben sowie an sie gebunden zu sein.

5.7. Der Anbieter übernimmt keine Verantwortung, falls die bestellten Produkte und das Geschenk auf dem Postweg verloren gehen oder Lieferverzögerungen auftreten.

5.8. Bei Fragen bezüglich der Teilnahme an der Werbeaktion sollte der Kundendienst unter customercare@charlottetilbury.com kontaktiert werden.

6. Teilnahmeberechtigung

6.1 Das Angebot gilt nur für Kunden, die ihre Bestellung über die Website www.charlottetilbury.com Großbritanniens, der USA, Kanadas, Australiens oder der EU (einschließlich Frankreich, Deutschland, Italien, Niederlande und Spanien) aufgeben.

(a) Mitarbeiter des Anbieters und seiner verbundenen Unternehmen oder Konzerngesellschaften;

(b) Personen, die beruflich mit der Werbeaktion in Verbindung stehen;

(d) alle, die die Produkte mit einem Rabatt kaufen. Ausgenommen davon sind Mitglieder von Charlotte Tilbury Pro.

6.2. Der Anbieter behält sich das Recht vor, nach eigenem Ermessen jede Person, von der er Grund zur Annahme hat, dass sie die Durchführung der Werbeaktion manipuliert oder in einer Weise handelt, die vom Anbieter als Verletzung dieser Bedingungen, der geltenden Gesetze und/oder Vorschriften und/oder der Rechte Dritter angesehen wird, von der weiteren Teilnahme an der Werbeaktion auszuschließen.

7. Haftungsbeschränkung

7.1. Der Anbieter haftet nicht für Schäden oder Verluste eines Teilnehmers, wenn diese Schäden oder Verluste zum Zeitpunkt der Teilnahme an der Werbeaktion nicht in vernünftiger Weise als vorhersehbare Folge eines Verstoßes gegen diese Bedingungen dargestellt wurden oder wenn die Werbeaktion nicht wie geplant verläuft.

7.2. Der Anbieter haftet nicht, falls Dritte, die an dieser Werbeaktion beteiligt sind, ihren Verpflichtungen nicht nachkommen. Der Anbieter ist allerdings stets bemüht, die Auswirkungen eines solchen Versäumnisses auf die Teilnehmer zu minimieren.

7.3. Kein Punkt in diesen Bedingungen schließt die Haftung des Anbieters aus, auch nicht aus folgenden Gründen:

(a) Todesfälle oder Personenschäden aufgrund der Fahrlässigkeit des Anbieters;

(b) Betrugsfälle; oder

8. Datenschutz und Werbung

Weitere Informationen zu den Datenschutzrichtlinien und den Richtlinien zur direkten Marketingkommunikation erhalten Sie direkt vom Anbieter der Werbeaktion oder auf der Website www.charlottetilbury.com.

9. Allgemeines

9.1. Der Anbieter der Werbeaktion behält sich das Recht vor, diese Werbeaktion jederzeit und ohne vorherige Ankündigung für ungültig zu erklären, auszusetzen, abzubrechen oder zu ändern, sofern dies notwendig werden sollte.

9.2. Der Anbieter behält sich das Recht vor, diese Bedingungen jederzeit und ohne vorherige Ankündigung aufzuheben oder zu ändern.

9.3. Diese Bedingungen werden durch die Gesetze Englands geregelt und die Vertragsparteien unterliegen der nicht-exklusiven Rechtsprechung der Gerichte von England und Wales.

1. The Promoter Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion & Entry All new customers that create an account on the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Mobile App Discount Code below. All new customers that create an account on www.charlottetilbury.com (the “Website”) will receive 15% off eligible Charlotte Tilbury products, and free standard/ground shipping, by way of a one-time use per customer discount code – see Website Discount Code below. Customers will be able to redeem both codes for the Website and the Mobile App upon their first-time purchases made on each. In order to avail of the Promotion, customers must remain logged in to their account on the Website and/or the Mobile App when making their first-time purchase on each.

3. Eligibility & Restrictions 3.1. The Website Discount Code: DARLING15 3.2 The Mobile App Discount Code: CTAPP15

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App Discount Code:

i. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, Immediate Skin Revival Routine Skincare Discovery Set, and other products as advised from time to time, will not be part of the Promotion; ii. each code may only be used once; iii. cannot use the codes in conjunction with other discounts or offers; iv. each code can only be used by a new customer that is making their first purchase on either the Website or the Mobile App and is logged into their created account; v. each code should not be shared with anyone else; vi. each code cannot be redeemed via the ‘Guest Checkout’ option; and vii. the codes cannot be redeemed in the excluded regions as set out below. 3.2. The following regions are excluded from participating in this Promotion: i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promotor ships to.

4. Limitation of Liability 4.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned. 4.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. 4.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

5. Data Protection and Publicity 5.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Promotion; c. to share with organisations or agents assisting with the conduct and fulfilment of the Promotion; or e. for any other reasonable and related promotional purposes. 5.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 5.1 above. 5.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

6. General 6.1. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. 6.2. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem The Website Discount Code and/or The Mobile App Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate. 6.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. 6.4. If the Promoter subsequently discovers any redeemer of the Promotion is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Promotion to that participant. 6.5. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. 6.6. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 6.7. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

The Promoter Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
The Promotion & Entry All new customers that create an account on the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Mobile App Discount Code below. All new customers that create an account on www.charlottetilbury.com (the “Website”) will receive 15% off eligible Charlotte Tilbury products, and free standard/ground shipping, by way of a one-time use per customer discount code – see Website Discount Code below. Customers will be able to redeem the code on the Website or the Mobile App upon their first-time purchase.

In order to avail of the Promotion, customers must remain logged in to their account on the Website and/or the Mobile App when making their first-time purchase.

Eligibility & Restrictions

3.1. The Discount Code for Website & App: MOTORSPORT15

3.2. To participate in the Promotion, participants must place an order on the Website or App from Thursday 22nd August to Thursday 3rd October (Promotion Period) for one or more Products.

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App Discount Code:

i. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, and other products as advised from time to time, will not be part of the Promotion;

ii. each code may only be used once;

iii. cannot use the codes in conjunction with other discounts or offers; iv. each code can only be used by a new customer that is making their first purchase on either the Website or the Mobile App and is logged into their created account;

v. each code should not be shared with anyone else;

vi. each code cannot be redeemed via the ‘Guest Checkout’ option; and

vii. the codes cannot be redeemed in the excluded regions as set out below.

3.4. The following regions are excluded from participating in this Promotion:

i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promotor ships to.

Limitation of Liability

4.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

4.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

4.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

Data Protection and Publicity

5.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Promotion; c. to share with organisations or agents assisting with the conduct and fulfilment of the Promotion; or e. for any other reasonable and related promotional purposes.

5.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 5.1 above.

5.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

General

6.1. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

6.2. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem The Website Discount Code and/or The Mobile App Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

6.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

6.4. If the Promoter subsequently discovers any redeemer of the Promotion is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Promotion to that participant.

6.5. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

6.6. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

6.7. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Durch die Teilnahme an einer auf der Website www.charlottetilbury.com angebotenen Charlotte Tilbury Masterclass („Pro-Artist Masterclass“) erklärst du dich mit allen nachstehenden Teilnahmebedingungen einverstanden.

1. Der Veranstalter

Islestarr Holdings Limited, ein in England und Wales eingetragenes Unternehmen mit der Handelsregisternummer 07712458 und eingetragenem Firmensitz in 8 Surrey Street, London, United Kingdom WC2R 2ND (der „Veranstalter” oder „Wir”). Kontakt-E-Mail: customercare@charlottetilbury.com.

2. Event-Tickets und Teilnahme

2.1 Um an einer Pro-Artist Masterclass teilzunehmen, muss über die Charlotte Tilbury Website mithilfe der App Appointed kostenlos ein Ticket für die Pro-Artist Masterclass gebucht werden. Ticketbuchungen sind auf ein Ticket pro Kunde und Buchung begrenzt. Die Anzahl der Tickets ist für jedes Pro-Artist Masterclass-Event jeweils auf 20,000 begrenzt. Diese werden gemäß der Reihenfolge der eingehenden Buchungen vergeben.

2.2 Wenn du während der Pro-Artist Masterclass die Chat-Funktion nutzt, bist du für all deine geposteten Inhalte verantwortlich und kannst dafür haftbar gemacht werden.

2.3 Alle Inhalte, die du während der Masterclass postest, unterliegen den Anforderungen für NUTZER-INHALTE, die in unseren Allgemeinen Geschäftsbedingungen auf www.charlottetilbury.com festgelegt sind.

2.4 Folgende Gruppen sind von der Teilnahme ausgeschlossen:

(a) Mitarbeiter des Veranstalters und seiner verbundenen Unternehmen oder Konzerngesellschaften;

(b) alle Personen, die beruflich mit der Pro-Artist Masterclass in Verbindung stehen; oder

3. Rabattcode und Teilnahmeberechtigung

3.1 Bei einigen Pro-Artist Masterclasses wird ein Rabattcode angeboten, der auf der Website www.charlottetilbury.com eingelöst werden kann. Teilnehmern, die ein Ticket gebucht haben und sich für den Erhalt von Direktmarketing entschieden haben oder bei der Buchung ausgewählt haben, den Rabattcode per E-Mail zu erhalten, wird nach der Masterclass ein Rabattcode per E-Mail zugesandt („Rabattcode“), den sie bei Produkteinkäufen auf der Website www.charlottetilbury.com gemäß den Bedingungen, die bei der Buchung der Pro-Artist Masterclass und/oder in der E-Mail angegeben werden, einlösen können. Der Rabattcode wird nicht in anderen Werbematerialien geteilt oder angezeigt. Außerdem gelten die folgenden Teilnahmebedingungen und Einschränkungen für den Erhalt des Rabattcodes.

3.2 Der Rabattcode:

(a) gilt nur für Kunden, die ihre Bestellung über die Länderwebsites Großbritanniens, der USA, Kanadas, Australiens, Hongkongs oder der EU (einschließlich Frankreich, Deutschland, Italien, Niederlande und Spanien) auf www.charlottetilbury.com aufgeben.

(b) darf nur einmal verwendet werden;

(c) darf nicht in Verbindung mit anderen Rabatten, Artikeln im Angebot, rabattierten Produkten, Einkäufen mit Geschenkkarten, Sets, Gratis-Geschenkangeboten oder sonstigen Angeboten verwendet werden;

(d) darf nicht weitergegeben werden und steht nur jenen Kunden zur Verfügung, welche die Pro-Artist Masterclass sowohl gebucht als auch daran teilgenommen haben. Nicht-Bucher und Nicht-Teilnehmer sind nicht berechtigt, den Rabattcode zu erhalten oder zu nutzen;

(e) wird nur an Kunden versandt, die dem Erhalt von Marketing-E-Mails des Veranstalters zugestimmt haben, oder die sich bei der Buchung des Tickets für die Zusendung des Rabattcodes entschieden haben;

(f) darf nur während des Einlösungszeitraums verwendet werden, der in der E-Mail mit dem Rabattcode angegeben ist; und

(g) unterliegt der Verfügbarkeit.

3.3 Folgende Gruppen sind von der Verwendung des Rabattcodes ausgeschlossen:

(a) Mitarbeiter von Islestarr Holdings Limited und der damit verbundenen Unternehmen oder Konzerngesellschaften;

(b) alle Personen, die beruflich mit der Islestarr Holdings Limited in Beziehung stehen; oder

4. Datenschutz und Offenlegung von Daten

4.1 Durch die Buchung eines Tickets und die Teilnahme an einer Pro-Artist Masterclass stimmen die Teilnehmer zu, dass der Veranstalter (und die zugehörigen Unternehmensgruppen in seinem Namen) die Informationen (einschließlich personenbezogener Daten), welche die Teilnehmer bei der Einsendung und während der Anmeldung bereitstellen, für die folgenden, im berechtigten Interesse des Veranstalters liegenden Zwecke gemäß den Datenschutzgesetzen verarbeiten, speichern, weitergeben und/oder nutzen kann:

(a) um es dem Veranstalter zu ermöglichen, die Einsendung eines Teilnehmers zu verwalten und zu entscheiden, ob sie diesen Bedingungen entspricht;

(b) um die Informationen mit Organisationen oder Vertretern zu teilen, die bei der Durchführung der Pro-Artist Masterclass mitarbeiten; oder

4.2 Zum Zwecke der Pro-Artist Masterclass wird der Veranstalter die personenbezogenen Daten der Teilnehmer nur an diejenigen seiner Konzerngesellschaften und Drittdienstleister weitergeben, die sie für die in Abschnitt 4.1 genannten Zwecke benötigen.

4.3 Weitere Informationen dazu, wie der Veranstalter personenbezogene Daten verwendet und welche Rechte sich aus den Datenschutzgesetzen ergeben, findest du in der [Datenschutzerklärung] des Veranstalters (/de/help/security-privacy).

Haftungsbeschränkung

5.1 Der Veranstalter haftet nicht für Schäden oder Verluste eines Teilnehmers, wenn diese Schäden oder Verluste zum Zeitpunkt des Eintritts in die Pro-Artist Masterclass nicht in vernünftiger Weise als Folge eines Verstoßes gegen die vorliegenden Teilnahmebedingungen vorhersehbar waren, oder wenn die Pro-Artist Masterclass nicht wie geplant verläuft.

5.2 Der Veranstalter haftet nicht, falls Dritte, die an dieser Pro-Artist Masterclass beteiligt sind, ihren Verpflichtungen nicht nachkommen. Der Veranstalter ist allerdings stets bemüht, die Auswirkungen eines solchen Versäumnisses auf die Teilnehmer zu minimieren.

5.3 Keine Bestimmung in diesen Teilnahmebedingungen führt zu einem Haftungsausschluss des Veranstalters:

(a) bei Todesfällen oder Personenschäden aufgrund der Fahrlässigkeit des Veranstalters;

(b) bei Betrugsfällen; oder

6. Allgemeines

6.1 Durch die Buchung eines Tickets und die Teilnahme an einer Pro-Artist Masterclass erkennen alle Teilnehmer an, die vorliegenden Teilnahmebedingungen und alle anderen Anforderungen, die sich im Werbematerial für die Pro-Artist Masterclass finden lassen (im Falle eines Konflikts haben die Anforderungen aus dem Werbematerial Vorrang), sowie alle anwendbaren Gesetze und Vorschriften, einschließlich und ohne Einschränkung derjenigen, die Urheberrecht, Inhalt, Verleumdung, Datenschutz, Öffentlichkeit und den Zugang oder die Nutzung von Computern oder Kommunikationssystemen anderer betreffen, gelesen und akzeptiert zu haben sowie an sie gebunden zu sein.

6.2 Durch die Buchung eines Tickets und die Teilnahme an einer Pro-Artist Masterclass erklären die Teilnehmer, dass sie dazu und zum Einlösen des Rabattcodes berechtigt sind. Der Veranstalter kann von den Teilnehmern einen Nachweis dieser Berechtigung verlangen. Mit ihrer Teilnahme an der Pro-Artist Masterclass sichern alle Teilnehmer zu, dass die von ihnen eingegebenen Informationen wahr und korrekt sind.

6.3 Der Veranstalter behält sich das Recht vor, jederzeit und ohne vorherige Ankündigung die Pro-Artist Masterclass abzusagen, die Uhrzeit und/oder das Datum zu ändern oder die Masterclass, deren Inhalt und/oder die Referenten zu ersetzen. Der Veranstalter behält sich das Recht vor, diese Teilnahmebedingungen jederzeit und ohne vorherige Ankündigung aufzuheben oder zu ändern.

6.4 Der Veranstalter behält sich das Recht vor, nach eigenem Ermessen jede Person, von der er Grund zur Annahme hat, dass sie den Betrieb der Pro-Artist Masterclass manipuliert oder dass sie in einer Weise zu handelt, die vom Veranstalter als Verletzung dieser allgemeinen Geschäftsbedingungen, der geltenden Gesetze und/oder Vorschriften und/oder der Rechte Dritter angesehen wird, von der weiteren Teilnahme an der Pro-Artist Masterclass auszuschließen. Dazu kann der Widerruf des Rechts gehören, an der Pro-Artist Masterclass teilzunehmen und/oder den Rabattcode einzulösen.

