términos y condiciones para los concursos y las promociones

2. The Promotion & Entry All new customers that create an account on the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Mobile App Discount Code below. All new customers that create an account on www.charlottetilbury.com (the “Website”) will receive 15% off eligible Charlotte Tilbury products, and free standard/ground shipping, by way of a one-time use per customer discount code – see Website Discount Code below. Customers will be able to redeem both codes for the Website and the Mobile App upon their first-time purchases made on each. In order to avail of the Promotion, customers must remain logged in to their account on the Website and/or the Mobile App when making their first-time purchase on each.

3. Eligibility & Restrictions 3.1. The Website Discount Code: DARLING15 3.2 The Mobile App Discount Code: CTAPP15

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App Discount Code:

i. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, Immediate Skin Revival Routine Skincare Discovery Set, and other products as advised from time to time, will not be part of the Promotion; ii. each code may only be used once; iii. cannot use the codes in conjunction with other discounts or offers; iv. each code can only be used by a new customer that is making their first purchase on either the Website or the Mobile App and is logged into their created account; v. each code should not be shared with anyone else; vi. each code cannot be redeemed via the ‘Guest Checkout’ option; and vii. the codes cannot be redeemed in the excluded regions as set out below. 3.2. The following regions are excluded from participating in this Promotion: i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promotor ships to.

4. Limitation of Liability 4.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned. 4.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. 4.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

5. Data Protection and Publicity 5.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Promotion; c. to share with organisations or agents assisting with the conduct and fulfilment of the Promotion; or e. for any other reasonable and related promotional purposes. 5.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 5.1 above. 5.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

6. General 6.1. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. 6.2. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem The Website Discount Code and/or The Mobile App Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate. 6.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. 6.4. If the Promoter subsequently discovers any redeemer of the Promotion is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Promotion to that participant. 6.5. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. 6.6. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 6.7. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

In order to avail of the Promotion, customers must remain logged in to their account on the Website and/or the Mobile App when making their first-time purchase.

3. Eligibility & Restrictions

3.1. The Discount Code for Website & App: MOTORSPORT15

3.2. To participate in the Promotion, participants must place an order on the Website or App from Thursday 22nd August to Thursday 3rd October (Promotion Period) for one or more Products.

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App Discount Code:

i. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, and other products as advised from time to time, will not be part of the Promotion;

ii. each code may only be used once;

iii. cannot use the codes in conjunction with other discounts or offers; iv. each code can only be used by a new customer that is making their first purchase on either the Website or the Mobile App and is logged into their created account;

v. each code should not be shared with anyone else;

vi. each code cannot be redeemed via the ‘Guest Checkout’ option; and

vii. the codes cannot be redeemed in the excluded regions as set out below.

3.4. The following regions are excluded from participating in this Promotion:

i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promotor ships to.

4. Limitation of Liability

4.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

4.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

4.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

5. Data Protection and Publicity

5.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Promotion; c. to share with organisations or agents assisting with the conduct and fulfilment of the Promotion; or e. for any other reasonable and related promotional purposes.

5.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 5.1 above.

5.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

6. General

6.1. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

6.2. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem The Website Discount Code and/or The Mobile App Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

6.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

6.4. If the Promoter subsequently discovers any redeemer of the Promotion is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Promotion to that participant.

6.5. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

6.6. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

6.7. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Islestarr Holdings Limited, sociedad registrada en Inglaterra y Gales con el número de sociedad 07712458, con domicilio social en 8 Surrey Street, Londres, Reino Unido, WC2R 2ND (el “Promotor” o “nosotros”). Correo electrónico de contacto: customercare@charlottetilbury.com.

2.1 Para asistir a una Pro-Artist Masterclass, deberás reservar una entrada de forma gratuita a través del [sitio web] de Charlotte Tilbury (/content/live-beauty-events) utilizando la Aplicación designada. Las reservas de entradas se limitarán a una entrada por cliente y por reserva. Habrá un máximo de 20,000 entradas disponibles para cada Pro-Artist Masterclass, que se distribuirán por orden cronológico.

2.2 Si decides utilizar la función de chat durante la Clase magistral de artistas profesionales, se te considerará responsable de todo el contenido que publiques.

2.3 Todo contenido que publiques durante la Pro-Artist Masterclass estará sujeto a los mismos requisitos de CONTENIDO DEL USUARIO que se detallan en nuestros Términos y condiciones en www.charlottetilbury.com.

2.4 Los siguientes grupos no podrán participar en la Clase magistral de artistas profesionales:

(a) empleados del Promotor, de sus empresas asociadas o de su grupo empresarial;

(b) cualquier persona que esté asociada profesionalmente con la Pro-Artist Masterclass; o

(c) familiares directos o personas que vivan en el mismo hogar que aquellos descritos en los párrafos "a" y "b" anteriores.3

3.1 Algunas Pro-Artist Masterclass incluirán un código de descuento que se podrá usar en el sitio web www.charlottetilbury.com. Los participantes que hayan reservado una entrada y hayan optado por recibir marketing directo o hayan seleccionado recibir el código de descuento por correo electrónico en el momento de la reserva, recibirán un código de descuento por correo electrónico que se les enviará después de la Clase magistral ("Código de descuento") para su uso en productos comprados en el sitio web www.charlottetilbury.com, de acuerdo con los términos provistos en el momento de reservar la Pro-Artist Masterclass y/o en el correo electrónico. El Código de descuento no se compartirá ni se incluirá en ningún otro material promocional. Además de lo anterior, las siguientes restricciones y criterios de validez se aplicarán al utilizar el Código de descuento.

3.2 El Código de descuento:

(a) solo está disponible para clientes que compren en las páginas del Reino Unido, Estados Unidos, Canadá, Australia, Hong Kong y la UE (incluidos Francia, Alemania, Italia, Países Bajos y España) del sitio web de www.charlottetilbury.com.

