Which facial is the right one for me?
I've designed each of my 4 facials to deliver distinct results.
The Glass-Gleam Skin Facial: If your skin is feeling dehydrated, tight and dry, this is the facial for you. In 30 minutes, you will have glowing, soothed-feeling skin that’s drenched in hydration!
The Brighten + Smooth Oxy-Revival Facial: Tired of dull, lifeless-looking skin? This is the facial for you! In 30 minutes, your skin will look smoother, brighter and clarified!
The Lift, Firm + Snatch Facial: If it’s time to lift those cheekbones off the floor, this is for you! The perfect event-prep facial, in 45 minutes you’ll have lifted, sculpted looking skin.
The Ultimate Magic Facial: Darling, this is for the one who deserves it all! This facial offers the ultimate relaxation experience, and in 70 minutes you will have fully revived, younger-looking skin!
I’ve had Botox or filler in the last 2 weeks, can I get a facial?
No, darling! You can’t receive a facial if you have had Botox or filler in the two weeks leading up to your appointment. Please book for after the fortnight has passed.
Which contraindications would prevent me from getting a facial?
If any of the following are TRUE, you CANNOT receive a Charlotte’s Skin Spa facial:
- I have had Botox or filler in the last 2 weeks
- I have a heart condition
- I have a metal pacemaker
- I have a skin disorder (e.g. Redness, Rosacea, etc.)
- I have metal implants in my face / neck
- I have had facial surgery in the last 6 months
- I have facial or lymphatic cancer
- I am in the first trimester of a pregnancy (Please note: we do not recommend facials for people in the first 12 weeks of their pregnancy. For those later in pregnancy or breastfeeding, any products containing retinol will be replaced)
- I have diabetes
- I have hypersensitive skin
- I have used medications prescribed for my skin in the last 8 weeks e.g. Roaccutane
- I have used topical treatments which have changed the sensitivity of my skin in the last 8 weeks e.g. retinol, acid peels.
If you’re not sure if a facial is suitable for you, please reach out to cgbookings@charlottetilbury.com so our team can advise you.
How often should I get a facial?
Darling, consistency is my secret to a long-lasting glow! There is no limit to how many facials you can have, but I recommend every 4 to 6 weeks to align with your skin’s natural renewal cycle!
What is the difference between your Skin Services in store, and the facials at Charlotte’s Skin Spa?
Charlotte Tilbury In-Store Skin Services
My Skin Services are available at any Charlotte Tilbury store or counter. These free or redeemable services are the perfect way to learn my quick tricks, discover which skincare routine is right for you, and leave feeling and looking glowing!
NEW! Charlotte’s Skin Spa, London
My NEW! world-first Skin Spa is exclusive to my London flagship Beauty Wonderland in the heart of Covent Garden. Get ready to step into my skincare universe and experience the magic.
My 4 NEW! speedy facials deliver expert results! Developed alongside an expert facialist and aesthetician, each distinct treatment is an exact science of my clinically proven formulas and signature massage techniques, combined with my personal favourite facial tools and cutting-edge skin tech!
My Skin Spa facials start from £45 per facial, and there is something for every skin type and wish! Darling, in as little as 30 minutes, you will step out of my one-of-a-kind skin spa feeling and looking totally transformed!
How do I pay for my facial?
Darling, you will pay for your facial at my Skin Spa. Please note, the price of your facial is not redeemable against products.
What is your cancellation policy?
Darling, cancellations happen! But I ask that you let my team know at least 24 hours before your booking. It’s easy – just click the link in your confirmation email to cancel.
Can I expect instant results?
Yes, darling! All my facials deliver incredible visible results instantly. Just look at the amazing results HERE! Get ready for all the compliments...
Which products will be used in each facial?
Every Skin Spa facial combines my clinically proven formulas and signature massage techniques, with my personal favourite facial tools and cutting-edge skin tech!
The Glass-Gleam Skin Facial:
Hydrated, calm, glowing!