6.5 Die Nutzungsbedingungen gelten für www.live.charlottetilbury.com.

6.6 Durch die Buchung eines Tickets und die Teilnahme an einer Pro-Artist Masterclass verzichtet der Teilnehmer gegenüber dem Veranstalter auf alle Klagen, Ansprüche, Schadensersatzansprüche, Ausgaben oder Verbindlichkeiten, die uns gegebenenfalls direkt oder indirekt infolge einer Verletzung oder angeblichen Verletzung, Nichterfüllung oder Nichteinhaltung von Vereinbarungen, Bedingungen, Verpflichtungen oder Garantien seitens des Teilnehmers entstehen. Der Teilnehmer gibt hiermit eine Verzichtserklärung ab und stellt den Veranstalter und alle seine Mutter-, Tochter- und/oder verbundenen Unternehmen und Parteien von allen Ansprüchen, Klagen oder Forderungen, die sich aus oder im Zusammenhang mit der Nutzung der Einsendung ergeben, frei.

6.7 – Falls du während einer Masterclass eine virtuelle Beratung gewinnst, gelten die AGB für virtuelle Beratungen. Auch auf www.charlottetilbury.com verfügbar

6.8 Diese Teilnahmebedingungen unterliegen der Gesetzgebung von England, und die Vertragsparteien unterliegen der nicht-exklusiven Gerichtsbarkeit der Gerichte von England und Wales.

1. Der Anbieter

Islestarr Holdings Limited ist ein in England und Wales eingetragenes Unternehmen mit der Handelsregisternummer 07712458 und eingetragenem Firmensitz in 8 Surrey Street, London, England, WC2R 2ND (der „Anbieter” oder „Wir” oder "Unser" oder "Uns"). Kontakt-E-Mail: customercare@charlottetilbury.com.

2. Der Service

Virtuelle Online-Beratungen durch Make-up-Artists. Online-Termine für Beratungen durch Make-up-Artists mit einem Charlotte Tilbury Make-up-Artist (MUA) können online über die App Appointedd gebucht werden, wobei die eingehenden Terminanfragen nacheinander nach dem Prinzip „first come first serve“ bearbeitet werden (Termin). Es besteht die Wahl zwischen Terminen mit einer Dauer von 15 Minuten, welche kostenfrei sind und über die App Appointedd [hier](/content/virtual-consultation-with-team-tilbury) (Kostenfreier Termin) gebucht werden können, und Terminen mit einer Dauer von dreißig Minuten, für welche die geltende Gebühr bei Buchung des Termins über die App Appointedd [hier](/content/virtual-consultation-with-team-tilbury) ((Kostenpflichtiger Termin) zu bezahlen ist.

Kunden, die einen kostenpflichtigen Termin buchen, erhalten einen Rabattcode in Höhe des Wertes des kostenpflichtigen Termins, den sie für den Kauf von Produkten auf https://www.charlottetilbury.com/uk einlösen können; dabei gelten bestimmte Bedingungen, die in Abschnitt 4 erläutert werden (Rabattcode)

Für Fragen zum Service wenden Sie sich bitte per E-Mail an: virtualteamtilbury@charlottetilbury.com

3. Buchung eines Termins

3.1 Alle Termine sind über die App Appointedd zu buchen, auf die über eine Buchung auf Unserer Seite für virtuelle Beratungen [hier](/content/virtual-consultation-with-team-tilbury) zugegriffen werden kann.

3.2 Der Service wird an dem Datum und zur der Uhrzeit bereitgestellt, die über die App Appointedd vereinbart und Ihnen per E-Mail mitgeteilt werden.

3.3 Sie können diesen Service mit einem Geschenkgutschein, jeglichen Gutscheinen, Rabatt- oder Aktionscodes sowie per Klarna, Afterpay oder gegebenenfalls mit einer anderen Methode zur Ratenzahlung, je nach Verfügbarkeit, bezahlen.

3.3 Buchungen Kostenfreier Termine können von Kunden aus der ganzen Welt getätigt werden. Buchungen Kostenpflichtiger Termine können nur von Kunden mit Wohnsitz in Großbritannien getätigt werden.

3.4 Sie können maximal einen Kostenfreien Termin pro Woche buchen und wahrnehmen.

3.5 Kostenpflichtige Termine müssen in GBP von Großbritannien aus bezahlt werden.

4. Berechtigung und Beschränkungen zum Einlösen von Rabattcodes

4.1 Wenn Sie einen Kostenpflichtigen Termin buchen, sind Sie zum Erhalt eines Rabattcodes im Wert des Betrages berechtigt, den Sie für den Kostenpflichtigen Termin bezahlt haben. Dieser wird Ihnen im Anschluss an den Termin per E-Mail zugesendet.

4.2 Rabattcodes stehen nur für Kostenpflichtige Termine zur Verfügung. Bei Buchung eines Kostenfreien Termins erhalten Sie keinen Rabattcode.

4.3 Der Rabattcode:

(i) gilt für alle auf www.charlottetilbury.com/uk angebotenen Produkte, mit Ausnahme von elektronischen Geschenkgutscheinen, elektronischen Gutscheinen für virtuelle Beratungen, Sets, bereits ermäßigten Produkten, Angebotsprodukten und Versand;

(ii) darf nur einmalig genutzt werden. Wenn der volle Wert des Rabattcodes nicht in einer einzigen Transaktion eingelöst wird, geht jegliches „Restguthaben“ verloren, d. h. es kann nicht zu einem späteren Zeitpunkt eingelöst werden. Wenn der Wert der Transaktion den Wert des Rabattcodes übersteigt, müssen Sie den ausstehenden Betrag bezahlen;

(iii) kann nicht in Verbindung mit anderen Rabatt- oder Aktionscodes, Gutscheinen oder elektronischen Geschenkgutscheinen verwendet werden (einschließlich aber nicht beschränkt auf Preisreduzierungen, Skontoabzüge oder Gratis-Geschenke);

(vi) gilt für einen Zeitraum von sechs Monaten ab Ausstellungsdatum;

(v) wird nur an Kunden ausgestellt, die einen Kostenpflichtigen Termin buchen; Nicht-Käufer und/oder Kunden, die einen Kostenfreien Termin buchen, sind nicht zur Nutzung eines Rabattcodes berechtigt;

(iv) für den Fall, dass Sie Ihren Rabattcode verwenden und Ihren Kostenpflichtigen Termin im Anschluss stornieren, sind Sie nicht zum Erhalt einer Rückerstattung berechtigt.

5. Stornieren und Änderung gebuchter Termine

5.1 Charlotte Tilbury behält sich das Recht vor, Ihren Termin jederzeit zu stornieren bzw. das Datum und die Uhrzeit oder den Termin zu ändern. Für Kostenpflichtige Termine gilt – wenn Charlotte Tilbury einen Kostenpflichtigen Termin storniert oder ändert, können Sie den Termin zum Zeitpunkt der Benachrichtigung ebenfalls ändern oder stornieren und im Falle der endgültigen Stornierung eines Kostenpflichtigen Termins bekommen Sie den dafür gezahlten Betrag in voller Höhe erstattet. Wenn Sie sich nach einer Stornierung für eine Erstattung in voller Höhe entscheiden, kann der Rabattcode nicht mehr eingelöst werden. Bitte beachten Sie, dass die Bearbeitung der Rückerstattung bis zu 21 Werktage in Anspruch nehmen kann.

5.2 Sie können Ihren Termin stornieren, ändern oder verlegen, indem Sie Uns mindestens zwei Stunden vor Beginn des Termins per E-Mail an virtualteamtilbury@charlottetilbury.com benachrichtigen. Jegliche Änderungen und/oder Verlegungen von Terminen unterliegen der Verfügbarkeit. Wenn Sie Ihren Termin nicht dieser Klausel 5.2 entsprechend stornieren, ändern oder verlegen, sind Wir nicht dazu verpflichtet, diese Anfrage anzuerkennen oder zu bearbeiten. Insofern Sie keine Rückerstattung gemäß Klausel 5.4 erhalten haben, sind Sie im Falle eines Kostenpflichtigen Termins weiterhin zur Verwendung Ihres Rabattcodes berechtigt.

5.4 Wir gewähren eine Rückerstattung ungenutzter Kostenpflichtiger Termine innerhalb von 30 Tagen nach Buchung, wenn Sie Ihren Rabattcode nicht verwendet haben. Eine Rückerstattung können Sie per E-Mail an virtualteamtilbury@charlottetilbury.com beantragen. Bitte beachten Sie, dass die Bearbeitung bis zu 21 Werktage in Anspruch nehmen kann.

5.5 Im Falle der Anforderung einer Rückerstattung für Ihren Kostenpflichtigen Termin verliert Ihr Rabattcode unmittelbar an Gültigkeit und Sie sind nicht mehr dazu befugt, diesen einzulösen.

6. Ihr Termin

6.1 Vor Ihrem Termin bitten Wir Sie darum, einen Vorab-Fragebogen auszufüllen. Dies ist nicht verpflichtend, ermöglicht es dem MUA aber, die Beratung besser auf Ihre persönlichen Wünsche und Anforderungen abzustimmen. Wenn Sie diesen Fragebogen ausfüllen, werden jegliche darin bereitgestellte personenbezogene Angaben gemäß Unserer Datenschutzerklärung bearbeitet.](/help/security-privacy)

6.2 An jedem Termin darf jeweils nur eine Person teilnehmen.

6.3 Wenn Sie nicht während der ersten zehn Minuten des Termins erscheinen, sind Wir nicht verpflichtet, den Termin fortzusetzen, und können diesen nach Unserem Ermessen abbrechen – ohne dass sich daraus für Uns die Verpflichtung ergibt, Ihnen eine Erstattung oder einen neuen Termin anbieten zu müssen. Wenn der MUA einen verspätet begonnenen Termin trotzdem fortsetzt, geht dieser nicht über die zugeteilte Zeit hinaus, d. h. seine Dauer verkürzt sich entsprechend.

6.4 Wenn Sie Ihren Termin nicht wahrnehmen oder die Anforderungen dieser Allgemeinen Geschäftsbedingungen nicht erfüllen, verfällt die Berechtigung, den Termin zu stornieren oder zu verlegen.

6.5 Welche Art von Beratung Wir anbieten, (z. B. Hautpflege, Foundation, Augen etc.) liegt in Unserem Ermessen und ist einsehbar unter https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. Wir können die Verfügbarkeit von Terminen nicht garantieren und behalten Uns das Recht vor, diese jederzeit zu ändern oder zu stornieren.

6.6 Während eines Termins behält sich der MUA das Recht vor, den Termin jederzeit zu stornieren oder abzubrechen, falls er dies für angemessen hält.

6.7 Jegliche Informationen und/oder Produktempfehlungen durch Unsere MUA dienen lediglich der Information.

6.8 Alle Termine finden in englischer Sprache statt.

6.9 Sie haben nicht die Möglichkeit, einen bestimmten MUA auszuwählen, der Ihren Termin durchführt; die Auswahl des MUA für Ihren Termin liegt ausschließlich in Unserem Ermessen und kann sich jederzeit ändern.

6.10 Die Übermittlung des Termins erfolgt über öffentliche Telekommunikationsnetze. Wir übernehmen keine Gewähr und Haftung dafür, dass der Termin in technischer Hinsicht unterbrechungs- und fehlerfrei verläuft.

6.11 Der Service unterliegt jederzeit den Allgemeinen Nutzungsbedingungen der Website und, wenn es sich bei dem Service um einen Kostenpflichtigen Termin handelt, den Allgemeinen Geschäftsbedingungen. Im Falle eines Konflikts haben diese Allgemeinen Geschäftsbedingungen für virtuelle Beratungen Vorrang. Elektronische Gutscheine für virtuelle Beratungen unterliegen des weiteren den Allgemeinen Geschäftsbedingungen für elektronische Gutscheine für virtuelle Beratungen, die im Falle eines Konflikts Vorrang haben.

7. Aufzeichnungen Ihres Termins – Lizenzen und Nutzerrechte

7.1 Sie sind nicht dazu befugt, Ihren Termin (per Video und/oder Audio) aufzuzeichnen. Damit möchten Wir Ihre Privatsphäre und die Unserer MUA schützen. Wir sind dazu befugt, Ihren Termin zu Schulungs- und Qualitätssicherungszwecken aufzuzeichnen.

7.1 In manchen Fällen bitten Wir Sie um Ihr Einverständnis damit, dass Wir Ihren Termin aufzeichnen und eine Aufzeichnung Ihres virtuellen Beratungstermins in Form von Video, Audio, Clip oder Standbild zu Werbe- und Reklamezwecken verwenden dürfen (Inhalt). Dies beinhaltet die Verwendung auf der/den Website(s) von Charlotte Tilbury, Social-Media-Kanälen, Fernsehwerbung und/oder Werbeaktionen, auf Video-Sharing-Plattformen und anderen gegebenenfalls bezeichneten Kanälen. Weitere Informationen über die Verarbeitung personenbezogener Daten entnehmen Sie bitte Unserer Datenschutzerklärung [hier] (/help/security-privacy).

7.3 Dementsprechend gewähren Sie Uns das unbefristete, unwiderrufliche, unentgeltliche, übertragbare Recht und die Lizenz dazu, abgeleitete Werke des Inhalts zu verwenden, zu vervielfältigen, zu verändern, vollständig zu löschen, anzupassen, zu übertragen und zu erstellen und/oder diesen Inhalt zu veräußern und/oder zu verbreiten und/oder diesen Inhalt in jeglicher Form, Technologie oder jeglichem Medium weltweit ohne Entschädigung Ihrerseits einzubinden

7.4 Wir sind dazu befugt, den Inhalt nach Unserem alleinigen Ermessen zu verwenden und behalten Uns das Recht vor, jeglichen Inhalt nach eigenem Ermessen zu ändern, zu komprimieren, dessen Veröffentlichung zu verweigern, zu entfernen oder zu löschen. Sie haben keinen Regressanspruch darauf, den Inhalt zu bearbeiten oder zu löschen oder Unsere Verwendung des Inhalts zu verhindern. Der Inhalt unterliegt keiner Vertraulichkeitsverpflichtung auf Seiten von Islestarr Holdings Limited, seinen Vertretern, Tochtergesellschaften, Konzerngesellschaften, Partnern oder Drittdienstleistern und entsprechenden Geschäftsführern, Verantwortlichen und Angestellten.

8. Zusätzliche Service-Anforderungen

8.1. Der Service steht nur berechtigten Kunden zur Verfügung, die, wie oben erläutert, einen Termin gebucht haben.

8.2. Durch die Teilnahme an einem Termin bestätigen alle Teilnehmer, diese Allgemeinen Geschäftsbedingungen, die Nutzungsbedingungen der Website, die Verkaufsbedingungen, Unsere Datenschutzerklärung und alle anderen Anforderungen, die sich im Material für den Termin finden lassen (im Falle eines Konflikts haben die Anforderungen aus dem Material für den Termin Vorrang), sowie alle anwendbaren Gesetze und Vorschriften, einschließlich und ohne Einschränkung derjenigen, die Urheberrecht, Inhalt, Verleumdung, Datenschutz, Öffentlichkeit und den Zugang oder die Nutzung von Computern oder Kommunikationssystemen anderer betreffen, gelesen und akzeptiert zu haben sowie an sie gebunden zu sein.

8.3. Durch das Buchen eines Termins erklären die Teilnehmer, dass sie dazu und zum Einlösen des Rabattcodes berechtigt sind. Der Anbieter kann von den Teilnehmern einen Nachweis dieser Berechtigung verlangen. Durch Buchen eines Termins und die Teilnahme an demselben garantieren Sie, dass alle von Ihnen übermittelten Daten wahr und richtig sind.

8.4. Der Anbieter behält sich das Recht vor, nach eigenem Ermessen jede Person, von der er Grund zur Annahme hat, dass sie in einer Weise handelt, die vom Anbieter als Verletzung dieser Allgemeinen Geschäftsbedingungen, der geltenden Gesetze und/oder Vorschriften und/oder der Rechte Dritter angesehen wird, von der weiteren Teilnahme am Service auszuschließen und zu verhindern, dass diese weitere Termine jeder Art vereinbaren kann. Dazu kann der Widerruf des Rechts gehören, den Termin wahrzunehmen und/oder den Rabattcode einzulösen.

