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Delivery Information
Ground shipping - $6.95 FREE on all orders over $50 or FREE for Level 1 & 2 Loyalty Members Please allow 3-5 business days to receive your order.
Express shipping - $10.95: FREE on orders over $250 or FREE for Level 3, 4 & Vault Loyalty Members on all orders. Please allow 1-2 business days to receive your order.
Order before 2pm EST for same day dispatch, orders placed after this time will be dispatched the following working day.
All orders ship Monday - Friday, excluding federal holidays within the United States.
Click & Collect - We offer Click and Collect to over 24,000 UPS pick-up points for faster, greener shipping. This can be chosen when selecting your preferred shipping option
Large gift box FREE on all orders over $200, select at checkout.
To find out more, visit our Shipping page.
Please find here more information on our Loyalty Programme.Returns Information
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
For all bundle purchases, individual components may not be returned separately.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
Customer Care
To speak to a member of Team Tilbury about your order, call +1-855-528-8495 (Monday-Friday, 9.30am-6pm EST)
To find out more, visit our help page.