shipping information
GROUND SHIPPING
$9.95 or FREE on orders over $50. Ground shipping is FREE for Loyalty members on all orders.
Please allow 3-5 business days to receive your order. Order before 2pm EST for same day dispatch, orders placed after this time will be dispatched the following working day.
Orders ship Monday-Thursday excluding federal holidays within Canada (e.g. Victoria Day, 4th July, Christmas Day, Boxing day, New Year's Day).
EXPRESS SHIPPING
$20 or FREE on all orders over $275. Express shipping is FREE for Level 3 and above Loyalty Members on all orders.
Please allow 1-2 business days to receive your order.
Please note that rural domestic addresses may require one or more additional days to deliver.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong SAR |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan, China |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.
Business days and holidays
All orders ship Monday - Friday, excluding federal holidays within Canada. For Standard 2 Day shipping, and Fast N Fabulous shipping: orders must be placed by 2pm EST to be processed on the same business day. Otherwise, it will be processed the next day.
Packages do not ship from our distribution center on the following holidays:
- New Year's Day
- Family Day
- Good Day
- Victoria Day
- St. Jean Baptiste Day
- Canada Day
- Labour Day
- Thanksgiving Day
- Remembrance Day
- Christmas Day
- Boxing Day
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Alternatively, you may also call our Customer Service team for help tracking your order: 1-855-528-8495.
Taxes and Tariffs
International taxes and tariffs will be calculated into your final order total during Checkout. Duty and customs tariffs are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries. The amount of applicable duty, tariffs, and taxes will vary by country and will be determined during Checkout.
Need assistance?
Please call our Customer Service Team on 1-855-528-8495. Monday and Friday, between 9:30am and 6pm EST; Tuesday to Thursday, between 9:30am and 8pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservice@charlottetilbury.com. Please note emails will also be answered within the working hours above.
Returns
If you wish to return or exchange your order please click here to see our returns and exchange procedure.