8.5. Wenn der Anbieter im Nachhinein feststellt, dass der Einlöser eines Rabattcodes nicht berechtigt ist, gegen diese Allgemeinen Geschäftsbedingungen verstoßen hat oder im Verdacht einer anderen Unehrlichkeit oder unethischen Verhaltens steht, behält der Anbieter sich das Recht vor (nach alleinigem Ermessen), diesem Teilnehmer den Rabattcode nicht zu gewähren.

9. Haftungsbeschränkung

9.1 Es gelten die Haftungsbeschränkungen gemäß der Allgemeinen Nutzungsbedingungen der Website. Darüber hinaus haftet der Anbieter nicht für Schäden oder Verluste eines Teilnehmers, wenn diese Schäden oder Verluste zum Zeitpunkt des Termins nicht in zumutbarer Weise als vorhersehbare Folge eines Verstoßes gegen diese Allgemeinen Geschäftsbedingungen dargestellt wurden oder der Termin nicht wie vorhergesehen oder geplant verläuft.

9.2 Der Anbieter haftet nicht, falls Dritte, die an der Bereitstellung dieses Service beteiligt sind, ihren Verpflichtungen nicht nachkommen. Der Anbieter ist allerdings stets bemüht, die Auswirkungen eines solchen Versäumnisses auf die Teilnehmer zu minimieren.

9.3 Die Bestimmungen dieser Allgemeinen Geschäftsbedingungen wirken in keiner Weise so, dass die Haftung des Anbieters für folgende Fälle ausgeschlossen ist:

(a) Todesfälle oder Personenschäden aufgrund der Fahrlässigkeit des Anbieters:

(b) Betrugsfälle; oder

10. Datenschutz und Öffentlichkeit

10.1. Durch Inanspruchnahme des Service und Buchen sowie Besuchen eines Termins stimmen die Teilnehmer zu, dass der Anbieter (und die zugehörigen Unternehmensgruppen in seinem Namen) die Informationen (einschließlich personenbezogener Daten), die die Teilnehmer mit der Einsendung und während der Anmeldung bereitstellen, für die folgenden, im berechtigten Interesse des Anbieters liegenden Zwecke gemäß den Datenschutzgesetzen verarbeiten, speichern, verteilen und/oder nutzen kann:

(a) um es dem Anbieter zu ermöglichen, Ihren Termin zu buchen, zu verwalten und zu entscheiden, ob er diesen Allgemeinen Geschäftsbedingungen entspricht;

(b) um den Rabattcode bereitzustellen;

(c) um die Informationen mit Organisationen oder Vertretern zu teilen, die bei der Durchführung der Services und der Bereitstellung des Rabattcodes mitarbeiten, oder

d) für alle anderen angemessenen und damit verbundenen Zwecke.

10.2. Zum Zwecke der Services wird der Anbieter die personenbezogenen Daten der Teilnehmer nur an diejenigen seiner Konzerngesellschaften und Drittdienstleister weitergeben, die sie für die in Paragraph 6.1 genannten und in der Datenschutzerklärung dargelegten Zwecke benötigen.

10.3 Weitere Informationen darüber, wie der Anbieter personenbezogene Daten verwendet und welche Rechte sich aus den Datenschutzgesetzen ergeben, finden Sie in der Datenschutzerklärung des Anbieters unter https://www.charlottetilbury.com/de/help/security-privacy.

11. Allgemeines

11.1. Der Anbieter behält sich das Recht vor, die Services und jeglichen Termin im Rahmen der Services ohne vorherige Ankündigung für ungültig zu erklären, auszusetzen, abzubrechen oder zu ändern, sofern dies notwendig werden sollte. Der Anbieter behält sich das Recht vor, einen Termin zu stornieren, zu verlegen, die Uhrzeit und/oder das Datum zu ändern oder den Inhalt und/oder die Zuständigen des Termins zu ersetzen. Der Anbieter behält sich das Recht vor, diese Allgemeinen Geschäftsbedingungen jederzeit und ohne vorherige Ankündigung aufzuheben oder zu ändern.

11.2. Durch Inanspruchnahme der Services verzichtet der Teilnehmer gegenüber dem Anbieter auf alle Klagen, Ansprüche, Schadensersatzansprüche, Ausgaben oder Verbindlichkeiten, die dem Anbieter direkt oder indirekt infolge einer Verletzung oder angeblichen Verletzung, Nichterfüllung oder Nichteinhaltung von Vereinbarungen, Bedingungen, Verpflichtungen oder Garantien seitens des Teilnehmers entstehen. Der Teilnehmer gibt hiermit eine Verzichtserklärung ab und stellt den Anbieter und alle seine Mutter-, Tochter- und/oder verbundenen Unternehmen und Parteien von allen Ansprüchen, Klagen oder Forderungen, die sich aus oder im Zusammenhang mit der Nutzung ergeben, frei.

11.3. Diese Allgemeinen Geschäftsbedingungen unterliegen der Gesetzgebung von England, und die Vertragsparteien unterliegen der nicht-exklusiven Gerichtsbarkeit der Gerichte von England und Wales.

1. The Provider

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

2. The Service

An E-Gift Virtual Make Up Artist Consultation with a Charlotte Tilbury Make Up Artist (MUA) to include a discount code to the value of the consultation purchased to be spent on charlottetilbury.com/ (E-Gift Virtual Consultation). An E-Gift Virtual Consultation can be purchased by a customer (Purchaser) for the value advertised on charlottetilbury.com to gift to their chosen recipient (Recipient) by way of an E-Gift Virtual Consultation Card (E-Gift VC Card).

These Terms and Conditions for E-Gift Virtual Services are applicable to the Purchaser and the Recipient of the Service.

For any questions about the Service, contact: charlottetilburygiftexperiences@charlottetilbury.com

3. Purchasing an E-Gift Virtual Consultation

3.1 Purchase must be made by the Purchaser by contacting us at charlottetilburygiftexperiences@charlottetilbury.com

3.2 A member of our team will be in contact to arrange the purchase, and you must make payment via a secured link sent to you via email.

3.3. The E-Gift VC Card will either be sent directly to the Recipient, or provided to you to share with the Recipient. This will contain a unique booking code that the Recipient must provide at the point of booking their specific appointment time.

3.4 No physical card is sent via post, electronic delivery only.

3.5 Only available to Purchasers and Recipients both in the UK.

4. Booking an E-Gift Virtual Consultation

4.1. The Recipient must book their appointment for the E-Gift Virtual Consultation by contacting us at charlottetilburygiftexperiences@charlottetilbury.com (Appointment).

4.2 The Recipient will be notified of the date and time of the Appointment via email.

4.3 Appointments will be subject to availability. In the event that the specific service named on the E-Gift VC Card is not available, the Recipient may opt for an alternative Virtual Service of equal or less value.

4.4 An E-Gift VC Card will be valid for a period of 2 years from the date of purchase by the Purchaser. The Appointment must be booked for and taken by a date falling no later than 2 years from the date of purchase by the Purchaser.

4A. Discount Code Eligibility & Restrictions

4A.1 When the Purchaser purchases an E-Gift Virtual Consultation, the Recipient will receive a Discount Code to the value you paid for the-Gift Virtual Consultation. This will be provided to the Recipient during their Appointment.

4A.2 The Discount Code:

(i) will apply to all products sold on the www.charlottetilbury.com/ site local to where the E-Gift VC Card was purchased, except it cannot be used for purchases of E-Gift Cards, E-Gift Virtual Consultations, Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(iv) will be valid for redemption for a period of two years from the date that the E-Gift Virtual Consultation was purchased by the Purchaser.

5. Cancelling and Amending Your Appointment

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend a Recipient’s Appointment at any time. In the event that Charlotte Tilbury cancels or changes your Paid For Appointment (except where the Purchaser has triggered the cancellation) the Recipient will have the option to either change or cancel at the time of notification, and in the event of cancellation Charlotte Tilbury can authorise a full refund to the Purchaser, or issue the Recipient with an E-Gift Card in the same value as the E-Gift VC Card. If the Recipient opts to cancel and refund or E-Gift Card, their Discount Code will no longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 The Recipient can cancel, amend or reschedule their Appointment by notifying us at least two hours prior to the Appointment time via virtualteamtilbury@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request, and you will not be entitled to another Appointment. You will still be entitled to use your Discount Code.

5.4 We can make a refund to a Purchaser for an unused Paid For Appointments within 30 days of purchase, provided that you have not used your Discount Code. To request a refund please email charlottetilburygiftexperiences@charlottetilbury.com Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund, the E-Gift VC Card Discount Code will be immediately cancelled and no attempt must be made to use it. If the Recipient has already booked an Appointment at the point of a refund being processed, that Appointment and corresponding Discount Code will be cancelled.

5.6 A refund cannot be processed for a Recipient, only for a Purchaser as described above. Other remedies are available, as described above, and please email charlottetilburygiftexperiences@charlottetilbury.com for more detail.

6. Your Appointment

6.1 Only one person may attend the Appointment

6.2 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.3 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.4 Re-gifting of the E-Gift VC Card or your Appointment is not allowed.

6.5 You must not record your Appointment (video and/or audio). We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy [here.](/help/security-privacy)

6.6 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.7 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.8 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.9 All Appointments will be carried out in the English language.

6.10 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.11 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.12 The Service will at all times be subject to these terms, the Website Terms and Conditions of Use,the Terms & Conditions of Sale. and the Virtual Consultation Terms and Conditions. In the event of conflict, these E-Gift Virtual Consultations Terms and Conditions shall prevail.

7. Additional Service Requirements

7.1. The Service is only available to eligible customers that have booked as outlined above.

7.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

7.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

7.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

7.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

8. Limitation of Liability

8.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

8.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

8.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

9. Data Protection and Publicity

9.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to provide the E-Gift VC Card to the Recipient and assist the Recipient in booking their Appointment

(d) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

(e) for any other reasonable and related purposes.

9.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 9.1 above and as set out in the privacy policy.

9.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy)

10. General

10.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

10.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

10.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

CHARLOTTE TILBURY PRO PROGRAM TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN THE CHARLOTTE TILBURY PRO PROGRAM, YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE CHARLOTTE TILBURY PRO PROGRAM

ELIGIBILITY

You must be a make-up accredited professional or student age 16 and over, who has become a member of Charlotte Tilbury Pro Program (a Charlotte Tilbury Pro Member) to receive the benefits listed below. In order to become a Charlotte Tilbury Pro Member, you must fulfil the Pro requirements listed below and successfully complete the online application form found at https://www.charlottetilbury.com/uk/content/pro-program

Becoming a member of Charlotte Tilbury Pro Program is currently free of charge but this may change. Only you are eligible for this pro discount. Pro discounts may not be shared with others under any circumstances. Islestarr Holdings Limited (trading as “Charlotte Tilbury”) reserves the right to verify your continued eligibility ore revoke your membership, and may amend the Pro Requirements at any time. Becoming a member of Charlotte Tilbury Pro Program does not automatically make you a member of Charlotte’s Magic Make Up Stars.

In the event that your circumstances change, and you no longer fulfil the then-current criteria to qualify for the Charlotte Tilbury Pro Program (for example, you cease to be a professional makeup artist or makeup student) you must notify Charlotte Tilbury immediately on customercare@charlottetilbury.com and we retain the right to end your membership for the Charlotte Tilbury Pro Program.

PRO MAKEUP ARTISTS

When completing the online application form professional makeup artists must provide ONE of the following photo identification (photo or scanned):

Current Passport

Current Driving Licence

Current National Identity card

Professional makeup artists must also provide any TWO of the following (photo or scanned document):

Accredited makeup school qualification or valid professional licence

Editorial page or commercial magazine feature with name credit

Professional business card with up-to-date contact details

Crew call list on production company letterhead

Reference letter from professional beauty brand detailing artistry position

PRO MAKEUP STUDENTS

When completing the online application form makeup students must provide ONE of the following photo identification (photo or scanned):

Current Passport

Current Driving Licence

Current National Identity card

Pro makeup students must also provide ONE of the following (photo or scanned document):

Acceptance letter from accredited makeup artist school or college (dated within the last 12 months)

Proof of current enrolment at accredited makeup artist school or college

Course completion diploma dated within the last 6 months

Confirmation of class / program payment

Letter on school letterhead with your name

THE BENEFITS

As a Charlotte Tilbury Pro Member, you will be able to enjoy (i) the Discount; (ii) communications about the Products including helpful tips and techniques, and (iii) invitations to any pro master-classes and events (the Events) that we hold. We cannot guarantee that any Events will be held whilst you are CT Pro Member. An invitation to an Event is not guaranteed entry as (i) space may be limited and (ii) you might have to purchase a ticket.

THE PRODUCTS

Your Discount applies to all products available to purchase on the UK Website except for the following: a) any kits or bundles; b) products that are already discounted or on offer; and c) any other exclusions that may apply from time to time, (the Products).

THE DISCOUNT

Your discount entitles you to 30% off the Products (the Discount) purchased online on the UK Website. The Discount may apply to the Events. The Discount begins on the date we notify you that you are a Charlotte Tilbury Pro Member and lasts for twenty four (24) months from that date or until you cease to be eligible to be a member, and subject to any changes or termination to the Program by Charlotte Tilbury.

The Discount Limit

The Discount can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP). This is the post-discount value. Should you exceed this limit the Discount will no longer apply to the Products.

Re-sell

Products purchased by you using the Discount are for personal or professional use only, and those redeemed via the Promo Code are for personal use, and none of the foregoing may not be resold or exchanged under any circumstances. Any returns will take into account the discount that was applied. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke the Discount with immediate effect. We also respectfully point out the damaging effect this could have on our relationship going forward.

Shipping and Returns

Discount do not apply to any shipping costs. All other purchase terms and conditions and terms of use of the UK Website are available in full on the UK Website.

PROMOTIONAL EMAILS

A key benefit of becoming a Charlotte Tilbury Pro Member is that you get to hear about our new products, special offers, pro events and helpful tips and techniques should you wish to. We need your consent to send you these promotional emails, which you will have already provided if you opted-in to receiving marketing emails when you signed up to Charlotte Tilbury. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com

You can change your mind about receiving these promotional emails and stop them at any time by contacting us customercare@charlottetilbury.com or by using the unsubscribe function on any promotional email.

For information about how we will process the personal data you provide us, please see How Will Your Data Be Used and our Privacy Policy.

Information provided by partners by which they can be identified will be used in accordance with the Charlotte Tilbury privacy policy.

GENERAL

Charlotte Tilbury reserves the right to modify the terms of this Charlotte Tilbury Pro Program at any time without prior notice, and any substantive changes will be communicated to you via an email.

You shall not, while participating in this Program, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

The Charlotte Tilbury Pro Member program is offered at our discretion, and Charlotte Tilbury reserves the right to hold, void, suspend, cancel, or amend the Discount at any stage without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

HOW WILL YOUR DATA BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Programme in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Program.

For further details on how we process your personal data collected via the Charlotte Tilbury Pro Program in addition to the above, please see our Privacy Policy and Cookies Policy

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”).Contact email: customercare@charlottetilbury.com.

2. The Promotion & Entry

The discount code can only be obtained by having a registered Unidays or Student Beans account.

3. Eligibility & Restrictions

3.1. The Discount Code:

(i) Discount is only valid for UNiDAYS or Student Beans verified members who have logged in to obtain the code, and is non-transferable.

(ii) Discount can only be used once and is not valid in conjunction with other offers and discounts

(iii) Excludes gift cards, bundles, kits or products that are already discounted

(vi) Valid only on www.charlottetilbury.com

4. General

4.1 The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

4.2 By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

4.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

5. Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability

(a) for death or personal injury as a result of its negligence

(b) for fraud; or

6. Data Protection and Publicity

6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at https://www.charlottetilbury.com/uk/help/security-privacy.

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion

This offer is exclusive to registered members of;

• Blue Light Card (https://www.bluelightcard.co.uk)

• Health Service Discounts (https://healthservicediscounts.com)

• NHS Staff Benefits (https://www.nhsstaffbenefits.co.uk).