(b) solo se puede usar una vez;

(c) no se puede combinar con otros descuentos ni aplicar a artículos rebajados, productos con descuento, compras con tarjetas de regalo, kits, regalos gratuitos u otras ofertas;

(d) no se puede compartir y solo está disponible para los clientes que reservaron y asistieron a la Clase magistral de artistas profesionales; los que lo compraron y no asistieron no podrán recibir ni usar el Código de descuento;

(e) solo se enviará a aquellos clientes que hayan optado por recibir correos electrónicos de marketing del Promotor, o que hayan seleccionado recibir el Código de descuento en el momento de reservar la entrada;

(f) solo se puede utilizar durante el periodo de canje indicado en el correo electrónico enviado con el Código de descuento; y

(g) está sujeto a disponibilidad.

3.3 Los siguientes grupos quedan excluidos del uso del Código de descuento:

(a) empleados de Islestarr Holdings Limited, de sus empresas asociadas o de su grupo empresarial;

(b) cualquier persona asociada profesionalmente con Islestarr Holdings Limited; o

(c) familiares directos o personas que vivan en el mismo hogar que aquellos descritos en los párrafos (a) y (b) anteriores.

4.1 Al solicitar una entrada y asistir a la Clase magistral de artistas profesionales, los participantes reconocen que el Promotor (y las compañías del grupo en su nombre) puede procesar, almacenar, distribuir o usar la información (incluidos los datos personales) que los participantes hayan presentado durante el proceso de su participación para los siguientes propósitos, que son de interés legítimo del Promotor según las leyes de protección de datos:

(a) para que el Promotor pueda administrar la participación de un participante, entre otros motivos, para comprobar que cumpla con estos términos y condiciones;

(b) para compartir con las organizaciones o los agentes que colaboren con el desarrollo de la Pro-Artist Masterclass; o

(c) cualquier otro propósito promocional razonable y relacionado.

4.2 Para los efectos de la Pro-Artist Masterclass, el Promotor solamente compartirá los datos personales de los participantes con aquellos miembros de su grupo empresarial y terceros proveedores de servicios que lo requieran para los propósitos indicados anteriormente en el párrafo 4.1.

4.3 Para obtener más información acerca de la forma en que el Promotor utiliza los datos personales, y los derechos que pueden corresponderte según las leyes de protección de datos, consulta la [política de privacidad] (/help/security-privacy) del Promotor.

5.1 El Promotor no se hace responsable de ningún daño o pérdida sufridos por cualquiera de los participantes, si dicho daño o pérdida no fue en el momento de la participación en la Clase magistral de artistas profesionales una consecuencia razonablemente prevista del incumplimiento de estos términos y condiciones, o si la Clase magistral de artistas profesionales no ocurre según lo previsto.

5.2 No sé responsabilizará al Promotor en caso de que las terceras partes involucradas en esta Clase magistral de artistas profesionales no cumplan sus obligaciones; aunque el Promotor siempre se esforzará por minimizar las consecuencias de dicho incumplimiento para los participantes.

5.3 Ninguna parte de estos términos y condiciones servirá para exonerar al Promotor de la responsabilidad:

a) por muerte o lesiones físicas causadas por su negligencia;

b) por fraude; o

c) más allá de lo que permite la ley.6

6.1 Al reservar una entrada y asistir a la Pro-Artist Masterclass, se considerará que todos los participantes han leído y aceptado, y tienen la obligación de cumplir estos términos y condiciones, cualquier otro requisito establecido en el material promocional de la Pro-Artist Masterclass (en caso de conflicto, los requisitos establecidos en el material promocional tendrán prioridad), así como todas las leyes y normativas aplicables, incluidas, entre otras, las que rigen los derechos de autor, el contenido, la difamación, la privacidad, la publicidad y el acceso o uso de los sistemas informáticos o de comunicación de otros.

6.2 Al reservar una entrada y asistir a la Clase magistral de artistas profesionales, los participantes confirman que cumplen con los requisitos para participar y para canjear el Código de descuento. El Promotor puede exigir a los participantes que presenten pruebas de que cumplen con los requisitos. Al participar en la Clase magistral de artistas profesionales, todos los participantes garantizan que toda la información enviada por ellos es verdadera y exacta.

6.3 El Proveedor se reserva el derecho de cancelar, modificar la hora/fecha o sustituir la Clase magistral de artistas profesionales, su contenido y/o a sus presentadores, sin previo aviso. El Promotor se reserva el derecho de cancelar o modificar estos términos y condiciones en cualquier momento sin previo aviso.

6.4 El Promotor se reserva el derecho, a su solo juicio, de descalificar de la participación en la Clase magistral de artistas profesionales a cualquier persona que tenga motivos para creer que está manipulando el funcionamiento de la misma, o que está actuando de cualquier manera que el Promotor considere que está violando estos términos y condiciones, las leyes y/o reglamentos pertinentes y/o los derechos de terceros. Esto puede incluir la revocación del derecho a asistir a la Clase magistral de artistas profesionales y/o a utilizar el Código de descuento.

6.5 Los Términos y condiciones de uso se aplicarán a www.live.charlottetilbury.com

6.6 Al solicitar una entrada y asistir a la Clase magistral de artistas profesionales, el participante acepta indemnizar al Promotor por todas y cada una de las acciones, reclamaciones, daños, gastos o responsabilidades sufridas o incurridas directa o indirectamente por nosotros como consecuencia de cualquier incumplimiento o presunto incumplimiento o de la no realización o no observación por parte del participante de cualquier acuerdo, condición, obligación o garantía especificado en el presente documento. Por la presente, el participante exime y libera al Promotor y a todas sus entidades matrices, afiliadas, subsidiarias o anexas de cualquier reclamación, acción o demanda que pueda surgir del uso de la participación o que esté relacionada con el mismo.

