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Due to high demand, for orders placed between Friday 29th November - Thursday 5th December please allow an additional 2 days for your order to arrive.

STANDARD DELIVERY

€3.95 or FREE on orders over €59. Standard delivery is FREE for Level 1 and above Loyalty members on all orders. Delivery lead times may vary by country, please allow up to 2-9 working days to receive your order.

Order before 13h00 on 17th December to receive your parcel in time for Christmas, and 12h00 on 23rd December in time for New Year's Eve. For deliveries to Norway & Switzerland, please place orders by 13h00 on 16th December to receive your parcel in time for Christmas, and 13h00 on 20th December in time for New Year's Eve. For deliveries to Poland, please place orders by 12h00 on 19th December to receive your parcel in time for Christmas, and 13h00 on 24th December in time for New Year's Eve. To find out more, visit our help page.

EXPRESS DELIVERY

€9.95 or FREE on all orders over €200. Express delivery is FREE for Level 3 and above Loyalty Members on all orders. Delivery in 1 - 2 days. Order by 1pm CEST for same day dispatch, orders placed after this time will be dispatched the following working day.

Order before 12h00 on 19th December to receive your parcel in time for Christmas, and 18h00 on 26th December in time for New Year's Eve. For deliveries to Norway & Switzerland, please place orders by 12h00 on 18th December to receive your parcel in time for Christmas, and 12h00 on 24th December in time for New Year's Eve. For deliveries to Poland, please place orders by 12h00 on 20th December to receive your parcel in time for Christmas, and 12h00 on 30th December in time for New Year's Eve.

Please note, all services are tracked. A dispatch confirmation email including a tracking code will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order. Our warehouse operates Monday-Friday.

We will accept returns on unused or gently used items for a full refund within 30 days of purchase.

For all bundle purchases, individual components may not be returned separately.

You will be notified by email once your returns have been received and processed.

Read our full returns policy.

To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)

To find out more, visit our help page.