3. Eligibility & Restrictions

Registered members must login to one of the following employee portals to obtain the discount code which can be redeemed on www.charlottetilbury.com (“Discount Code”).

• Blue Light Card

• Health Service Discounts

• NHS Staff Benefits

The Discount Code:

(i) Discount is only valid for Blue Light Card, Health Service Discounts and NHS Staff Benefits verified members, and is non-transferable.

(ii) Discount is not valid in conjunction with other offers and discounts

(iii) Excludes gift cards, bundles, kits, Immediate Skin Revival Routine Skincare Discovery Set, , or products that are already discounted

(vi) Valid only on www.charlottetilbury.com

(vii) Discount is exclusive to specific affiliates listed above

(viii) Discount is only available for UK residents

4. General

4.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

5. Limitation of Liability

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability

(a) for death or personal injury as a result of its negligence

(b) for fraud; or

6. Data Protection and Publicity

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

1. The Promoter

Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 08037372, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

The Promoter will use the services of Mention Me Ltd, a company registered in England & Wales, with company number 08382730, whose office is at 20-22 Wenlock Road, London, N1 7GU to deliver the Refer a Friend platform to customers. Their terms & conditions can be found at https://mention-me.com/help/tnc_f/site.

2. The Promotion

Have the chance for you (“Referrer”) and a friend who makes their first online purchase on www.charlottetilbury.com (“Friend”) to benefit from the Refer a Friend offer advertised on www.charlottetilbury.com at the time of the referral (“Offer”) by way of a promotional code (“Promo Code”).

3. Qualifying Conditions

To participate in the Refer A Friend Promotion, simply enter your name and email address in the “Refer a Friend” offer box. and click “Continue”. You will then have the opportunity to share a Promo Code with a friend via email, Facebook, SMS or via a Link. The Promo Code can be shared for 3 months from the date of acceptance by the Referrer.

Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Promo Codes will be delivered to the Referrer, subject to the following limit: a Referrer may not redeem more than (i) 1 Promo Code within any 24 hour period; (ii) 3 within 1 month; or (iii) 1080 EUR of Promo Code value within the last 12 months.

In order for the Friend to qualify for the Promo Code and receive the Refer a Friend Promotion that person must:

Be a new customer (e.g. they cannot have an existing https://charlottetilbury.com account under an alternate email address);
Open the message or link sent to them by the Referrer to obtain the Promo Code;
Make a purchase on the Website for any products available on the Charlotte Tilbury website excluding (i) any bundle products/gifts or (ii) any products that are already discounted (“Qualifying Products”) or (iii) Immediate Skin Revival Routine Skincare Discovery Set; and
Meet the minimum spend as specified in the Offer advertised on www.charlottetilbury.com at the time (“Qualifying Amount”) on the Qualifying Products before the Promo Code expires (within 14 days of receipt).

Once the Friend has spent the Qualifying Amount, the Referrer will receive their own Promo Code by email for the Refer A Friend Promotion. In order for the Referrer to use the Promo Code they must also redeem the Promo Code before it expires (within 90 days of receipt).

Referrers will be provided with a unique and personal sharing dashboard page to view their referrals and any offers to which they are entitled.

4. Eligibility

You must be aged 18 or over to enter the Promotion.

The Promotion is open to residents of: the United Kingdom, USA, Australia, Canada and Europe.

There is no requirement for the Referrer to be an existing Charlotte Tilbury customer.

The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion, including employees of Charlotte Tilbury stockists and retailers in the Participating Countries.

In entering the Promotion, participants confirm that they are eligible to do so. The Promoter may require entrants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

5. Further Referral Terms

The Refer A Friend Promotion is not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts that already have a discount applied (iii) products that are already discounted or on offer. Referring customers may only earn one Promo Code per referred person. In the event a Friend returns a purchased item and their order value decreases below the Qualifying Amount, the Promo Code awarded to the Referrer will become invalid, provided that the Friend has not already used it. The Friend’s reward cannot be claimed by the same person making the referral.

Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions. Promo Codes cannot be applied to previous purchases, and are not redeemable for cash. This Refer A Friend Promotion is subject to modification or termination at any time without notice in our sole discretion.

Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or \"spam\" in Promoter’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the personal link.

By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

The Promoter will not accept responsibility for entries that are incomplete or lost, regardless of cause.

The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

6. Limitation of Liability

The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Promotion was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

7. Data Protection and Publicity

By entering the Promotion, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer entrants’ entry including deciding whether it accords with these terms and conditions;

b. to notify entrants if they are the winning entrant (if applicable);

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of any offer;

d. to announce the winner of the Promotion in any media or press and to respond to others’ enquiries as to who the winner is (if applicable); or

e. for any other reasonable and related promotional purposes.

For the purposes of the Promotion, the Promotor will only disclose entrants’ personal data to those of its group companies and third party service providers who need it for the purposes listed above.

You also acknowledge that as a condition of entry to the Promotion, you have subscribed to the Promoter’s mailing list and have agreed to the terms of the Promoter’s Privacy Policy in respect of that mailing list. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: https://www.charlottetilbury.com/uk/help/security-privacy. You can unsubscribe at any time by contacting us at customercare@charlottetilbury.com.

The winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize (if any) and their redemption, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.

8. General

The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

By entering the Promotion, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein.

The entrant hereby waives and releases the Promotor and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

Where the Promotion is hosted by a social networking site, the Promotion is in no way sponsored, endorsed, administered by or associated with that social networking site.

The Promotor shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party.

These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

In the event of an obvious and genuine mistake in the price of a product, including promotional pricing, we will not be obliged to supply the products to you at the incorrect price. Charlotte Tilbury reserves the right to amend pricing errors at any time.We will use reasonable endeavours to contact anyone who has participated in the promotion as soon as possible to inform you of the pricing error and reconfirm the correct price, or offer you the chance to cancel your order. If you choose to cancel your order you will receive a full refund of any amounts already paid.

These are the Terms and Conditions (the “Terms”) which apply to the Twitch competitions which the Promoter may run, on its official Twitch channel. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION • Twitch Competition where users will have the opportunity to win either 1x Charlotte Tilbury beauty product, or 1 x Limited Edition Disney100 x Charlotte Tilbury Pin by being the first to: (i) answer a skills-based question; or (ii) be the first to comment on the chat function when prompted to do so by the Promoter on its official Twitch channel: https://www.twitch.tv/charlottetilbury (“Website”)

PRIZE

• Promotor will be giving away up to 150 Prizes in total consisting of either: (i) one of the Promoter’s beauty products (up to a maximum value of £150); or (ii) one Limited Edition Disney100 x Charlotte Tilbury Pin; across the Competition Period (one Prize awarded at any one time). Shade selection shall be at the sole discretion of the Promoter. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

• The overall Competition will run from 9:00am BST on 17th July 2023 to 11:59pm GMT on 31st December 2023. • Entries made before or after these dates and times shall not be eligible. Users can enter the Competition during the various times during the Competition Period when prompted to do so by the Promoter.

HOW TO ENTER

By visiting the Promotor’s Website, users will be prompted to either: (i) answer a skills-based question; or (ii) be the first to comment on the chat function of the Website, at various times during the Competition Period. Users must then comment in the chat function of the Website with either the correct answer, or be the first to comment in general when prompted to do so by the Promoter, in order to be entered into the Competition. The entrant who correctly answers the skills-based question first, or is the first to comment when prompted to do so by the Promoter, will be eligible to win the Prize. The Promoter will make it clear on the day which entry mechanic is required to enter the Competition. Entrants must accept the terms and conditions of the Competition. You must be entering from the Participating Country as set out below. By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platform including the rules located at: https://www.twitch.tv/p/en/legal/terms-of-service/ . Previous successful entrants will not be eligible to enter where they have already won 3 x Prizes during the Competition Period.

WINNER SELECTION AND NOTIFICATION

• The Promotor will identify the user who has either: (i) correctly answered the skills-based question when prompted to do so and is the first to comment on the chat function of the Website; or (ii) commented first on the chat function of the Website when prompted to do so by the Promoter. • The winners will be announced live on the Website chat function by the Promotor during the Competition.(the “Announcement Date”) • The winners will be contacted by direct message on the Website following their successful entry into the Competition. • The Promoter will send the name and county of the winners to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

• You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • This is a is global Competition except where Canadian residents are excluded from entering the Competition if prompted to be the first to comment on the chat function of the Website, instead of being prompted to answer the skills-based question (the Participating Country”). • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.

EXCLUSIONS

The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

• The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received.. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • The Prize will be dispatched to the postal address supplied by the winning entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

DATA PROTECTION AND PUBLICITY

• By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

CONDITIONS GÉNÉRALES DU CLUB MAGIC DE CHARLOTTE

Les présentes Conditions générales (les « Conditions ») s’appliquent au concours Club Magic de Charlotte que l'Organisateur organise sur son site web, sur ses plateformes de réseaux sociaux ou autre. Les présentes Conditions prévalent en cas de conflit ou d’incohérence avec toute autre communication, y compris les supports publicitaires ou promotionnels. En s'inscrivant, il sera considéré que tous les participants ont accepté les présentes Conditions et y sont liés.

ORGANISATEUR

Charlotte Tilbury Beauty Limited, société enregistrée en Angleterre et au Pays de Galles sous le numéro 08037372, dont le siège social est situé au 8 Surrey St, Londres, Angleterre, WC2R 2ND (l'« Organisateur » ou « Nous »).

Adresse e-mail : customercare@charlottetilbury.com.

CONCOURS

· Découvrez une expérience immersive signée Charlotte Tilbury Beauty à l'hôtel Le Molière, 40 Rue De Richelieu, 75001 Paris.

· Cumulez des étoiles sur votre carte d'étoiles tout en parcourant le Club Magic de Charlotte et en participant aux jeux, services et expériences diverses. Si vous récupérez assez d'étoiles à la fin de votre visite du Club Magic de Charlotte, vous remporterez un prix : plus vous aurez d'étoiles, plus la valeur du prix sera importante.

DURÉE DU CONCOURS

· Le Concours se déroulera aux dates et heures suivantes :

Jeudi 5 octobre 2023 de 11h00 à 20h00

Vendredi 6 octobre 2023 de 11h00 à 20h00

Samedi 7 octobre 2023 de 11h00 à 20h00

Dimanche 8 octobre 2023 de 11h00 à 19h00

Lundi 9 octobre 2023 de 11h00 à 20h00

· Les participations effectuées avant et après ces dates et heures ne seront pas prises en compte.

COMMENT PARTICIPER

1. Les participants doivent entrer dans le Club Magic de Charlotte sur invitation et sous la supervision de l'Organisateur. Aucune réservation n'est nécessaire pour participer au Club Magic de Charlotte et l'entrée est gratuite.

2. En entrant dans le Club Magic de Charlotte et en s'inscrivant au Concours, les participants confirment qu'ils ont lu et qu'ils acceptent d'être liés aux présentes Conditions.

3. Les participants doivent récupérer une Carte d'étoiles à l'entrée du Club Magic de Charlotte pour enregistrer le nombre d'étoiles reçues en participant aux jeux et services.

4. Les participants peuvent choisir parmi les jeux, services et interactions listés dans le tableau ci-dessous pour gagner des étoiles sur leur carte. Le prix à remporter dépend du nombre total d'étoiles collectées.

5. Si les participants collectent entre 0 et 2 étoiles, ils ne remporteront aucun prix.

6. Pour remporter un prix, les participants doivent participer à au moins 2 des jeux, services et interactions ci-dessous (c'est-à-dire récupérer au moins 3 étoiles). Pour en savoir plus sur les prix, consultez la section Prix ci-dessous.

7. Une seule participation par personne et par jeu/service/interaction sera comptabilisée par jour pendant la Durée du Concours ; les participations/tentatives multiples ne seront pas autorisées ni comptabilisées pour remporter des étoiles sur votre carte.

JEU/SERVICE/INTERACTION	NOMBRE D'ÉTOILES À RÉCUPÉRER PAR JEU/SERVICE/INTERACTION
APPLI CHARLOTTE TILBURY BEAUTY 1. Téléchargez l'appli Charlotte Tilbury Beauty sur votre appareil mobile en entrant dans le Club Magic de Charlotte. 2. Montrez votre téléchargement à un membre de l'équipe de l'Organisateur. 3. Vous gagnerez 2 étoiles.	2
PRENDRE UNE PHOTO ET LA PUBLIER 1. Rendez-vous dans le salon des secrets hollywoodiens. 2. Prenez une photo sur votre propre appareil mobile. 3. Publiez votre photo sur votre fil Instagram et ajoutez @charlottetilbury en légende ou publiez votre photo dans une story Instagram et mentionnez @charlottetilbury. 4. Montrez votre publication à un membre de l'équipe de l'Organisateur. 5. Vous gagnerez 2 étoiles.	2
SERVICE SOIN DU VISAGE GLOW + GO 1. Rendez-vous dans le salon pour une peau instantanément revitalisée. 2. Recevez gratuitement un soin du visage Glow + Go de 30 minutes. Il s'agit d'un service gratuit que vous pouvez réserver à l'avance en cliquant sur le lien suivant : https://retailwidgets.appointedd.com/widget/6500b4afa1ede5e39c760662 ou en vous rendant sur place sans réservation, sous réserve de disponibilité. 3. Vous gagnerez 1 étoile une fois le service effectué.	1
JEU TOURNEZ, C'EST GAGNÉ 1. Rendez-vous dans le salon Pillow Talk. 2. Jouez au jeu Tournez, c'est gagné en faisant tourner la roue. 3. Les participants ne doivent pas essayer de tricher pour influencer le moment et la case sur laquelle s'arrête la roue. 4. Le nombre d'étoiles remportées sera indiqué par la flèche (en haut de la roue). 5. Chaque case correspond à un chiffre. Lorsque la roue s'arrête, la flèche indiquera le nombre d'étoiles remportées par le participant. Les participants remporteront le nombre d'étoiles indiqué dans la case correspondante. Le code couleur des cases du jeu Tournez, c'est gagné est le suivant : a. Case rose avec logo CT = 1 étoile b. Case pêche avec logo CT = tournez à nouveau la roue. c. Case rouge avec diamant CT = 2 étoiles 6. Si vous tombez sur une case couleur pêche, vous pourrez relancer la roue jusqu'à ce qu'elle s'arrête sur une case rose ou rouge. 7. Récupérez votre/vos étoile(e) auprès d'un membre de l'équipe de l'Organisateur.	2 max.
SERVICE MAQUILLAGE RED CARPET READY TILBURY TRANSFORMATION 1. Rendez-vous dans le salon Airbrush Flawless. 2. Recevez gratuitement un service de maquillage Red Carpet Ready Tilbury Transformation de 45 minutes. Il s'agit d'un service gratuit que vous pouvez réserver à l'avance en cliquant sur le lien suivant : https://retailwidgets.appointedd.com/widget/6500b4afa1ede5e39c760662 ou en vous rendant sur place sans réservation, sous réserve de disponibilité. 3. Vous gagnerez 1 étoile une fois le service effectué.	1
ACHAT D'UN PRODUIT 1. Rendez-vous dans le salon VIP des fêtes. 2. Commandez n'importe quel produit sur l'appli Charlotte Tilbury ou sur www.charlottetilbury.com. 3. Montrez la confirmation de votre achat à un membre de l'équipe de l'Organisateur. 4. Vous gagnerez 2 étoiles.	2

PRIX

· Le prix à remporter dépend du nombre total d'étoiles collectées par le participant, tel qu'indiqué ci-dessous :

o Si vous collectez entre 0 et 2 étoiles sur votre carte, vous ne remporterez aucun prix.

o Si vous collectez entre 3 et 5 étoiles sur votre carte, vous remporterez 1 Charlotte’s Magic Lip Oil en Rose Lust (8 ml).

o Si vous collectez entre 6 et 8 étoiles sur votre carte, vous remporterez 1 Beauty Light Wand en Pillow Talk (12 ml).

o Si vous collectez entre 9 et 10 étoiles sur votre carte, vous remporterez 1 Charlotte’s Magic Cream (30 ml).