6.7. Si ganas una Consulta virtual durante una Clase magistral, se aplicarán los Términos y condiciones de la Consulta virtual. También están disponibles en www.charlottetilbury.com

6.8 Estos Términos y condiciones se regirán por las leyes inglesas y las partes se someterán a la jurisdicción no exclusiva de los tribunales de Inglaterra y Gales.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

An E-Gift Virtual Make Up Artist Consultation with a Charlotte Tilbury Make Up Artist (MUA) to include a discount code to the value of the consultation purchased to be spent on charlottetilbury.com/ (E-Gift Virtual Consultation). An E-Gift Virtual Consultation can be purchased by a customer (Purchaser) for the value advertised on charlottetilbury.com to gift to their chosen recipient (Recipient) by way of an E-Gift Virtual Consultation Card (E-Gift VC Card).

These Terms and Conditions for E-Gift Virtual Services are applicable to the Purchaser and the Recipient of the Service.

For any questions about the Service, contact: charlottetilburygiftexperiences@charlottetilbury.com

3.1 Purchase must be made by the Purchaser by contacting us at charlottetilburygiftexperiences@charlottetilbury.com

3.2 A member of our team will be in contact to arrange the purchase, and you must make payment via a secured link sent to you via email.

3.3. The E-Gift VC Card will either be sent directly to the Recipient, or provided to you to share with the Recipient. This will contain a unique booking code that the Recipient must provide at the point of booking their specific appointment time.

3.4 No physical card is sent via post, electronic delivery only.

3.5 Only available to Purchasers and Recipients both in the UK.

4.1. The Recipient must book their appointment for the E-Gift Virtual Consultation by contacting us at charlottetilburygiftexperiences@charlottetilbury.com (Appointment).

4.2 The Recipient will be notified of the date and time of the Appointment via email.

4.3 Appointments will be subject to availability. In the event that the specific service named on the E-Gift VC Card is not available, the Recipient may opt for an alternative Virtual Service of equal or less value.

4.4 An E-Gift VC Card will be valid for a period of 2 years from the date of purchase by the Purchaser. The Appointment must be booked for and taken by a date falling no later than 2 years from the date of purchase by the Purchaser.

4A.1 When the Purchaser purchases an E-Gift Virtual Consultation, the Recipient will receive a Discount Code to the value you paid for the-Gift Virtual Consultation. This will be provided to the Recipient during their Appointment.

4A.2 The Discount Code:

(i) will apply to all products sold on the www.charlottetilbury.com/ site local to where the E-Gift VC Card was purchased, except it cannot be used for purchases of E-Gift Cards, E-Gift Virtual Consultations, Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(iv) will be valid for redemption for a period of two years from the date that the E-Gift Virtual Consultation was purchased by the Purchaser.

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend a Recipient’s Appointment at any time. In the event that Charlotte Tilbury cancels or changes your Paid For Appointment (except where the Purchaser has triggered the cancellation) the Recipient will have the option to either change or cancel at the time of notification, and in the event of cancellation Charlotte Tilbury can authorise a full refund to the Purchaser, or issue the Recipient with an E-Gift Card in the same value as the E-Gift VC Card. If the Recipient opts to cancel and refund or E-Gift Card, their Discount Code will no longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 The Recipient can cancel, amend or reschedule their Appointment by notifying us at least two hours prior to the Appointment time via virtualteamtilbury@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request, and you will not be entitled to another Appointment. You will still be entitled to use your Discount Code.

5.4 We can make a refund to a Purchaser for an unused Paid For Appointments within 30 days of purchase, provided that you have not used your Discount Code. To request a refund please email charlottetilburygiftexperiences@charlottetilbury.com Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund, the E-Gift VC Card Discount Code will be immediately cancelled and no attempt must be made to use it. If the Recipient has already booked an Appointment at the point of a refund being processed, that Appointment and corresponding Discount Code will be cancelled.

5.6 A refund cannot be processed for a Recipient, only for a Purchaser as described above. Other remedies are available, as described above, and please email charlottetilburygiftexperiences@charlottetilbury.com for more detail.

6.1 Only one person may attend the Appointment

6.2 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.3 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.4 Re-gifting of the E-Gift VC Card or your Appointment is not allowed.

6.5 You must not record your Appointment (video and/or audio). We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy [here.](/help/security-privacy)

6.6 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.7 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.8 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.9 All Appointments will be carried out in the English language.

6.10 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.11 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.12 The Service will at all times be subject to these terms, the Website Terms and Conditions of Use,the Terms & Conditions of Sale. and the Virtual Consultation Terms and Conditions. In the event of conflict, these E-Gift Virtual Consultations Terms and Conditions shall prevail.

7.1. The Service is only available to eligible customers that have booked as outlined above.

7.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

7.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

7.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

7.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

8.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

8.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

8.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

9.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to provide the E-Gift VC Card to the Recipient and assist the Recipient in booking their Appointment

(c) to fulfil the Discount Code;

(d) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

(e) for any other reasonable and related purposes.

9.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 9.1 above and as set out in the privacy policy.

9.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy)

10.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

10.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

10.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN THE CHARLOTTE TILBURY PRO PROGRAM, YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE CHARLOTTE TILBURY PRO PROGRAM

ELIGIBILITY

You must be a make-up accredited professional or student age 16 and over, who has become a member of Charlotte Tilbury Pro Program (a Charlotte Tilbury Pro Member) to receive the benefits listed below. In order to become a Charlotte Tilbury Pro Member, you must fulfil the Pro requirements listed below and successfully complete the online application form found at https://www.charlottetilbury.com/uk/content/pro-program

Becoming a member of Charlotte Tilbury Pro Program is currently free of charge but this may change. Only you are eligible for this pro discount. Pro discounts may not be shared with others under any circumstances. Islestarr Holdings Limited (trading as “Charlotte Tilbury”) reserves the right to verify your continued eligibility ore revoke your membership, and may amend the Pro Requirements at any time. Becoming a member of Charlotte Tilbury Pro Program does not automatically make you a member of Charlotte’s Magic Make Up Stars.