- TAKE IT ALL OFF
- CHARLOTTE’S MAGIC HYDRATION REVIVAL CLEANSER
- ICE GLOBES
- GODDESS SKIN CLAY MASK
- COLLAGEN SUPERFUSION FACIAL OIL OR CHARLOTTE’S MAGIC BODY CREAM (HAND AND ARM MASSAGE)
- IMMEDIATE EYE REVIVAL PATCHES
- CHARLOTTE’S MAGIC SERUM CRYSTAL ELIXIR
- WHITE JADE MASK
- ICE GLOBES
- CHARLOTTE’S MAGIC HYDRATOR MIST
- CHARLOTTE’S MAGIC WATER CREAM
- GUA SHA
- INVISIBLE UV FLAWLESS PORELESS PRIMER
- CHARLOTTE’S MAGIC LIP OIL CRYSTAL ELIXIR
The Brighten + Smooth Oxy-Revival Facial:
Bright, smooth, clarified!
- TAKE IT ALL OFF
- CHARLOTTE’S MAGIC HYDRATION REVIVAL CLEANSER
- CHARLOTTE’S MAGIC HYDRATOR MIST
- IMMEDIATE EYE REVIVAL PATCHES
- SUPER RADIANCE RESURFACING FACIAL
- CHARLOTTE’S MAGIC NIGHT CREAM (USED AS A FACE MASK)
- COLLAGEN SUPERFUSION FACIAL OIL OR CHARLOTTE’S MAGIC BODY CREAM (HAND AND ARM MASSAGE)
- GLOW TONER
- OXYGENATION MACHINE + CHARLOTTE’S MAGIC HYDRATOR MIST
- CRYO-RECOVERY EYE SERUM
- CHARLOTTE’S MAGIC CREAM
- GUA SHA
- COLLAGEN SUPERFUSION FACIAL OIL
- INVISIBLE UV FLAWLESS PORELESS PRIMER
- CHARLOTTE’S MAGIC LIP OIL CRYSTAL ELIXIR
The Lift, Firm + Snatch Facial
Lift, firm + depuff the look of skin!
- TAKE IT ALL OFF
- CHARLOTTE’S MAGIC HYDRATION REVIVAL CLEANSER
- EMS DEVICE + MAGIC WATER CREAM
- IMMEDIATE EYE REVIVAL PATCHES
- GODDESS SKIN CLAY MASK
- COLLAGEN SUPERFUSION FACIAL OIL OR CHARLOTTE’S MAGIC BODY CREAM (HAND AND ARM MASSAGE)
- SUPER RADIANCE RESURFACING FACIAL
- MAGIC EYE RESCUE
- CHARLOTTE’S MAGIC HYDRATOR MIST
- CHARLOTTE’S MAGIC SERUM CRYSTAL ELIXIR
- CHARLOTTE’S MAGIC CREAM
- GUA SHA + COLLAGEN SUPERFUSION FACIAL OIL
- INVISIBLE UV FLAWLESS PORELESS PRIMER
- CHARLOTTE’S MAGIC LIP OIL CRYSTAL ELIXIR
The Ultimate Magic Facial:
Smooth, glowing, youthful looking!
- TAKE IT ALL OFF
- MULTI-MIRACLE GLOW
- CHARLOTTE’S MAGIC HYDRATOR MIST
- EMS DEVICE + MAGIC WATER CREAM
- IMMEDIATE EYE REVIVAL PATCHES
- GODDESS SKIN CLAY MASK
- COLLAGEN SUPERFUSION FACIAL OIL OR CHARLOTTE’S MAGIC BODY CREAM (HAND AND ARM MASSAGE)
- SUPER RADIANCE RESURFACING FACIAL
- ICE GLOBES
- WHITE JADE MASK + ICE GLOBES
- OXYGENATION MACHINE + CHARLOTTE’S MAGIC HYDRATOR MIST
- CHARLOTT’ES MAGIC SERUM CRYSTAL ELIXIR
- CHARLOTTE’S MAGIC CREAM
- GUA SHA + COLLAGEN SUPERFUSION FACIAL OIL
- INVISIBLE UV FLAWLESS PORELESS PRIMER
- CHARLOTTE’S MAGIC LIP OIL CRYSTAL ELIXIR
What if there is a certain product or ingredient my skin doesn’t get on with?