· La valeur totale du Prix (PVC) est la suivante :

o Charlotte’s Magic Lip Oil en Rose Lust (8 ml) : 35,00 EUR

o Beauty Light Wand en Pillow Talk (12 ml) : 38,00 EUR

o Charlotte’s Magic Cream (30 ml) : 66,00 EUR

· Les Prix sont sous réserve de disponibilité et disponibles uniquement jusqu'à épuisement des stocks.

· Il n'y a pas d'alternative en espèces pour le Prix et l'Organisateur se réserve le droit de le remplacer par un prix d'une valeur égale ou supérieure en fonction des disponibilités.

· L’Organisateur ne pourra être tenu responsable des coûts et/ou dépenses supplémentaires en lien avec le Prix (sans limitation), y compris les frais de transport, autres que ceux spécifiquement mentionnés dans le cadre du Prix et pour les périodes spécifiées (le cas échéant).

ADMISSIBILITÉ ET PAYS PARTICIPANTS

· Vous devez être âgé d’au moins 18 ans pour participer au Concours.

· En participant au Concours, les candidats confirment qu’ils y sont admissibles et en droit de réclamer le Prix. En prenant part au Concours, tous les participants garantissent que chaque renseignement qu'ils fournissent est avéré et exact.

· Les participants sous emprise de l'alcool/drogues se verront refuser l'accès.

· L'Organisateur se réserve le droit de refuser l'accès à toute personne dont la participation est jugée dangereuse.

· L'Organisateur se réserve le droit de refuser l'accès à toute personne causant des nuisances publiques de façon intentionnelle ou non.

· Le Concours est ouvert à toutes les personnes interagissant avec l'activation du site du Club Magic de Charlotte. Les participants doivent être présents lors de l'activation et les participations ne peuvent être effectuées au nom de quelqu'un d'autre.

· Le Concours n'est pas ouvert aux personnes non présentes et n'interagissant pas avec l'activation du site du Club Magic de Charlotte. Les participants ne peuvent pas participer par téléphone ou autre plateforme de communication.

· Il appartient à l'Organisateur uniquement de décider si une condition d'admissibilité a été ou non remplie et l'Organisateur peut exiger des preuves ou une confirmation des participants avant d’attribuer les prix.

EXCLUSIONS

Les groupes suivants ne peuvent pas participer :

· Les employés de l'Organisateur, de ses Sociétés affiliées et des entreprises du Groupe ;

· Toute personne professionnellement associée au Concours, y compris les employés des distributeurs et des détaillants de Charlotte Tilbury Beauty dans les Pays participants ; ou

· Les membres de la famille proche ou issus du foyer de (a) et (b) cités ci-dessus.

RÉCLAMATION DU PRIX

· Le Prix ne pourra pas être réclamé par un tiers au nom du participant. L’Organisateur décline toute responsabilité si le participant n’est pas en mesure d’accepter le Prix.

PROPRIÉTÉ INTELLECTUELLE

· Tout le contenu soumis à l'Organisateur lors de la candidature devient la propriété de l'Organisateur à la réception et ne sera pas retourné.

· En envoyant votre candidature et le contenu qui l'accompagne, vous acceptez de : (i) céder à l'Organisateur tous vos droits de propriété intellectuelle avec pleine garantie de titre ; et (ii) renoncer à tous vos droits moraux découlant de votre participation, ainsi qu'à tous les autres droits résultant de votre inscription que vous pourriez faire valoir, à ce jour ou à l'avenir, en vertu de la loi britannique Copyright, Designs and Patents Act 1988, avec ses modifications successives et par le pouvoir des législations similaires en vigueur dans le monde entier.

· Tous les participants acceptent que l’Organisateur utilise, affiche, publie, transmette, copie, modifie, altère, stocke ou change le format des candidatures et les rende accessibles sur son site web ou tout autre média, connu à ce jour ou à venir, et en lien avec le Concours, dans la mesure permise par la loi.

· En envoyant leur candidature, les participants confirment les éléments suivants :

a) les images et autres articles présentés sont des œuvres originales, ne sont pas diffamatoires et ne portent pas atteinte aux droits des tiers ;

b) il n’existe pas d’accords contradictoires en place qui limitent l’utilisation de ces images ou d’autres présentations ;

c) ils sont autorisés à utiliser une image de tiers lors de la participation et les droits ont été annulés pour cet usage. Si l'image d'un tiers est celle d'une personne âgée de moins de 18 ans, le consentement des parents ou du tuteur doit être donné ;

d) ils fourniront la preuve de tous les consentements requis à la demande de l’Organisateur, sous peine de risquer d’être disqualifiés du Concours ; et

e) Si le Concours exige des participants qu'ils soumettent des photographies, qu'ils sont la personne sur la photographie ou qu'ils ont préalablement obtenu l'approbation de la personne sur la photographie qu'ils peuvent la soumettre dans le cadre de leur participation.

PROTECTION DES DONNÉES ET PUBLICITÉ

· a) En prenant part au Concours, les participants reconnaissent que l’Organisateur (et les sociétés de son groupe en son nom) peut traiter, stocker, distribuer et/ou utiliser les informations (y compris les données personnelles) fournies par les participants lors de leur inscription aux fins suivantes, conformes à l’intérêt légitime de l’Organisateur en vertu des lois sur la protection des données : (i) pour lui permettre de gérer l'inscription des participants, y compris de décider si elle est conforme aux présentes Conditions ; (ii) pour notifier aux participants s'ils sont les gagnants ; (iii) pour partager avec des organisations ou agents aidant au déroulement du Concours et à la remise du prix ; (iv) pour annoncer le gagnant du Concours dans tout média ou presse et pour répondre à toute autre demande de renseignements concernant l'identité du gagnant ; ou (v) pour toute autre fin raisonnable et en lien avec le Concours.

· Pour les fins du Concours, l’Organisateur ne divulguera les données personnelles des participants qu’aux sociétés de son groupe et prestataires de service tiers qui en auraient l’utilité pour les raisons citées dans le paragraphe a) ci-dessus.

· Pour en savoir plus sur la façon dont l'Organisateur utilise les données personnelles et sur les droits applicables en vertu des lois sur la protection des données, veuillez consulter la politique de confidentialité de l'Organisateur ici :

https://www.charlottetilbury.com/uk/help/security-privacy

http://www.charlottetilbury.com/us/help/security-privacy

http://www.charlottetilbury.com/ca/help/security-privacy

http://www.charlottetilbury.com/de/help/security-privacy

http://www.charlottetilbury.com/es/help/security-privacy

http://www.charlottetilbury.com/fr/help/security-privacy

http://www.charlottetilbury.com/ie/help/security-privacy

http://www.charlottetilbury.com/it/help/security-privacy

http://www.charlottetilbury.com/nl/help/security-privacy

http://www.charlottetilbury.com/au/help/security-privacy

· Les gagnants acceptent de participer à toute activité promotionnelle raisonnable (comme la publicité et la photographie) concernant le gagnant du Prix et l’attribution des Prix, sans contrepartie financière. Ils acceptent également que l’Organisateur utilise leur nom et leur image dans son matériel promotionnel, y compris sur les réseaux sociaux.

GÉNÉRALITÉS

· Si le Prix implique des dates fixes, il est de la responsabilité du gagnant de s'assurer que lui-même et tout invité désigné (le cas échéant) sont disponibles.

· Lors de l’utilisation du Prix, le participant gagnant et son invité(e) (le cas échéant) ne seront pas autorisés à présenter ou faire la publicité de slogans politiques ou de discours homophobes, d’images de nature obscène ou explicitement sexuelle, d’images contenant des logos de concurrents ou de commandite ouverte de marque ou de tout autre contenu de type de guérilla de marketing ou de nature diffamatoire, obscène, illégale, vulgaire, offensante ou inadéquate de quelque manière que ce soit, ou qui entre en violation avec les droits d’autrui (y compris les droits de propriété intellectuelle).

· L'Organisateur décline toute responsabilité en ce qui concerne les participations incomplètes, égarées, endommagées ou retardées en raison des moyens de transport (le cas échéant), quelle que soit la cause, y compris notamment à la suite d’une défaillance de la poste, d'une panne d’équipements, d’un dysfonctionnement technique, d’une panne des systèmes, du satellite, du réseau, du serveur, du matériel informatique ou du logiciel de quelque nature que ce soit.

· L’Organisateur se réserve le droit, à sa seule discrétion, de refuser la participation au Concours à tout individu qui serait suspecté d’entraver le bon déroulement de l’opération ou qui agirait selon l’Organisateur en violation avec les présentes Conditions, les lois et/ou réglementations applicables et/ou droits des tiers.

· Si l'Organisateur découvre par la suite que le gagnant est inéligible, a enfreint les présentes Conditions ou est soupçonné de se livrer à tout autre acte criminel ou comportement contraire à l'éthique, il se réserve le droit (à son entière discrétion) de ne pas attribuer le Prix à ce participant et de le remettre à un autre participant qui sera sélectionné par l'Organisateur. Dans ce cas, le gagnant initial accepte de retourner le Prix (à ses frais) immédiatement à l'Organisateur. Aucun Prix alternatif ne sera accordé au gagnant initial.

· L’Organisateur ne saurait être tenu responsable de tout dommage ou de toute perte subis par tout participant, lorsque lesdits dommages ou pertes, au moment de l’inscription au Concours, n’étaient pas une conséquence raisonnablement prévisible d’une violation des présentes Conditions, ou si le Concours ne se déroule pas comme prévu.

· L’Organisateur ne sera pas tenu responsable en cas d’impossibilité de remplir les obligations de tiers impliqués dans ce Concours, même si l’Organisateur fera toujours son possible pour minimiser l’impact d’un tel manquement sur les participants.

· Rien dans les présentes Conditions ne limite la responsabilité de l'Organisateur en cas de : (i) blessures corporelles ou décès résultant de sa négligence ; (ii) fraude ; ou (iii) situations qui ne seraient pas autorisées par la loi.

· L’Organisateur se réserve le droit d’invalider, de suspendre, d’annuler ou de modifier le Concours lorsque cela s’avère nécessaire, et ce, sans avis préalable. L'Organisateur se réserve le droit d’annuler ou de modifier les présentes Conditions générales sans avis préalable.

· En prenant part au Concours, le participant indemnise l'Organisateur contre chaque action, réclamation, dommage, dépense ou responsabilité encourus ou subis directement ou indirectement par nous-mêmes en conséquence d'un manquement ou présumé manquement, d'une inexécution ou non-observation du participant, de tout accord, toute condition, toute obligation ou toute garantie de la part du participant. Le participant décharge par la présente l'Organisateur, la société mère, les filiales et/ou sociétés et parties affiliées de toute réclamation, action ou demande découlant ou en lien avec la participation.

· Lorsque le Concours est hébergé par un site de réseau social, le Concours n'est en aucun cas parrainé, approuvé, administré par ou associé à ce site de réseau social et les participants indemnisent le site de réseau social contre chaque action, réclamation, dommage, dépense ou responsabilité encourus ou subis directement ou indirectement par le site de réseau social en conséquence d’un manquement ou présumé manquement, d’une inexécution ou non-observation des participants, de tout accord, toute condition, toute obligation ou toute garantie de la part des participants.

· L'Organisateur sera autorisé à attribuer le bénéfice des présentes Conditions, dans leur intégralité ou en partie, à toute filiale, entité ou tout successeur associé en titre et/ou à toute tierce partie.

· Les présentes Conditions sont régies par la loi anglaise, et les parties sont soumises à la juridiction non exclusive des tribunaux d’Angleterre et du pays de Galles.

Loyalty Terms and Conditions – UK, Part 1

Islestarr Holdings Limited and Charlotte Tilbury Beauty Limited together with its subsidiaries (“Charlotte Tilbury”, “we”, “us” or “our”) has launched a loyalty programme called Charlotte’s Loyalty Programme (the “Program” or “Loyalty Programme”). Customers that participate in the Program may be referred to as “Loyalty Members” or “Members”.

Your participation in Charlotte’s Loyalty Programme is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control.

Please read these Terms carefully and print a copy for your future reference. By participating in Charlotte’s Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program.

Charlotte’s Loyalty Programme is operated by Charlotte Tilbury Beauty Limited, company number 08037372, with its registered office at 8 Surrey Street, London, United Kingdom, WC2R 2ND.

Charlotte Tilbury reserves the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section below. Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted will confirm your acceptance of the changes, therefore you should review these Terms regularly to understand the terms and conditions that apply to Charlotte’s Loyalty Programme. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com.

CHARLOTTE’S LOYALTY PROGRAMME

What is Charlotte’s Loyalty Programme?

Charlotte’s Loyalty Programme is the loyalty programme launched across www.charlottetilbury.com.

Shop to access the different loyalty Levels. The more you spend, the more Rewards and Benefits you’ll unlock, including gifts, free shipping (when available) and access to Charlotte’s Member Only shop. Customers can sign up to Charlotte’s Loyalty Programme via the following link: https://www.charlottetilbury.com/uk/loyalty. When customers create an Account on www.charlottetilbury.com, customers have joined Charlotte’s Loyalty Programme. Only orders made while logged in to your account will qualify towards your loyalty status. Should you not wish to participate in Charlotte’s Loyalty Programme, you must close your account with all future orders being placed through guest checkout.

Global Restrictions to Charlotte’s Loyalty Programmme

Charlotte’s Loyalty Programme is available for customers to join via www.charlottetilbury.com globally, with the exception of the below exclusion list: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (each an “Excluded Jurisdiction”).

Guest Checkout

Loyalty Members can choose to checkout as guest at any time but will not receive any Benefits of Charlotte’s Loyalty Programme. For the avoidance of doubt, spend on www.charlottetilbury.com or in Charlotte’s Beauty Wonderlands (unless your email address is given at the point of transaction, subject to the conditions described in the “Global Restrictions to Charlotte’s Loyalty Programmme” section above) will also not be counted towards a customers loyalty status when a transaction is not linked to a customer account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

Subscriptions

To create a subscription to any product or service on www.charlottetilbury.com, customers are required to create an account which will automatically sign them up to Charlotte’s Loyalty Programme.

When a customer creates an order via a Subscription, the value of the first delivery of the subscription purchased will be added to the customer’s loyalty status. Future purchases of items delivered via the customer’s subscription will be added to the customer’s loyalty account when the transaction has been confirmed.

If your account is removed for any reason, any subscriptions you have through our Subscription Service will be cancelled, as you must have an account on the Site to set up any Subscription Service. For full Subscription Terms and Conditions, please see here.

Gift Cards

When purchasing Gift Cards, customers who are signed into Charlotte’s Loyalty Programme will have this purchase count towards their loyalty status. Customers purchasing on www.charlottetilbury.com or in any of Charlotte’s Beauty Wonderlands using a Gift Card will not have their spend added to their loyalty status.

Charlotte’s Loyalty Programme Term Period, Program modification and termination

Once you have joined Charlotte’s Loyalty Programme, your membership tier will continue for 365 days from the date of joining (Initial Membership Period), unless you spend to reach a higher tier during your Initial Membership Period, in which case you will advance to that higher tier and your next 365 day membership period will start. However, if a higher tier is not reached during your Initial Membership Period, a new tier will be assigned reflective of your spend during your Initial Membership Period and and your next 365 day membership period will begin in this new tier. This same process will continue for each consecutive 365 day membership period, provided we decide to continue with Charlotte’s Loyalty Programme.

Subject to applicable law, we are entitled to end Charlotte’s Loyalty Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, and the features or advantages associated with each; and (d) offers.

Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change.

The Rewards and Benefits are for members of Charlotte’s Loyalty Programme during their Membership Period only, and must not be shared with or used by any third party. By using the Rewards and Benefits you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. By using the Rewards or Benefits, customers confirm their eligibility and accept the applicable Charlotte Tilbury Terms and Conditions of the promotion in question. Charlotte Tilbury may require the customer to provide proof of such eligibility. We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

HOW TO JOIN

How do I Join Charlotte's Loyalty Programme?

You will automatically be enrolled into Charlotte's Loyalty Programme when you create a Charlotte Tilbury account or log in to your existing account.

Your purchases made in the last 365 days prior to account creation will count towards your loyalty status if we can verify your purchases to the same email address used to create an account.