In the event that your circumstances change, and you no longer fulfil the then-current criteria to qualify for the Charlotte Tilbury Pro Program (for example, you cease to be a professional makeup artist or makeup student) you must notify Charlotte Tilbury immediately on customercare@charlottetilbury.com and we retain the right to end your membership for the Charlotte Tilbury Pro Program.

PRO MAKEUP ARTISTS

When completing the online application form professional makeup artists must provide ONE of the following photo identification (photo or scanned):

1. Current Passport

1. Current Driving Licence

1. Current National Identity card

Professional makeup artists must also provide any TWO of the following (photo or scanned document):

1. Accredited makeup school qualification or valid professional licence

1. Editorial page or commercial magazine feature with name credit

1. Professional business card with up-to-date contact details

1. Crew call list on production company letterhead

1. Reference letter from professional beauty brand detailing artistry position

PRO MAKEUP STUDENTS

When completing the online application form makeup students must provide ONE of the following photo identification (photo or scanned):

1. Current Passport

1. Current Driving Licence

1. Current National Identity card

Pro makeup students must also provide ONE of the following (photo or scanned document):

1. Acceptance letter from accredited makeup artist school or college (dated within the last 12 months)

1. Proof of current enrolment at accredited makeup artist school or college

1. Course completion diploma dated within the last 6 months

1. Confirmation of class / program payment

1. Letter on school letterhead with your name

THE BENEFITS

As a Charlotte Tilbury Pro Member, you will be able to enjoy (i) the Discount; (ii) communications about the Products including helpful tips and techniques, and (iii) invitations to any pro master-classes and events (the Events) that we hold. We cannot guarantee that any Events will be held whilst you are CT Pro Member. An invitation to an Event is not guaranteed entry as (i) space may be limited and (ii) you might have to purchase a ticket.

THE PRODUCTS

Your Discount applies to all products available to purchase on the UK Website except for the following: a) any kits or bundles; b) products that are already discounted or on offer; and c) any other exclusions that may apply from time to time, (the Products).

THE DISCOUNT

Your discount entitles you to 30% off the Products (the Discount) purchased online on the UK Website. The Discount may apply to the Events. The Discount begins on the date we notify you that you are a Charlotte Tilbury Pro Member and lasts for twenty four (24) months from that date or until you cease to be eligible to be a member, and subject to any changes or termination to the Program by Charlotte Tilbury.

The Discount Limit

The Discount can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP). This is the post-discount value. Should you exceed this limit the Discount will no longer apply to the Products.

Re-sell

Products purchased by you using the Discount are for personal or professional use only, and those redeemed via the Promo Code are for personal use, and none of the foregoing may not be resold or exchanged under any circumstances. Any returns will take into account the discount that was applied. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke the Discount with immediate effect. We also respectfully point out the damaging effect this could have on our relationship going forward.

Shipping and Returns

Discount do not apply to any shipping costs. All other purchase terms and conditions and terms of use of the UK Website are available in full on the UK Website.

PROMOTIONAL EMAILS

A key benefit of becoming a Charlotte Tilbury Pro Member is that you get to hear about our new products, special offers, pro events and helpful tips and techniques should you wish to. We need your consent to send you these promotional emails, which you will have already provided if you opted-in to receiving marketing emails when you signed up to Charlotte Tilbury. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com

You can change your mind about receiving these promotional emails and stop them at any time by contacting us customercare@charlottetilbury.com or by using the unsubscribe function on any promotional email.

For information about how we will process the personal data you provide us, please see How Will Your Data Be Used and our Privacy Policy.

Information provided by partners by which they can be identified will be used in accordance with the Charlotte Tilbury privacy policy.

GENERAL

Charlotte Tilbury reserves the right to modify the terms of this Charlotte Tilbury Pro Program at any time without prior notice, and any substantive changes will be communicated to you via an email.

You shall not, while participating in this Program, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

The Charlotte Tilbury Pro Member program is offered at our discretion, and Charlotte Tilbury reserves the right to hold, void, suspend, cancel, or amend the Discount at any stage without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

HOW WILL YOUR DATA BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Programme in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Program.

For further details on how we process your personal data collected via the Charlotte Tilbury Pro Program in addition to the above, please see our Privacy Policy and Cookies Policy

PROMOTOR

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION • Twitch Competition where users will have the opportunity to win either 1x Charlotte Tilbury beauty product, or 1 x Limited Edition Disney100 x Charlotte Tilbury Pin by being the first to: (i) answer a skills-based question; or (ii) be the first to comment on the chat function when prompted to do so by the Promoter on its official Twitch channel: https://www.twitch.tv/charlottetilbury (“Website”)

PRIZE

• Promotor will be giving away up to 150 Prizes in total consisting of either: (i) one of the Promoter’s beauty products (up to a maximum value of £150); or (ii) one Limited Edition Disney100 x Charlotte Tilbury Pin; across the Competition Period (one Prize awarded at any one time). Shade selection shall be at the sole discretion of the Promoter. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

• The overall Competition will run from 9:00am BST on 17th July 2023 to 11:59pm GMT on 31st December 2023. • Entries made before or after these dates and times shall not be eligible. Users can enter the Competition during the various times during the Competition Period when prompted to do so by the Promoter.

HOW TO ENTER

By visiting the Promotor’s Website, users will be prompted to either: (i) answer a skills-based question; or (ii) be the first to comment on the chat function of the Website, at various times during the Competition Period. Users must then comment in the chat function of the Website with either the correct answer, or be the first to comment in general when prompted to do so by the Promoter, in order to be entered into the Competition. The entrant who correctly answers the skills-based question first, or is the first to comment when prompted to do so by the Promoter, will be eligible to win the Prize. The Promoter will make it clear on the day which entry mechanic is required to enter the Competition. Entrants must accept the terms and conditions of the Competition. You must be entering from the Participating Country as set out below. By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platform including the rules located at: https://www.twitch.tv/p/en/legal/terms-of-service/ . Previous successful entrants will not be eligible to enter where they have already won 3 x Prizes during the Competition Period.