When you arrive for your facial, your Skin Specialist will give you a quick consultation, which will help them understand your skin wishes and identify any products that may not be right for you and swap products as needed.
Where do I go for my Charlotte’s Skin Spa facial?
Find my Skin Spa on the lower ground floor of my new London flagship Beauty Wonderland in Covent Garden.
Address: Charlotte Tilbury’s Beauty Wonderland 1 James Street, Covent Garden, London, WC2E 8BG
Can I get a Charlotte’s Skin Spa facial at any Charlotte Tilbury store or counter?
My world-first Skin Spa is only available at my new London flagship Beauty Wonderland in Covent Garden.
If you’re not able to visit, you can still get glowing results! Book an in-store Skin Service at any Charlotte Tilbury store or counter globally. Click here to explore and book my Skin Services.
I need to cancel or reschedule my appointment
Darling, I ask that if you need to cancel, please click the link in your booking confirmation email at least 24 hours before your booking.
Still want my glowing results? To reschedule your facial, please reach out to cgbookings@charlottetilbury.com
Can I walk in?
Of course, darling! There is no guarantee that appointments will be available, but my team will do their best to accommodate any walk-ins!
Can I gift a Skin Spa facial?
Yes, darling! Everyone deserves the gift of magic skin! You can buy an e-gift card online here. Simply select the value amount for the desired facial and let the lucky recipient know they can book their facial on my ‘Easy Beauty for You’ app or on charlottetilbury.com.
If you’d prefer a bespoke, physical Charlotte’s Skin Spa gift card, visit my Covent Garden Beauty Wonderland!
What is an EMS device?
Darling, imagine a treatment that works as hard as you do! I call EMS – Electrical Muscle Stimulation – the future of contouring! For my Skin Spa, I’ve chosen the PureLift Pro! With its patented Triple Wave Technology, it uses low-level microcurrents to stimulate the facial muscles. This sculpts, tones and rejuvenates how skin looks to give you an instant supermodel cheekbone effect! I can’t live without it! Book either The Lift, Firm + Snatch Facial, or The Ultimate Magic Facial to experience the magic for yourself!
How do I use a gift card to pay for my Skin Spa facial?
Darling, present your physical gift card or e-voucher email when you’re asked to pay at the start of your appointment!
Can anyone of any age get a Skin Spa facial?
Darling, you must be 18 or over to receive a Charlotte’s Skin Spa facial.
What should I wear? Does it matter if I wear makeup?
Comfortable clothing, darling, that allows access to your arms and décolletage for your relaxing hand and arm massage! I ask that you wear minimal to no makeup, so that your Skincare Specialist can focus on getting you those glowing results!
What’s a complexion booster?
After your facial, you will be offered a complimentary complexion booster! Completely optional, your Skin Specialist will apply your choice of my award-winning complexion-perfectors, including foundation and concealer, so you leave feeling ready for anything! This will only add an additional 10-15 minutes to your original facial time, darling!
How should I care for my skin afterwards?
I know how busy you are, darling, so none of my facials require any downtime! Your Skin Specialist will answer any questions you have and talk you through facial aftercare, including bespoke skincare recommendations based on your skin needs and wishes!
When should I arrive, how long will the facial take?
Please arrive at least 10 minutes before your appointment, darling! Facials last 30 to 70 minutes, depending on your chosen treatment. The optional complexion booster will add an additional 10-15 minutes to your original appointment time. And don’t forget – you'll be surrounded by my award-winning skincare, so you may want to leave a little time to explore!
What makes The Ultimate Magic Facial extra special?
Darling, nothing compares to The Ultimate Magic Facial! This indulgent experience is for those that want it all, and takes place in the most blissful private room so that you can truly unwind, relax and drift away into my magic skincare universe! The facial lasts 70 minutes and includes additional glow-boosting steps you won’t find in my other treatments, to give you the skin of your dreams! It’s an experience that will leave you looking and feeling transformed, and the best version of yourself!