If you do not want to be enrolled into Charlotte’s Loyalty Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining Charlotte's Loyalty Programme

Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside are eligible to join Charlotte’s Loyalty Programme. PRO Members or Charlotte’s Magic Stars are not eligible to join Charlotte's Loyalty Programme.

The Program is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Program to benefit from commercial use by purchasing items for resale, are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees, PRO’s, Charlotte’s Magic Stars, contractors, and immediate family members of such employees and contractors, may not be eligible to participate in Charlotte’s Loyalty Programme.

LEVELS

What are the Levels within Charlotte’s Loyalty Programme?

“Levels” indicate where you are within Charlotte’s Loyalty Programme. Make eligible spends to move through the Levels to unlock Rewards and Benefits. Charlotte Tilbury reserves the right to change the spend thresholds, Levels, Rewards or Benefits at any time, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section above.

LOYALTY LEVEL 1

Darling, spend £100/$150/€150/$200AUD/$200CA within the Membership Period to unlock the magic of Level 1!

MAGIC REWARDS

- 2 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

LOYALTY LEVEL 2

Darling, spend £300/$400/€400/AUD$600/CA$600 within the Membership Period to unlock the magic of Level 2!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 3

Darling, spend £500/$700/€600/AUD$900/CA$900 within the Membership Period to unlock the magic of Level 3!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 4

Darling, spend £1500/$2000/€2000/AUD$3000/CA$3000 within the Membership Period to unlock the magic of Level 4!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £20/$30/ €25/$30AUD/$30CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS DELIVERY ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

- YOUR OWN BEAUTY EXPERT, TRAINED BY ME!

LOYALTY LEVEL: VAULT

Darling, spend £5000/$7000/€6000/AUD$9000/CA$9000 within the Membership Period to unlock SUPERSTAR ACCESS!

MAGIC REWARDS AND BENEFITS

- EXCLUSIVE GIFTS, CHOSEN JUST FOR YOU!

Do all my purchases count towards Charlotte’s Loyalty Programme?

All Valid Orders, excluding those made with Gift Cards, help you move through Levels to unlock Rewards and Benefits - the total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your loyalty Level.

You must be logged into a valid Charlotte Tilbury account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

If you shop across multiple territories, you will activate multiple loyalty accounts and Charlotte Tilbury is unable to consolidate. For example: if a customer shops on www.charlottetilbury.com and then on www.charlottetilbury.nl, they will activate two loyalty accounts which can not be consolidated.

For the purpose of the Program a “Valid Order” shall mean that you have placed an online order for products via www.charlottetilbury.com, but excluding any such order that is: (a) subsequently returned; (b) for purchase of or include an e-gift card; e-gift Virtual Consultation or Virtual Consultation.

Do my loyalty Levels expire?

When you enter a specific loyalty Levels, you will have 365 days to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 365 days and not moved into the next Level, you will move to the Level reflective of your last 365 days spend history. If you do shop to the value of the next Level's spend threshold, congratulations! Your Account section of www.charlottetilbury.com will be updated and you will receive a welcome email. Your spend history will be reviewed again 365 days after joining your new Level.

REWARDS AND BENEFITS

What are Rewards?

Your “Rewards” are code based offers and each Reward can only be used once within a 365 day period, within your loyalty Level. Once redeemed, your Reward will no longer be visible within your loyalty account. Rewards can be added to your basket and redeemed at checkout when your basket reaches the individual Reward qualifiers. Only one promotional code per basket. Multiple auto-applied Benefits can however still be added to a customer’s transaction, with one Reward.

	REWARDS TABLE
	MEMBER % OFF	REWARD OPTION 1 - MONEY OFF	REWARD OPTION 2 - SKINCARE	REWARD OPTION 3 - COLOUR	REWARD OPTION 4 - OTHER	BIRTHDAY REWARD WITH PURCHASE
MEMBER LEVEL	YES	NO	NO	NO	NO	NO
LEVEL 1	NO	YES	YES	YES	NO	YES
LEVEL 2	NO	YES	YES	YES	YES	YES
LEVEL 3	NO	YES	YES	YES	YES	YES
LEVEL 4	NO	YES	YES	YES	YES	YES
VAULT	NO	YES	YES	YES	YES	YES

Rewards

During your period of membership, you will be able to access Charlotte’s Loyalty Programme offers and promotions that aren’t offered to non-members.
You will need to use your Charlotte Tilbury login details to access Charlotte’s Loyalty Programme.
Once logged in, your available Rewards, and details of how to redeem, along with specific terms and conditions related to these will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account
Rewards may include, but are not limited to % off promotions, gift-with-purchase, early access to a product or content, invitation to an event, prize draws and exclusive member only products or services.
Stock behind Rewards will be on rotation and Charlotte Tilbury cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.
Unless specified, Rewards can only be accessed/redeemed on www.CharlotteTilbury.com.
Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.
For the purpose of the Program a “Qualifying Amount” shall mean the basket value on a single order, after any discount is applied and exclusive of shipping and applicable tax. Customers must spend the Qualifying Amount as detailed in the Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem the chosen Reward.
The Reward is as detailed in the promotional advertising.
There is no cash alternative for the Reward.
Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.
The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.
In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Reward.
The Qualifying Amount is the amount after any discounts have been applied.
From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.
The participant shall not, while using the Reward, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.
Will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.
Rewards may only be used once;
Rewards cannot be used in conjunction with other discounts or offers.
Rewards can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. for example, a customer cannot use a Level 2 reward in the future when they are in Level 3.
Rewards must not be shared with anyone else.

What are Benefits?

“Benefits” are additional rewards which are available on certain purchases made within the Program, depending on your Level, as below. Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.

	BENEFITS TABLE
	FREE ENGRAVING	FREE STANDARD SHIPPING*	FREE EXPRESS SHIPPING*
MEMBER LEVEL	NO	NO	NO
LEVEL 1	YES	YES	NO
LEVEL 2	YES	YES	NO
LEVEL 3	YES	YES	YES
LEVEL 4	YES	YES	YES
VAULT	YES	YES	YES

*The Benefits of Free Standard Shipping and Free Express Shipping are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Once logged in, your available Benefits, and details of how to redeem, along with specific terms and conditions related to it will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account

Unless specified, Benefits can only be accessed/redeemed on www.CharlotteTilbury.com.

Free Standard Shipping and Free Express Shipping are not available to customers shopping in Australia or purchasing items for delivery to Australia. In regions where Free Standard Shipping and Free Express Shipping are available, these Benefits are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Benefits are subject to availability. We reserve the right to make substitutions, change Benefits or switch off Benefits at our sole discretion.

Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.

Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Benefits can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. For example, a customer cannot use a Level 2 Benefit in the future when they are in Level 3.

From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Benefits will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Benefits shall cease to be valid.

How do I earn Rewards and Benefits?

By shopping on www.charlottetilbury.com, and in Charlotte's Beauty Wonderlands (in a country in which you’re also enrolled in Charlotte’s Loyalty Programme), country exclusions include: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea.

Your qualifying purchases will help you move through Levels - the more you spend, the more Benefits and Rewards you will unlock! If Charlotte Tilbury is unable to fulfil an order, or ship an order to you, your purchase will be refunded and your order will not contribute towards your loyalty Level.

How do I redeem my Rewards and Benefits?

You will be able to redeem your Rewards and Benefits online at www.charlottetilbury.com, exclusions apply. To access your Rewards and Benefits, simply login to your Charlotte Tilbury account and visit the loyalty section within My Account.

What happens to my Rewards and Benefits when I move up or down a Level?

Rewards and Benefits do not transfer when you move through loyalty Levels and these cannot be retrospectively added to your loyalty account. When you enter a new loyalty Level, your Rewards and Benefits will automatically refresh and be added to your new loyalty Level.

OFFERS BESPOKE TO LEVELS 1 AND ABOVE

Free Standard Shipping

Members of Charlotte’s Loyalty Programme in Levels 1 and above will be entitled to free standard shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free standard shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free standard shipping promotion will not be eligible for gift-wrapping.

Free Standard Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Standard Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Standard Shipping and this benefit will terminate with immediate effect.

Free Engraving

Free Engraving is available to all members of Charlotte’s Loyalty Programme in Levels 1 and above and on eligible products. To access this Benefit, customers must create and add a personalised engravable product to their basket via the below link and the value of the engraving service only will automatically be deducted at checkout.

https://www.charlottetilbury.com/products/gifts/personalised

Charlotte Tilbury reserves the right to withdraw this benefit at any time and may not be available to customers in all markets.

Early Access to NEW! Product Launches

Members of Charlotte’s Loyalty Programme in Levels 1 and above will receive early access to some of Charlotte’s newest product launches. To access new product launches first, customers must either visit their Rewards section within their loyalty account or click through via email newsletter. Early access to new product launches does not guarantee availability and is only available whilst stocks last.

OFFERS BESPOKE TO LEVELS 2 AND ABOVE

Complimentary Virtual Services

As a Level 2 and above member of Charlotte’s Loyalty Programme, customers will be entitled to book and attend 30 minute or 45 minute Virtual Consultations (subject to availability) free of charge, during the Membership Period. These will be classed as “Free of Charge Appointments” as per the Virtual Consultation Terms and Conditions, and customers promotional codes cannot be applied.

The Virtual Consultation must be booked and attended by the Charlotte’s Loyalty Programme Member only, and cannot be booked or attended by anyone other than the account holder.

Virtual Consultations must be booked via the customer’s account here and the customer must be logged in to redeem. By booking and/or attending a Virtual Consultation, the customer is agreeing to the Virtual Consultations Terms and Conditions which can be found at https://www.charlottetilbury.com/uk/help/terms-and-conditions

Dedicate Virtual Services PRO Artist

As a Level 2 or above member of Charlotte’s Loyalty Programme, customers will be communicated with via email to let them know who their Dedicated PRO Artist is, who will host 1 on 1 virtual consultations with. The customers Dedicated PRO Artist will be assigned to them and available each time they book a virtual consultation via the Charlotte’s Loyalty Programme Virtual Services Microsite https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury .

This benefit is only offered in English and PROs may be reassigned as and when there are changes within the artistry team. Full Virtual Services T&C’s at https://www.charlottetilbury.com/uk/help/terms-and-conditions

OFFERS BESPOKE TO LEVELS 3 AND ABOVE

Free Express Shipping

As a Level 3, Level 4, or Vault customer, customers will be entitled to free express shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free express standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free express shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free express shipping promotion will not be eligible for gift-wrapping.

Free Express Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Express Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Express Shipping and this benefit will terminate with immediate effect.

VAULT LEVEL OFFERS

Vault Level

Loyalty Members who are in the top Level of Charlotte’s Loyalty Programme have access to the Vault. This Level receives all the Rewards and Benefits as seen in Level 4, plus additional bespoke offers and Rewards sent directly via email and other communication channels as determined by Promoter.

For Vault customers to receive these additional Benefits beyond the Level 4 Rewards and Benefits, customers must be signed up to newsletter to be contacted via email or other channels.

At Charlotte Tilbury’s discretion, if a customer reaches the Vault Level through means which violate these Terms (including but not limited to making purchases not for personal use or for resale), Charlotte Tilbury reserves the right to not communicate to customers in the Vault and instead continue to receive the Benefits of Level 4 only.

Only Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside and who receive an email invitation directly from Charlotte Tilbury are eligible to receive Charlotte’s Loyalty Programme Vault Rewards and Benefits. The Program is intended for personal use only and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees and contractors and immediate family members of such employees and contractors, may not be eligible to participate in the Program.
Participation in the Vault is solely at Charlotte Tilbury’s discretion.
In the event that Charlotte Tilbury invites you to participate in the Vault you may be contacted via email and given specific instructions on what else you need to do in order to access these additional Rewards and Benefits.
Vault Rewards and Benefits may be revoked at any time and Charlotte Tilbury reserves this right.

Website team to link subscription T&Cs

Was sind Treuetaler?

Zusätzlich zu den Angeboten, Prämien und Vorteilen, die Charlottes Treuemitglieder erhalten können, gibt es auch die Möglichkeit, Treuetaler zu verdienen, wenn du in deinem Konto auf CharlotteTilbury.com oder in der Charlotte Tilbury App angemeldet bist. Als eines von Charlottes Treuemitgliedern kannst du die Treueprogramm-Seite aufrufen und die Registerkarte Treuetaler anklicken, wo sich der Bereich „Taler sammeln“ befindet. Von hier aus kannst du eine auszuführende Aktivität auswählen, um Treuetaler zu verdienen („Interaktionen“). Nur Interaktionen, die du abgeschlossen hast, während du eingeloggt bist, tragen zu deinem Treuetaler-Guthaben bei.
Charlottes Treuemitglieder können außerdem in Abhängigkeit des Einkaufswerts der Produkte in ihrem Warenkorb („Transaktionen“) Treuetaler sammeln. Der Gesamtwert des Warenkorbs für eine gültige Bestellung wird, nachdem alle Rabatte angewendet wurden, dem Treuetaler-Guthaben hinzugefügt. Der Gesamtwert des Warenkorbs beinhaltet alle Steuern, Versandkosten, Pakete, Geschenkkörbe und virtuellen Beratungen. Weitere Informationen darüber, wieviele Treuetaler pro Transaktion gesammelt werden können, finden sich auf der Treueprogramm-Seite.

Treuetaler-Prämie

Beschreibung Mitglieder von Charlottes Treueprogramm, die sich auf der Mitgliedsstufe, Level 1 oder Level 2 befinden, können ihr Treuetaler-Guthaben in eine einmalige Treuetaler-Prämie für kostenlosen Expressversand umwandeln. Diese Prämie ist nicht für Kund*innen verfügbar, die Treuetaler in Australien einlösen oder Bestellungen aufgeben, die nach Australien versandt werden.

Es gibt keinen Mindestbetrag, der für den einmaligen kostenlosen Expressversand ausgegeben werden muss. Bei einem Kauf mit beliebigem Wert kann also die Treuetaler-Prämie in Form von einmaligem kostenlosem Expressversand hinzugefügt werden, solange keine anderen Prämien oder Aktionscodes für denselben Einkauf verwendet werden. Charlotte Tilbury behält sich das Recht vor, das Treuetaler-Prämienangebot für kostenlosen Expressversand ohne vorherige Ankündigung einzustellen.

Wenn du eine Treuetaler-Prämie in Form von einmaligem kostenlosem Versand einlöst und sich die Gesamtsumme deines Warenkorbs automatisch für den kostenlosen Expressversand qualifiziert, musst du deine Treuetaler-Prämie aus deinem Warenkorb entfernen, wenn du diese Treuetaler-Prämie für einen separaten zukünftigen Einkauf verwenden möchtest.

Diese Treuetaler-Prämie basiert auf einem Code und kann nur einmalig verwendet werden. Beim Abschluss des Kaufs können an der Kasse keine anderen auf einem Code basierenden Werbeaktionen hinzugefügt werden. Gratis-Geschenkbox Eine kostenlose Geschenkbox wird als Treuetaler-Prämie für Kund*innen aller Treuestufen in Charlottes Treueprogramm angeboten. Der UVP-Wert der Geschenkbox wird an der Kasse automatisch abgezogen.

Charlotte Tilbury behält sich das Recht vor, diese Treuetaler-Prämie jederzeit zu widerrufen. Sie steht Kund*innen möglicherweise nicht immer und in allen Märkten zur Verfügung.

Diese Treuetaler-Prämie basiert auf einem Code und kann nur einmalig verwendet werden. Beim Abschluss des Kaufs können an der Kasse keine anderen auf einem Code basierenden Werbeaktionen hinzugefügt werden. 10 £/20 $/15 Euro/20 AUD/20 CAD Rabatt Treuetaler-Prämie Mitglieder von Charlottes Treueprogramm, die sich auf der Mitgliedsstufe, Stufe 1 oder Stufe 2 befinden, können ihr Treuetaler-Guthaben in eine Treuetaler-Prämie von 10 £/20 $/15 Euro/20 AUD/20 CAD Rabatt als Treuetaler-Prämie umwandeln, wenn sie genügend Treuetaler in ihrem Treuetaler-Guthaben zur Verfügung haben. Sobald die Treuetaler in eine Treuetaler-Prämie umgewandelt wurden, ist die Treuetaler-Prämie in deinem Prämien-Wallet verfügbar, damit du sie bei deinem nächsten Einkauf verwenden kannst, wenn du 75 £/100 $/90 Euro/125 AUD/125 CAD ausgibst.