WINNER SELECTION AND NOTIFICATION

• The Promotor will identify the user who has either: (i) correctly answered the skills-based question when prompted to do so and is the first to comment on the chat function of the Website; or (ii) commented first on the chat function of the Website when prompted to do so by the Promoter. • The winners will be announced live on the Website chat function by the Promotor during the Competition.(the “Announcement Date”) • The winners will be contacted by direct message on the Website following their successful entry into the Competition. • The Promoter will send the name and county of the winners to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

• You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • This is a is global Competition except where Canadian residents are excluded from entering the Competition if prompted to be the first to comment on the chat function of the Website, instead of being prompted to answer the skills-based question (the Participating Country”). • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.

EXCLUSIONS

The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

• The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received.. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • The Prize will be dispatched to the postal address supplied by the winning entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

DATA PROTECTION AND PUBLICITY

• By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

CONDITIONS GÉNÉRALES DU CLUB MAGIC DE CHARLOTTE

Les présentes Conditions générales (les « Conditions ») s’appliquent au concours Club Magic de Charlotte que l'Organisateur organise sur son site web, sur ses plateformes de réseaux sociaux ou autre.  Les présentes Conditions prévalent en cas de conflit ou d’incohérence avec toute autre communication, y compris les supports publicitaires ou promotionnels. En s'inscrivant, il sera considéré que tous les participants ont accepté les présentes Conditions et y sont liés.

Islestarr Holdings Limited and Charlotte Tilbury Beauty Limited together with its subsidiaries (“Charlotte Tilbury”, “we”, “us” or “our”) has launched a loyalty programme called Charlotte’s Loyalty Programme (the “Program” or “Loyalty Programme”). Customers that participate in the Program may be referred to as “Loyalty Members” or “Members”.

Your participation in Charlotte’s Loyalty Programme is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control.

Please read these Terms carefully and print a copy for your future reference. By participating in Charlotte’s Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program.

Charlotte’s Loyalty Programme is operated by Charlotte Tilbury Beauty Limited, company number 08037372, with its registered office at 8 Surrey Street, London, United Kingdom, WC2R 2ND.

Charlotte Tilbury reserves the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section below. Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted will confirm your acceptance of the changes, therefore you should review these Terms regularly to understand the terms and conditions that apply to Charlotte’s Loyalty Programme. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com.

What is Charlotte’s Loyalty Programme?

Charlotte’s Loyalty Programme is the loyalty programme launched across www.charlottetilbury.com.

Shop to access the different loyalty Levels. The more you spend, the more Rewards and Benefits you’ll unlock, including gifts, free shipping (when available) and access to Charlotte’s Member Only shop. Customers can sign up to Charlotte’s Loyalty Programme via the following link: https://www.charlottetilbury.com/uk/loyalty. When customers create an Account on www.charlottetilbury.com, customers have joined Charlotte’s Loyalty Programme. Only orders made while logged in to your account will qualify towards your loyalty status. Should you not wish to participate in Charlotte’s Loyalty Programme, you must close your account with all future orders being placed through guest checkout.

Global Restrictions to Charlotte’s Loyalty Programmme

Charlotte’s Loyalty Programme is available for customers to join via www.charlottetilbury.com globally, with the exception of the below exclusion list: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (each an “Excluded Jurisdiction”).

Guest Checkout

Loyalty Members can choose to checkout as guest at any time but will not receive any Benefits of Charlotte’s Loyalty Programme. For the avoidance of doubt, spend on www.charlottetilbury.com or in Charlotte’s Beauty Wonderlands (unless your email address is given at the point of transaction, subject to the conditions described in the “Global Restrictions to Charlotte’s Loyalty Programmme” section above) will also not be counted towards a customers loyalty status when a transaction is not linked to a customer account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

Subscriptions

To create a subscription to any product or service on www.charlottetilbury.com, customers are required to create an account which will automatically sign them up to Charlotte’s Loyalty Programme.

 When a customer creates an order via a Subscription, the value of the first delivery of the subscription purchased will be added to the customer’s loyalty status. Future purchases of items delivered via the customer’s subscription will be added to the customer’s loyalty account when the transaction has been confirmed.

If your account is removed for any reason, any subscriptions you have through our Subscription Service will be cancelled, as you must have an account on the Site to set up any Subscription Service. For full Subscription Terms and Conditions, please see here.

Gift Cards

When purchasing Gift Cards, customers who are signed into Charlotte’s Loyalty Programme will have this purchase count towards their loyalty status. Customers purchasing on www.charlottetilbury.com or in any of Charlotte’s Beauty Wonderlands using a Gift Card will not have their spend added to their loyalty status.

Charlotte’s Loyalty Programme Term Period, Program modification and termination

Once you have joined Charlotte’s Loyalty Programme, your membership tier will continue for 365 days from the date of joining (Initial Membership Period), unless you spend to reach a higher tier during your Initial Membership Period, in which case you will advance to that higher tier and your next 365 day membership period will start. However, if a higher tier is not reached during your Initial Membership Period, a new tier will be assigned reflective of your spend during your Initial Membership Period and and your next 365 day membership period will begin in this new tier. This same process will continue for each consecutive 365 day membership period, provided we decide to continue with Charlotte’s Loyalty Programme.

Subject to applicable law, we are entitled to end Charlotte’s Loyalty Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, and the features or advantages associated with each; and (d) offers.

Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change.

The Rewards and Benefits are for members of Charlotte’s Loyalty Programme during their Membership Period only, and must not be shared with or used by any third party. By using the Rewards and Benefits you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. By using the Rewards or Benefits, customers confirm their eligibility and accept the applicable Charlotte Tilbury Terms and Conditions of the promotion in question. Charlotte Tilbury may require the customer to provide proof of such eligibility. We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

How do I Join Charlotte's Loyalty Programme?

You will automatically be enrolled into Charlotte's Loyalty Programme when you create a Charlotte Tilbury account or log in to your existing account.

