shipping information
| ORDER DATE | STANDARD DELIVERY TIMEFRAME | EXPRESS DELIVERY TIMEFRAME |
|---|---|---|
| December 16-21 | 3-5 business days | 1-2 business days |
| December 22- 28 | 10-12 business days | Not Available |
| December 29 – January 2 | 7 – 10 business days | Not Available |
| January 3 onwards | 3-5 business days | 1-2 business days |
Note: Warehouse holiday closure December 22nd 2024 to January 2nd 2025. Orders placed within this timeframe will be dispatched in order of receipt from January 3rd 2025 onwards.
GROUND SHIPPING
$6.95 or FREE on orders over $50. Ground shipping is FREE for Loyalty members on all orders.
Please allow 7-12 business days over the holiday period to receive your order – see table above for more information. Our warehouse is closed over the holiday period, therefore orders placed between December 22nd 2024 - January 2nd 2025 will dispatch from January 3rd 2025.
For Click and Collect to your nearest UPS pick-up point, please allow 7-12 working days. You will receive an email when your order is ready for collection.
All orders ship Monday - Friday, excluding federal holidays within the United States (Memorial Day, Independence Day, Thanksgiving, Christmas Day, New Year's Day) and during warehouse closure period December 22nd – January 2nd.
EXPRESS SHIPPING
$10.95 or FREE on orders over $250. Express delivery is FREE for Level 3 and above Loyalty Members on all orders
Please allow a minimum of 1-2 business days.
Please note Express Shipping is currently unavailable
Signature required
All orders of $500 or more will require signature upon delivery.
Special location exceptions
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong SAR |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan, China |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.
Business days and holidays
All orders ship Monday - Friday, excluding federal holidays within the United States. For Standard 2 Day shipping, and Express Delivery in Gift Box shipping: orders must be placed by 2pm EST to be processed on the same business day otherwise it will be processed the next day.
Packages do not ship from our distribution center on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Thanksgiving
- Christmas
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. You may also call our Customer Service team to track your order 1-855-528-8495.
Need assistance
Please call our Customer Service Team on 1-855-528-8495. Monday to Friday, between 9:30am and 6pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservice@charlottetilbury.com. Please note emails will also be answered within the working hours above.
Returns
If you wish to return or exchange your order please click here to see our returns and exchange procedure.