Nur ein Aktionscode pro Transaktion. Die Treuevorteile in Charlottes Treueprogramm können jedoch weiterhin mit einer Treuetaler-Prämie zur Transaktion von Kundinnen hinzugefügt werden. Als Mitglied in Charlottes Treueprogramm auf Stufe 3 wird der kostenlose Expressversand in Großbritannien automatisch an der Kasse angewendet. Da für diesen Treuevorteil kein Aktionscode an der Kasse angewendet werden muss, können Treuetaler-Prämien hinzugefügt werden, sofern die Bedingungen der Treuetaler-Prämie erfüllt sind. Treuetaler-Produktprämien Es gibt drei Treuetaler-Produktprämien, die den Kundinnen von Charlottes Treueprogramm zur Verfügung stehen. Treuetaler-Produktprämien sind Geschenke zu Einkäufen, die in den Warenkorb gelegt werden können, sobald sie von deinem Treuetaler-Guthaben in eine Treuetaler-Prämie in deinem Prämien-Wallet umgewandelt wurden. Um die Treuetaler-Produktprämie an der Kasse einzulösen, müssen Kund*innen innerhalb von 60 Tagen nach der Umwandlung ihrer Treuetaler in eine Treuetaler-Produktprämie diese anwenden, wenn sie den auszugebenden Mindestbetrag erreichen, die für die Treuetaler-Produktprämie selbst im Prämien-Wallet definiert ist.

Wurde die Treuetaler-Produktprämie eingelöst, wird sie nicht länger in deinem Treuekonto angezeigt. Es darf nur ein Prämien-Code pro Warenkorb verwendet werden. Es ist jedoch möglich, neben einer solchen Treuetaler-Prämie zusätzlich mehrere automatisch zugewiesene Vorteile zu einem Bezahlvorgang hinzuzufügen.

Einlösen deiner Treuetaler-Prämien

Um deine Treuetaler einzulösen, musst du sie in dein Prämien-Wallet übertragen, indem du diese Anweisungen befolgst:

Erstelle ein Konto auf CharlotteTIlbury.com oder in der Charlotte Tilbury App.
Gehe auf dein Treuekonto unter https://www.charlottetilbury.com/uk/account?tab=loyalty
Wenn du dich in deinem Treuekonto auf der Registerkarte „Taler-Shop“ befindest, wird dir dein Treuetaler-Guthaben angezeigt. Wenn du genügend Treuetaler zur Verfügung hast, um sie in eine Treuetaler-Prämie umzuwandeln, werden dir freigeschaltete Treuetaler-Prämien und eine Schaltfläche „Zu Prämien hinzufügen“ angezeigt.
Sobald „Prämie einlösen“ ausgewählt ist, wird ein Pop-up-Fenster mit der Option „Deine Prämie bestätigen“ angezeigt. Nach der Bestätigung kann diese Aktion nicht rückgängig gemacht werden: Deine Treuetaler-Prämie ist in deinem Prämien-Wallet verfügbar und Treuetaler werden von deinem Treuetaler-Guthaben abgezogen
Um deine Treuetaler-Prämie einzulösen, musst du innerhalb von 60 Tagen nach der Umwandlung deiner Treuetaler in eine Treuetaler-Prämie auf „Prämie einlösen“ klicken. Dein Ablauf-Countdown wird in allen Märkten im Tages-/Monats-/Jahresformat angezeigt.
Das Ablaufdatum für jede einzelne Treuetaler-Prämie kann nach der Übertragung in dein Prämien-Wallet genau dort eingesehen werden.
Dein verbleibendes Treuetaler-Guthaben wird nun aktualisiert und kann in deinem Konto über die Registerkarte „Treue“ unter „Taler-Aktivität“ eingesehen werden.

Treuetaler-Prämien können zu Einkäufen auf CharlotteTilbury.com oder in der Charlotte Tilbury-App hinzugefügt werden. Um deine Treuetaler-Prämie erfolgreich nutzen zu können, muss der auszugebende Mindestbetrag erreicht werden, sofern im Rahmen der Bedingungen der Treuetaler-Prämie ein solcher Mindestbetrag festgelegt wurde.

Treuetaler-Prämien können nicht in Verbindung mit anderen Aktionscodes verwendet werden. Es kann immer nur ein Aktionscode auf CharlotteTilbury.com und in der Charlotte Tilbury-App verwendet werden.

Dem Warenkorb kann immer nur eine Treuetaler-Prämie hinzugefügt werden.

Verfallen meine Treuetaler?

Ja, deine Treuetaler verfallen 300 Tage nach dem Datum, an dem du sie dir verdient hast. Wenn du deine Treuetaler nicht innerhalb von 300 Tagen, nachdem du sie dir verdient hast, auf das Prämien-Wallet überträgst, sind deine Treuetaler nicht mehr verfügbar und verfallen. Sobald dein Treuetaler-Guthaben auf dein Prämien-Wallet übertragen und in eine Treuetaler-Prämie umgewandelt wurde, kannst du die Treuetaler-Prämie innerhalb von 60 Tagen zu deinem nächsten Einkauf hinzufügen. Treuetaler-Prämien können bei zukünftigen Einkäufen auf CharlotteTilbury.com und in der Charlotte Tilbury App verwendet werden.

Treuetaler und Treuetaler-Prämien verfallen auch, wenn: 1.) deine Teilnahme am Programm gekündigt wird (entweder freiwillig deinerseits oder von uns aufgrund eines Verstoßes gegen diese Bedingungen); oder 2.) Charlotte Tilbury das Programm beendet.

Was passiert, wenn ich meine Bestellung zurückerstatten lasse?

Wenn du eine Bestellung zurücksendest, wird dir der Wert der ausgegebenen Treuetaler nicht zurückerstattet. Sollte deiner Transaktion eine Treuetaler-Produktprämie hinzugefügt werden, behält sich Charlotte Tilbury das Recht vor zu verlangen, dass die Treuetaler-Produktprämie mit der zurückgesendeten Bestellung zurückgesendet wird

Was ist, wenn ich Konten in mehreren Märkten habe?

Wenn du beispielsweise sowohl in Großbritannien als auch in den USA ein CharlotteTilbury.com Konto hast, werden Treuetaler nur dem Konto gutgeschrieben, auf dem die Treuetaler gesammelt wurden, und können nicht zwischen Konten übertragen werden.

Was passiert mit meinen Treuestufen? Das Sammeln und Einlösen von Treuetalern hat keine Auswirkungen auf deine Treuestufen (wenn Treuetaler-Prämien im Prämien-Wallet dupliziert werden, weil sie bereits als Teil der Stufenprämien von Charlottes Treueprogramm angeboten werden, sind die doppelten Treuetaler-Prämien nicht als Teil deiner Treuetaler-Prämien verfügbar und es werden keine Alternativen angeboten) innerhalb von Charlottes Treueprogramm oder auf die damit verbundenen Angebote, Prämien und Vorteile. Du profitierst weiterhin von Angeboten, Prämien und Vorteilen im Rahmen deiner Treuestufe und deine Treuetaler-Prämien werden nur deinem Treuetaler-Guthaben gutgeschrieben.

ANGEBOTE FÜR ALLE TEILNEHMERINNEN Geburtstagsprämie von Charlotte bei Kauf Treuemitglieder können in ihrem Online-Profil ihren Geburtstag angeben. Geschieht dies mindestens zwei Wochen vor dem Geburtstag, erhalten die Kundinnen eine E-Mail an die im Treuekonto angegebene Adresse, die eine Geburtstagsprämie bei Kauf enthält. Die Geburtstagsprämie bei Kauf wird jährlich angeboten und kann nur in den zwei Wochen vor dem Geburtstag des/der Kundin und in den zwei Wochen danach auf www.charlottetilbury.com eingelöst werden. Nach diesem Zeitraum verliert die Geburtstagsprämie bei Kauf ihre Gültigkeit. Du musst deine Charlotte Tilbury Anmeldedaten verwenden, um deine Geburtstagsprämie bei Kauf einlösen zu können. Wenn nicht anders angegeben, sind deine Geburtstagsprämien bei Kauf nur auf www.CharlotteTilbury.com zugänglich und können nur dort eingelöst werden. Deine Geburtstagsprämie bei Kauf kann nicht in bar ausgezahlt, verkauft bzw. übertragen werden, und du kannst sie nicht zurückgeben, um sie dir erstatten zu lassen. Kundinnen müssen einen qualifizierenden Betrag von mindestens 25 £/45 USD/30 €/45 AUD/45 CAD ausgeben, um ihre Geburtstagsprämie bei Kauf verwenden zu können. Für die Geburtstagsprämie bei Kauf fallen keine Versandkosten an. Die Geburtstagsprämie bei Kauf kann nicht in bar ausgezahlt werden und der Veranstalter behält sich das Recht vor, die Geburtstagsprämie bei Kauf durch ein Alternativprodukt zu ersetzen. Die Geburtstagsprämie bei Kauf ist nicht umtauschbar. Zum Beispiel kann die Geburtstagsprämie bei Kauf nicht umgetauscht werden, wenn ein falscher Farbton ausgesucht wurde. Für den Fall, dass ein oder mehrere Produkte, die als Teil einer qualifizierenden Transaktion gekauft wurden, zurückgegeben werden und der Wert der qualifizierenden Transaktion daher unter den qualifizierenden Kaufbetrag fallen würde, erhält der/die Kund*in eine Erstattung in Höhe der Produktwerte abzüglich des Werts der Geburtstagsprämie bei Kauf. Der qualifizierende Betrag entspricht dem Betrag nach Abzug jeglicher Rabatte. Die Geburtstagsprämie bei Kauf gilt für alle auf www.charlottetilbury.com zum Verkauf angebotenen Produkte, mit Ausnahme von:

Neuen Produkten, Produkten in limitierter Auflage, elektronischen Geschenkgutscheinen, Sets, virtuellen Beratungen, bereits reduzierten Produkten, Versandkosten und anderen Produkten, die gegebenenfalls angeboten werden; Geburtstagsprämien bei Kauf können nicht in Verbindung mit anderen Rabatten oder Angeboten genutzt werden; Geburtstagsprämien bei Kauf sind nur für Treuemitglieder der Stufen 1 und höher verfügbar. Deine Geburtstagsprämie bei Kauf kann nur einmal pro Jahr verwendet werden. Exklusiv-Shop für Mitglieder Alle Mitglieder von Charlottes Treueprogramm können in Charlottes Exklusiv-Shop für Mitglieder einkaufen. Um diesen Vorteil zu nutzen, müssen Kundinnen in ihrem Treuekonto eingeloggt sein. Charlottes Quiz der Beauty-Geheimnisse Alle Mitglieder von Charlottes Treueprogramm erhalten die Möglichkeit, an Charlottes Quiz der Beauty-Geheimnisse teilzunehmen. Kundinnen werden gebeten, eine Reihe von Fragen über Charlotte Tilbury zu beantworten, und können sich so eine zusätzliche Quizprämie verdienen. Es kann nur einmal an Charlottes Quiz der Beauty-Geheimnisse teilgenommen werden, und ein Kauf mit einem bestimmten Mindestbestellwert ist notwendig, um die Quizprämie einzulösen.
Du musst deine Charlotte Tilbury Anmeldedaten verwenden, um deine Quizprämie einlösen zu können. Deine Quizprämie wird dir lediglich per E-Mail mitgeteilt. Wenn nicht anders angegeben, sind deine Quizprämien nur auf www.CharlotteTilbury.com zugänglich und können nur dort eingelöst werden. Deine Quizprämie kann nicht in bar ausgezahlt, verkauft bzw. übertragen werden, und du kannst sie nicht zurückgeben, um sie dir erstatten zu lassen. Um seine Quizprämie einlösen zu können, muss der/die Kundin auf der entsprechenden Website Produkte und Waren von Charlotte Tilbury in Höhe des qualifizierenden Werts gemäß Quizprämien-Werbeaktion erwerben. Die Quizprämie ist in der Werbeanzeige beschrieben. Für die Quizprämie fallen keine Versandkosten an. Die Prämie kann nicht in bar ausgezahlt werden und der Anbieter behält sich das Recht vor, die Prämie durch ein Ersatzprodukt zu ersetzen. Die Prämie ist nicht austauschbar. Zum Beispiel kann kein Umtausch erfolgen, wenn ein falscher Farbton für die kostenlose Prämie ausgesucht wurde. Quizprämien können nicht in Verbindung mit anderen Rabatten oder Angeboten genutzt werden; Quizprämien dürfen nur einmal verwendet werden. Loyalty Masterclasses Die Mitglieder aller Treuestufen von Charlottes Treueprogramm haben die Möglichkeit, sich zu exklusiven Loyalty Masterclasses anzumelden. Um an einer Loyalty Masterclass teilzunehmen, müssen sich die Treuemitglieder zuvor kostenlos im Treuekonto dafür anmelden, indem sie ein Ticket buchen. Es kann nur ein Ticket pro Kundin und pro Buchung vergeben werden. Die Anzahl der Tickets ist für jedes Loyalty-Masterclass-Event jeweils begrenzt und die Tickets werden gemäß der Reihenfolge der eingehenden Buchungen vergeben. Die Mitgliedschaft in Charlottes Treueprogramm ist keine Garantie für einen Platz in der gewünschten Masterclass. Von Zeit zu Zeit kann es Loyalty Masterclasses geben, die nur für bestimmte Treuestufen verfügbar sind; die Kundinnen der jeweiligen Stufen werden über die bevorstehende Veranstaltung informiert. (Vollständige AGB für Masterclasses)[/help/terms-and-conditions] Preisanpassung Wenn du als Mitglied des Charlotte Tilbury Treueprogramms ein Charlotte Tilbury Produkt auf einer der Seiten unserer verifizierten Partner zu einem günstigeren Preis findest, gleichen wir den Preis beim Kauf auf www.charlottetilbury.com innerhalb von 14 Tagen nach Angebot des günstigeren Preises an. Als Mitglied des Charlotte Tilbury Treueprogramms wird der auf www.charlottetilbury.com angepasste günstigere Preis deinem Konto manuell in Form des Preisunterschieds für das Produkt gutgeschrieben. Unser Angebot einer Preisanpassung basiert auf den folgenden Ausnahmen: • Der Artikel muss in Hinblick auf Farbe und Größe identisch sein und darf nicht zu einem Set, Angebotspaket oder einer anderen Form von Rabattaktion gehören, einschließlich der Aktionen ‚3 zum Preis von 2‘ und ‚2 zum Preis von 1‘. • Der Charlotte Tilbury Artikel muss auf der verifizierten Partnerseite auf Lager und auf www.charlottetilbury.com zum Zeitpunkt der Anfrage verfügbar sein. • Der günstigere Preis muss beim Anbieter für mindestens 24 Stunden verfügbar sein und ein Nachweis des entsprechenden Angebots muss dem Kundenservice von Charlotte Tilbury innerhalb von 14 Tagen nach Entdecken des Preises vorgelegt werden, bevor dieser bestätigt wird und das Mitglied des Charlotte Tilbury Treueprogramms eine Gutschrift auf sein Konto erhält. • Kundinnen können einmal im Quartal von der Preisanpassung Gebrauch machen und die Rabatte belaufen sich auf höchstens -40 % des Originalpreises auf www.charlottetilbury.com. • Rabatte bei der Bestellung, Geschenkgutscheinaktionen und Versandangebote können nicht miteinander kombiniert werden. • Wir bieten keine Preisanpassungen für Artikel von unbefugten Drittanbietern oder inoffiziellen Händlern an. • Preisanpassungen gelten nicht für Artikel, die zu Aktionspreisen, Ausverkaufs- oder Liquidationspreisen oder anderen ermäßigten Preisen oder Sonderpreisen auf den Websites der Partner angeboten werden. • Wir lehnen automatisierte Preisanpassungen oder Anfragen auf Preisanpassungen ab, die von Drittanbietern generiert werden, einschließlich, aber nicht beschränkt auf Angebote von Affiliate-Partnern. • Wir nehmen nur eine Preisanpassung pro Artikel vor. • Die Preisanpassung erfolgt nicht für Artikel, die zu günstigeren Preisen in Ladengeschäften angeboten werden. • Der günstige Preis wird nur angepasst, wenn der entsprechende Artikel im gleichen Land wie das der Versandadresse angeboten wird. Die Anpassung wird nicht basierend auf Währungsumrechnungen vorgenommen. • Die Preisanpassung wird nicht während des Handelszeitraums des Black Friday angeboten, also bei Angeboten, die zwischen dem 1. November und 7. Dezember gefunden werden. • Charlotte Tilbury behält sich das Recht vor, basierend auf den in diesen Bedingungen festgelegten Ausnahmen, alle Anfragen auf Preisanpassungen abzulehnen. Sollte ein Mitglied des Charlotte Tilbury Treueprogramms einen Artikel auf www.charlottetilbury.com kaufen und daraufhin innerhalb von 14 Tagen diesen Artikel zu einem günstigeren Preis auf www.charlottetilbury.com finden, ist das Mitglied dazu befugt, die Gutschrift des Preisunterschieds auf seinem Konto zu beantragen. Unser Angebot einer Preisanpassung auf www.charlottetilbury.com basiert auf den folgenden Ausnahmen: • Der Artikel muss in Hinblick auf Farbe und Größe identisch sein und darf nicht zu einem Set, Angebotspaket oder einer anderen Form von Rabattaktion gehören, einschließlich der Aktionen ‚3 zum Preis von 2‘ und ‚2 zum Preis von 1‘. • Ein Nachweis des auf www.charlottetilbury.com reduzierten Charlotte Tilbury Produkts muss dem Kundenservice von Charlotte Tilbury innerhalb von 14 Tagen nach Kauf des Produkts vorgelegt werden. Dieser wird anschließend geprüft und nach Bestätigung erhält das Mitglied des Charlotte Tilbury Treueprogramms eine Gutschrift auf sein Konto. • Kund*innen können einmal im Quartal von der Preisanpassung Gebrauch machen und die Rabatte belaufen sich auf höchstens -40 % des Originalpreises auf www.charlottetilbury.com. • Rabatte bei der Bestellung, Geschenkgutscheinaktionen und Versandangebote können nicht miteinander kombiniert werden. • Die Preisanpassungen gelten nicht für Artikel, die im Rahmen von Aktionen über einen begrenzten Zeitraum, Sonderangeboten, Jubiläumsverkäufen, Tagesangeboten oder Beauty-Tagesangeboten auf www.charlottetilbury.com verkauft werden. • Wir lehnen automatisierte Preisanpassungen oder Anfragen auf Preisanpassungen ab, die von Drittanbietern generiert werden, einschließlich, aber nicht beschränkt auf Angebote von Affiliate-Partnern. • Wir nehmen nur eine Preisanpassung pro Artikel vor. • Die Preisanpassung erfolgt nicht für Artikel, die zu günstigeren Preisen in Charlotte Tilbury Boutiquen angeboten werden, oder für Käufe, die bei autorisierten Partnergeschäften oder online erfolgen. • Wir bieten keine Preisanpassungen für Artikel von Drittanbietern und inoffiziellen Händlern an. • Der günstige Preis wird nur angepasst, wenn der entsprechende Artikel in der gleichen Region der Versandadresse angeboten wird. Die Anpassung wird nicht basierend auf Währungsumrechnungen vorgenommen. • Die Preisanpassung wird nicht während des Handelszeitraums des Black Friday angeboten, also bei Angeboten, die zwischen dem 1. November und 7. Dezember gefunden werden. • Charlotte Tilbury behält sich das Recht vor, basierend auf den in diesen Bedingungen festgelegten Ausnahmen, alle Anfragen auf Preisanpassungen abzulehnen.