Your purchases made in the last 365 days prior to account creation will count towards your loyalty status if we can verify your purchases to the same email address used to create an account.

If you do not want to be enrolled into Charlotte’s Loyalty Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining Charlotte's Loyalty Programme

Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside are eligible to join Charlotte’s Loyalty Programme. PRO Members or Charlotte’s Magic Stars are not eligible to join Charlotte's Loyalty Programme.

The Program is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Program to benefit from commercial use by purchasing items for resale, are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees, PRO’s, Charlotte’s Magic Stars, contractors, and immediate family members of such employees and contractors, may not be eligible to participate in Charlotte’s Loyalty Programme.

What are the Levels within Charlotte’s Loyalty Programme?

“Levels” indicate where you are within Charlotte’s Loyalty Programme. Make eligible spends to move through the Levels to unlock Rewards and Benefits. Charlotte Tilbury reserves the right to change the spend thresholds, Levels, Rewards or Benefits at any time, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section above.

LOYALTY LEVEL 1

Darling, spend £100/$150/€150/$200AUD/$200CA within the Membership Period to unlock the magic of Level 1!

MAGIC REWARDS

- 2 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

LOYALTY LEVEL 2

Darling, spend £300/$400/€400/AUD$600/CA$600 within the Membership Period to unlock the magic of Level 2!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 3

Darling, spend £500/$700/€600/AUD$900/CA$900 within the Membership Period to unlock the magic of Level 3!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 4

Darling, spend £1500/$2000/€2000/AUD$3000/CA$3000 within the Membership Period to unlock the magic of Level 4!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £20/$30/ €25/$30AUD/$30CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS DELIVERY ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

- YOUR OWN BEAUTY EXPERT, TRAINED BY ME!

LOYALTY LEVEL: VAULT

Darling, spend £5000/$7000/€6000/AUD$9000/CA$9000 within the Membership Period to unlock SUPERSTAR ACCESS!

MAGIC REWARDS AND BENEFITS

- EXCLUSIVE GIFTS, CHOSEN JUST FOR YOU!

Do all my purchases count towards Charlotte’s Loyalty Programme?

All Valid Orders, excluding those made with Gift Cards, help you move through Levels to unlock Rewards and Benefits - the total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your loyalty Level.

You must be logged into a valid Charlotte Tilbury account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

If you shop across multiple territories, you will activate multiple loyalty accounts and Charlotte Tilbury is unable to consolidate. For example: if a customer shops on www.charlottetilbury.com and then on www.charlottetilbury.nl, they will activate two loyalty accounts which can not be consolidated.

For the purpose of the Program a “Valid Order” shall mean that you have placed an online order for products via www.charlottetilbury.com, but excluding any such order that is: (a) subsequently returned; (b) for purchase of or include an e-gift card; e-gift Virtual Consultation or Virtual Consultation.

Do my loyalty Levels expire?

When you enter a specific loyalty Levels, you will have 365 days to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 365 days and not moved into the next Level, you will move to the Level reflective of your last 365 days spend history. If you do shop to the value of the next Level's spend threshold, congratulations! Your Account section of www.charlottetilbury.com will be updated and you will receive a welcome email. Your spend history will be reviewed again 365 days after joining your new Level.

What are Rewards?

Your “Rewards” are code based offers and each Reward can only be used once within a 365 day period, within your loyalty Level. Once redeemed, your Reward will no longer be visible within your loyalty account. Rewards can be added to your basket and redeemed at checkout when your basket reaches the individual Reward qualifiers. Only one promotional code per basket. Multiple auto-applied Benefits can however still be added to a customer’s transaction, with one Reward.

Rewards

1. During your period of membership, you will be able to access Charlotte’s Loyalty Programme offers and promotions that aren’t offered to non-members.
2. You will need to use your Charlotte Tilbury login details to access Charlotte’s Loyalty Programme.
3. Once logged in, your available Rewards, and details of how to redeem, along with specific terms and conditions related to these will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account
4. Rewards may include, but are not limited to % off promotions, gift-with-purchase, early access to a product or content, invitation to an event, prize draws and exclusive member only products or services.
5. Stock behind Rewards will be on rotation and Charlotte Tilbury cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.
6. Unless specified, Rewards can only be accessed/redeemed on www.CharlotteTilbury.com.
7. Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.
8. For the purpose of the Program a “Qualifying Amount” shall mean the basket value on a single order, after any discount is applied and exclusive of shipping and applicable tax. Customers must spend the Qualifying Amount as detailed in the Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem the chosen Reward.
9. The Reward is as detailed in the promotional advertising.
10. There is no cash alternative for the Reward.
11. Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.
12. The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.
13. In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Reward.
14. The Qualifying Amount is the amount after any discounts have been applied.
15. From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.
16. The participant shall not, while using the Reward, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
17. Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.
18. Will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.
19. Rewards may only be used once;
20. Rewards cannot be used in conjunction with other discounts or offers.
21. Rewards can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. for example, a customer cannot use a Level 2 reward in the future when they are in Level 3.
22. Rewards must not be shared with anyone else.

What are Benefits?

“Benefits” are additional rewards which are available on certain purchases made within the Program, depending on your Level, as below. Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.

*The Benefits of Free Standard Shipping and Free Express Shipping are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Once logged in, your available Benefits, and details of how to redeem, along with specific terms and conditions related to it will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account

Unless specified, Benefits can only be accessed/redeemed on www.CharlotteTilbury.com.

Free Standard Shipping and Free Express Shipping are not available to customers shopping in Australia or purchasing items for delivery to Australia. In regions where Free Standard Shipping and Free Express Shipping are available, these Benefits are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Benefits are subject to availability. We reserve the right to make substitutions, change Benefits or switch off Benefits at our sole discretion.

Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.

Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Benefits can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. For example, a customer cannot use a Level 2 Benefit in the future when they are in Level 3.

From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Benefits will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Benefits shall cease to be valid.

How do I earn Rewards and Benefits?