DATENSCHUTZ

Datenschutz Die personenbezogenen Daten, die bei der Verwaltung des Programms erfasst, verwendet und gespeichert werden, sind in unserer Datenschutzerklärung beschrieben. Indem du ein Konto erstellst und am Programm teilnimmst, bestätigst du, dass du die Beschreibung unserer Erfassung, Verwendung und Offenlegung deiner personenbezogenen Daten gelesen und verstanden hast, wie in unserer Datenschutzerklärung dargelegt

Allgemeine Geschäftsbedingungen des Programms:

Jede Person kann in jeder Region nur ein Online-Treuekonto in Charlottes Treueprogramm haben. Wir behalten uns das Recht vor, die Gültigkeit deiner Teilnahme an Charlottes Treueprogramm zu überprüfen. Sollten wir feststellen, dass dieselbe Person in der gleichen Region mehrmals zu Charlottes Treueprogramm angemeldet ist (z. B. unter verschiedenen Namen oder Adressen), werden deine Daten und Vorteile nur einmal gezählt und die überzähligen Konten deaktiviert.
Charlottes Treueprogramm wird nach unserem eigenen Ermessen angeboten. Gemäß geltendem Gesetz und diesen Bedingungen behalten wir uns das Recht vor, jederzeit Änderungen an Charlottes Treueprogramm vorzunehmen oder dieses zu beenden. Wenn möglich oder per geltendem Gesetz vorgeschrieben, werden wir dich über alle bedeutenden Änderungen an diesen Bedingungen informieren, fordern dich aber gleichzeitig auf, von Zeit zu Zeit vorbeizuschauen und die Bedingungen selbstständig zu überprüfen. Wenn du deine Interaktion im Rahmen des geltenden Gesetzes mit Charlottes Treueprogramm anschließend fortsetzt, gilt dies als Annahme der Änderungen deinerseits.
Charlottes Treueprogramm ist nur zur personengebundenen Nutzung durch den/die Kontoinhaber*in bestimmt.
Charlottes Treueprogramm ist nicht für Kundinnen bestimmt oder zugänglich, die Wiederverkäuferinnen sind.
Jegliche Produkte und/oder Proben, die du als Prämie erhältst, dürfen nicht weiterverkauft werden.
Wir behalten uns das Recht vor, deine Mitgliedschaft bei Charlottes Treueprogramm auszusetzen oder zu beenden, wenn wir nach unserem alleinigen Ermessen der Ansicht sind, dass du gegen diese Bedingungen verstoßen, falsche oder irreführende Angaben gemacht, dich unangemessen oder aber beleidigend, verleumderisch, kriminell bzw. anstößig gegenüber einem anderen Mitglied oder unseren Mitarbeitenden verhalten hast. In dem Fall werden alle Prämien, Vorteile oder andere Angebote, auf die du durch die Teilnahme am Programm Anspruch hast, ungültig. Für Benutzerinnen, die keine Kundinnen mit Wohnsitz in der kanadischen Provinz Quebec sind: Diese Bedingungen unterliegen deutschem Recht (d. h. dem Recht Deutschlands). Sollte sich durch oder in Verbindung mit diesen Bedingungen eine Streitfrage ergeben, unterliegst du so wie wir der nicht-exklusiven Rechtsprechung der Gerichte von Deutschland (also den deutschen Gerichten). Für Benutzerinnen, die Kundinnen mit Wohnsitz in der Provinz Quebec sind: Diese Bedingungen unterliegen dem Recht von Quebec. Sollte sich durch oder in Verbindung mit diesen Bedingungen eine Streitfrage ergeben, unterliegst du so wie wir der nicht-exklusiven Rechtsprechung der Gerichte von Quebec.

TERMS AND CONDITIONS FOR “HOW TO UNLOCK YOUR PERFECT LIP LOOK!”

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO UNLOCK YOUR PERFECT LIP LOOK!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “HOW TO UNLOCK YOUR PERFECT LIP LOOK!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 29^th July 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link available on http://www.charlottetilbury.com (the Website)and the Charlotte Tilbury Beauty app (the Mobile App). Participants must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Pillow Talk Lip Wardrobe which contains: - Full Size Hyaluronic Happikiss in shade Pillow Talk 2.4g - Travel Matte Revolution in shade Pillow Talk 2 Medium - Travel Size Jewel Lips in shade Pillow Talk - Travel Size Lip Cheat in shade Pillow Talk 2 Medium The total RRP value of the Prize is as follows - £39 GBP, €46 EUR, $71 AUD, $49 USD, $56 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Monday 15^th July 2024 and close at 6pm BST on 29^th July 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on the Website and or the Mobile App and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 5^th August 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 5^th September 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Exaggereyes Volume Mascara 10ml 1x Charlotte’s Hollywood Skin Secrets Immediate Eye Revival Patches 90g 1x Bigger Brighter Eyes, Exaggereyes 5.2g 1x Hollywood Exaggereyes Liner Duo 1g The total RRP value of the Prize is as follows - £157 GBP, €179 EUR, $274 AUD, $186 USD, $245 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Wednesday 28^th August 2024 and close at 6pm BST on 5^th September 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 12^th September 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “DISCOVER THE BEAUTY ICONS INSIDE CHARLOTTE’S NEW! BEAUTY CHEST OF LOVE!”MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “DISCOVER THE BEAUTY ICONS INSIDE CHARLOTTE’S NEW! BEAUTY CHEST OF LOVE!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “DISCOVER THE BEAUTY ICONS INSIDE CHARLOTTE’S NEW! BEAUTY CHEST OF LOVE!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 5^th September 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Full Size Beauty Light Wand in Pinkgasm 1x Full Size Hyaluronic Happikiss in Pillow Talk 1x Full Size Charlotte’s Magic Lip Oil in Crystal Elixir 1x Travel Size AIRbrush Flawless Setting Spray (34ml) 1x Travel Size Pillow Talk Push Up Lashes! Mascara in Super Black (4ml) 1x Travel Size Pillow Talk Eyeliner 1x Travel Size Matte Revolution in Pillow Talk Original 1x Travel Size Hollywood Beauty Icon Lipstick in Hollywood Vixen 1x Travel Size Lip Cheat in Pillow Talk Original 1x Travel Size Charlotte’s Magic Cream (15ml) 1x Travel Size Charlotte’s Magic Serum Crystal Elixir The total RRP value of the Prize is as follows - £170 GBP, €215 EUR, $320 AUD, $220 USD, $297 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Tuesday 10^th September 2024 and close at 6pm BST on Tuesday 17^th September 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 17^th September 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions for: Exagger-Eyes Competition 2024

These are the Terms and Conditions (the “Terms”) which apply to Exagger-Eyes Competition 2024 which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	· To celebrate the launch of Exagger-Eyes Volume Mascara, we are offering the Prize to 50 winners. This is a social (Instagram and TikTok) exclusive competition. Anyone that correctly guesses the 3-word code hidden in our 3 ‘Lash Story’ videos posted on the @charlottetilbury Instagram and TikTok accounts will be entered into the prize draw for a chance to win. For further details, please see the “How to Enter” section below.
PRIZE	There will be fifty (50) winners of the Prize. Each winner will receive the following Prize: · 1 x PR Mailer containing: 1 x Full Size Exagger-Eyes Volume Mascara and 1 x Full Size Charlotte’s Hollywood Skin Secrets Immediate Eye Revival Patches The total RRP value of the Prize is as follows: UK: £86, US: $99, CA: $135, EU: €97, AU: $157 · The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable). · There is no cash alternative available for the Prize.
COMPETITION PERIOD	· The Competition will run from 11.00AM BST on 02.09.2024 to 11.59PM BST on 03.09.2024 (“ClosingDate”). · Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	· During the Competition Period, the Promotor will post three ‘Lash Story’ videos on @charlottetilbury Instagram and @charlottetilbury TikTok accounts. Each video will contain a one-word clue which entrants must remember. Therefore, in total, there will be a three-word phase that entrants will have to remember after watching all three videos. Once entrants have this three-word phrase, entrants must visit the Exagger-eyes form page on www.charlottetilbury.com and input their answer on the form. Entrants must enter their name, email address, three-word phrase found in the competition videos and confirm their entry into the competition and that they accept the terms and conditions. · You must be entering from one of the Participating Countries, as set out below. · By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms. · Only one entry for each entrant will be considered. Multiple entries will not be counted.
WINNER SELECTION AND NOTIFICATION	· Entrants who have successfully answered the competition question during the Competition Period will be added to a computerised random generator from which the Promotor will randomly select fifty (50) valid entries. The winners will be contacted by email before 12^th September 2024. (the “Announcement Date”). · The Promoter will send the name and county of the winners to anyone who writes within one month after the Closing Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	· You must have reached the age of majority in your jurisdiction of residence to enter the Competition. · In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. · The Competition is open to all persons resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, Spain, France and Germany. · It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. · Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies; b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	· The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted or are not available or have not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. · The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. · The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 30 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
DATA PROTECTION AND PUBLICITY	· By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. · For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. · For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	· The Competition is free to enter, no purchase is necessary. · If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. · The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). · The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. · The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. · If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. · The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. · The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. · Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. · The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. · By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. · Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. · The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. · These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

CHARLOTTE’S MAGIC BEAUTY STARS: TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN CHARLOTTE’S MAGIC BEAUTY STARS (THE “PROGRAM”), YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE PROGRAM.

ENTRY ONTO THE PROGRAM

You must be 18+ and have a minimum of 1,000 social media followers across preferred social channels (including but not limited to Instagram, TikTok, and Twitch), to be considered for inclusion in the Program.

You may be invited to participate in our Program, or you can apply at your own discretion. If you are invited, to participate, you will need to sign-up and create an account with our third-party provider, Duel Limited. Please follow the sign-up instructions, received upon clicking on the ‘Call to Action’ at the bottom of this page: https://www.charlottetilbury.com/uk/content/charlottes-magic-makeup-stars

Upon joining Charlotte’s Magic Beauty Stars Program (the “Program”), you will be guided on creating a PayPal account, unless you have an existing account already. We will notify you as to your applicable commission earnings via a Paypal link that expires 30 days post send on each occasion.

HOW TO EARN COMMISSION

Upon successful approval and completion of your application to the Program, you will be given:

a unique promotional code, offering an introductory 15% discount to your clients and social media followers (“Clients and Social Media Followers”) who are not already Charlotte Tilbury Beauty customers or account holders, and who are making their first order on the Charlotte Tilbury Beauty website or app (“Promo Code”); and

a unique affiliate link to display on your content directing to the Charlotte Tilbury Beauty website or app (“Affiliate Link”). The Affiliate Link can be used across multiple purchases made by your Clients and Social Media Followers.

(The Promo Code and Affiliate Link shall be collectively referred to as “The Promo Code or Link”)

The Promo Code or Link may only be shared with your Clients and Social Media Followers. The Promo Code or Link must not to be shared via any voucher code websites, nor sold or exchanged for monetary or other value. Charlotte Tilbury Beauty reserves the right to rescind this offer at any time if we deem the Promo Code or Link is misused, or if we discontinue, limit, or change the terms of the Program.

Commission will only be paid where your Promo Code or Link was used by your Clients and Social Media Followers.

Any sales made by Clients and Social Media Followers using your Promo Code or Link via any voucher code or discount websites will not form part of this commission scheme and you will not receive commission on such sales. Commission will only be paid on transactions made on the Charlotte Tilbury Beauty website or app by your Clients and Socia Media Followers, and where the you have uniquely created content directing to the Charlotte Tilbury Beauty website or app.

When communicating the Promo Code or Link to your Clients and Social Media Followers on any social media platform, you must prominently mark the post with #AD.

In order for your Clients or Social Media Followers to redeem a Promo Code or Link, that person must:

make a purchase on the Charlotte Tilbury Beauty website or app for any product excluding: (i) product bundles and kits where a saving has already been applied; (ii) already discounted products; (iii) gift wrap or virtual consultations; or (iv) in conjunction with other promotional codes; and

redeem the Promo Code or Link before the expiry date stated.

HOW YOUR DATA WILL BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a member of the Program and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to the Program is necessary to allow us to assess whether you are eligible to become a member of the Program.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a member of the Program and in order to complete your registration and to administer the Program in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application has been successful and, where necessary, to provide you with further information about the Program.

For further details on how we process your personal data collected via the Program in addition to the above, please see our Privacy Policy and Cookies Policy.

GENERAL

Charlotte Tilbury Beauty Limited reserves the right to cancel or amend these terms at any time without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

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