By shopping on www.charlottetilbury.com, and in Charlotte's Beauty Wonderlands (in a country in which you’re also enrolled in Charlotte’s Loyalty Programme), country exclusions include: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea.

Your qualifying purchases will help you move through Levels - the more you spend, the more Benefits and Rewards you will unlock! If Charlotte Tilbury is unable to fulfil an order, or ship an order to you, your purchase will be refunded and your order will not contribute towards your loyalty Level.

How do I redeem my Rewards and Benefits?

You will be able to redeem your Rewards and Benefits online at www.charlottetilbury.com, exclusions apply. To access your Rewards and Benefits, simply login to your Charlotte Tilbury account and visit the loyalty section within My Account.

What happens to my Rewards and Benefits when I move up or down a Level?

Rewards and Benefits do not transfer when you move through loyalty Levels and these cannot be retrospectively added to your loyalty account. When you enter a new loyalty Level, your Rewards and Benefits will automatically refresh and be added to your new loyalty Level.

Free Standard Shipping

Members of Charlotte’s Loyalty Programme in Levels 1 and above will be entitled to free standard shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free standard shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free standard shipping promotion will not be eligible for gift-wrapping.

Free Standard Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Standard Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Standard Shipping and this benefit will terminate with immediate effect.

Free Engraving

Free Engraving is available to all members of Charlotte’s Loyalty Programme in Levels 1 and above and on eligible products. To access this Benefit, customers must create and add a personalised engravable product to their basket via the below link and the value of the engraving service only will automatically be deducted at checkout.

https://www.charlottetilbury.com/products/gifts/personalised

Charlotte Tilbury reserves the right to withdraw this benefit at any time and may not be available to customers in all markets.

Early Access to NEW! Product Launches

Members of Charlotte’s Loyalty Programme in Levels 1 and above will receive early access to some of Charlotte’s newest product launches. To access new product launches first, customers must either visit their Rewards section within their loyalty account or click through via email newsletter. Early access to new product launches does not guarantee availability and is only available whilst stocks last.

Complimentary Virtual Services

As a Level 2 and above member of Charlotte’s Loyalty Programme, customers will be entitled to book and attend 30 minute or 45 minute Virtual Consultations (subject to availability) free of charge, during the Membership Period. These will be classed as “Free of Charge Appointments” as per the Virtual Consultation Terms and Conditions, and customers promotional codes cannot be applied.

The Virtual Consultation must be booked and attended by the Charlotte’s Loyalty Programme Member only, and cannot be booked or attended by anyone other than the account holder.

Virtual Consultations must be booked via the customer’s account here and the customer must be logged in to redeem. By booking and/or attending a Virtual Consultation, the customer is agreeing to the Virtual Consultations Terms and Conditions which can be found at https://www.charlottetilbury.com/uk/help/terms-and-conditions

Dedicate Virtual Services PRO Artist

As a Level 2 or above member of Charlotte’s Loyalty Programme, customers will be communicated with via email to let them know who their Dedicated PRO Artist is, who will host 1 on 1 virtual consultations with. The customers Dedicated PRO Artist will be assigned to them and available each time they book a virtual consultation via the Charlotte’s Loyalty Programme Virtual Services Microsite https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury .

This benefit is only offered in English and PROs may be reassigned as and when there are changes within the artistry team. Full Virtual Services T&C’s at https://www.charlottetilbury.com/uk/help/terms-and-conditions

Free Express Shipping

As a Level 3, Level 4, or Vault customer, customers will be entitled to free express shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free express standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free express shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free express shipping promotion will not be eligible for gift-wrapping.

Free Express Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Express Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Express Shipping and this benefit will terminate with immediate effect.

Vault Level

Loyalty Members who are in the top Level of Charlotte’s Loyalty Programme have access to the Vault. This Level receives all the Rewards and Benefits as seen in Level 4, plus additional bespoke offers and Rewards sent directly via email and other communication channels as determined by Promoter.

For Vault customers to receive these additional Benefits beyond the Level 4 Rewards and Benefits, customers must be signed up to newsletter to be contacted via email or other channels.

At Charlotte Tilbury’s discretion, if a customer reaches the Vault Level through means which violate these Terms (including but not limited to making purchases not for personal use or for resale), Charlotte Tilbury reserves the right to not communicate to customers in the Vault and instead continue to receive the Benefits of Level 4 only.

1. Only Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside and who receive an email invitation directly from Charlotte Tilbury are eligible to receive Charlotte’s Loyalty Programme Vault Rewards and Benefits. The Program is intended for personal use only and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees and contractors and immediate family members of such employees and contractors, may not be eligible to participate in the Program.
2. Participation in the Vault is solely at Charlotte Tilbury’s discretion.
3. In the event that Charlotte Tilbury invites you to participate in the Vault you may be contacted via email and given specific instructions on what else you need to do in order to access these additional Rewards and Benefits.
4. Vault Rewards and Benefits may be revoked at any time and Charlotte Tilbury reserves this right.

Website team to link subscription T&Cs

¿Qué son las Monedas de fidelización?

Recompensa de las monedas de fidelización

Descripción Recompensa de las monedas de fidelización de envío exprés gratuito y único Los miembros del programa de fidelización de Charlotte que se encuentren en el nivel de fidelización básico, nivel 1 o nivel 2 podrán convertir su saldo de monedas de fidelización en una recompensa de las monedas de fidelización de envío exprés gratuito y único. Esta recompensa no está disponible para los clientes que canjeen sus monedas de fidelización en Australia, ni para los que hagan pedidos que se envíen a Australia.

No hay ningún gasto mínimo asociado al envío exprés gratuito y único, es decir, una compra de cualquier valor puede tener la recompensa de monedas de fidelización de envío exprés gratuito único si se realiza la compra correctamente, siempre que no se utilicen otras recompensas o códigos promocionales en la misma compra. Charlotte Tilbury se reserva el derecho a eliminar la recompensa de las monedas de fidelización del envío exprés gratuito y único sin previo aviso.

Si estás canjeando una recompensa de las monedas de fidelización de envío exprés gratuito y único y el total de tu bolsa cumple los requisitos para el envío exprés gratuito, debes eliminar la recompensa de las monedas de fidelización de tu bolsa si quieres utilizar esta recompensa de las monedas de fidelización en una compra futura diferente.

Esta recompensa de las monedas de fidelización se obtiene mediante un código y es de un solo uso. No se podrán añadir otras promociones con códigos al finalizar la compra. Caja de regalo gratuita: se ofrecerá una caja de regalo gratuita como recompensa de las monedas de fidelización a los clientes de todos los niveles de fidelización del programa de fidelización de Charlotte. El valor PVP de la caja de regalo se deducirá automáticamente al finalizar la compra.

Charlotte Tilbury se reserva el derecho a retirar esta recompensa de las monedas de fidelización en cualquier momento y puede que no esté disponible para los clientes en todos los mercados en todo momento.

Esta recompensa de las monedas de fidelización se obtiene mediante un código y es de un solo uso. No se podrán añadir otras promociones con códigos al finalizar la compra. 10 £/20 $/15 €/20 AUD/20 CAD de descuento como recompensa de las monedas de fidelización Los miembros del programa de fidelización de Charlotte que se encuentren en el nivel de fidelización básico, nivel 1 o nivel 2 podrán convertir su saldo de monedas de fidelización en 10 £/20 $/15 €/20 AUD$/20 CAD$ de descuento como recompensa de las monedas de fidelización si disponen de suficientes monedas de fidelización en su saldo de monedas de fidelización. Una vez que las monedas de fidelización se hayan convertido en una recompensa de las monedas de fidelización, la recompensa de las monedas de fidelización estará disponible en tu cartera de recompensas, para que la utilices en tu próxima compra cuando gastes 75 £/100 $/90 EUR/125 AUD$/125 CAD$.

Solo un código promocional por transacción. No obstante, las ventajas del programa de fidelización de Charlotte pueden seguir sumándose a la transacción de un cliente, con una recompensa de las monedas de fidelización. Por ejemplo, como miembro del programa de fidelización de Charlotte en el nivel 3 en el Reino Unido, tendrás el envío exprés gratuito automáticamente en el momento de la compra. Como esta ventaja de fidelización no necesita un código promocional para aplicarse en el momento de la compra, las recompensas de las monedas de fidelización pueden añadirse si se cumplen los términos de la recompensa en sí. Recompensas de productos con monedas de fidelización Los clientes del programa de fidelización de Charlotte dispondrán de tres recompensas en forma de productos con las monedas de fidelización. Las recompensas de productos con monedas de fidelización son regalos con las compras que están disponibles y que puedes añadir a la bolsa una vez que los conviertas a partir de tu saldo de monedas de fidelización en una recompensa de monedas de fidelización en tu cartera de recompensas. Para canjear la recompensa de producto de las monedas de fidelización en el momento de la compra, los clientes deben comprar en un plazo de 60 días desde la conversión de sus monedas de fidelización en una recompensa de producto de las monedas de fidelización, y alcanzar el umbral de gasto mínimo definido en la propia recompensa dentro de la cartera de recompensas.

Una vez canjeada, tu recompensa de producto de las monedas de fidelización dejará de estar visible en tu cuenta de fidelización. Solo se admite un código promocional por bolsa. Sin embargo, se pueden añadir múltiples ventajas de fidelización autoaplicadas a cada transacción, con una recompensa de las monedas de fidelización.

Cómo canjear tus monedas de fidelización

Para utilizar tus monedas de fidelización, debes transferirlas a la cartera de recompensas siguiendo estas instrucciones:

1. Crea una cuenta en CharlotteTilbury.com o en la app de Charlotte Tilbury
2. Visita tu cuenta de fidelización aquí https://www.charlottetilbury.com/es/account?tab=loyalty
3. Cuando estés en la pestaña "Tienda de monedas" dentro de tu cuenta de fidelización, verás tu saldo de monedas de fidelización: si tienes suficientes monedas de fidelización disponibles para transferirlas a una recompensa de las monedas de fidelización, verás las recompensas de las monedas de fidelización que tengas disponibles y un botón visible de "Añadir a recompensas".
4. Una vez que hayas seleccionado "Canjear recompensa", aparecerá una ventana emergente para "Confirmar tu recompensa". Una vez confirmada, esta acción no puede deshacerse y tu recompensa de monedas de fidelización estará disponible en tu cartera de recompensas, y las monedas de fidelización se deducirán de tu saldo de monedas de fidelización.
5. Para canjear tu recompensa de monedas de fidelización, debes visitar tu cartera de recompensas y hacer clic en "Canjear recompensa" en un plazo de 60 días desde la conversión de tus monedas de fidelización en una recompensa de monedas de fidelización. La cuenta atrás de la fecha de caducidad se mostrará en formato día / mes / año en todos los mercados
6. La fecha de caducidad de cada recompensa de las monedas de fidelización una vez que se haya transferido a tu cartera de recompensas estará disponible en tu cartera de recompensas.
7. Tu saldo restante de monedas de fidelización se actualizará y podrás verlo en "Actividad de monedas" en tu cuenta, dentro de la pestaña "Fidelización".

Las recompensas de las monedas de fidelización se pueden añadir a las compras realizadas en CharlotteTilbury.com o en la app de Charlotte Tilbury. Para completar correctamente tu recompensa de las monedas de fidelización, si hay un umbral de gasto como parte de los términos de la recompensa, este deberá alcanzarse.

Las recompensas de las monedas de fidelización no se pueden combinar con ningún otro código promocional. Solo se puede utilizar un código promocional a la vez en CharlotteTilbury.com y en la aplicación de Charlotte Tilbury.

Solo se puede añadir a la bolsa una recompensa de las monedas de fidelización cada vez.

¿Caducarán mis monedas de fidelización?

Sí, tus monedas de fidelización caducarán a los 300 días de la fecha en que las ganaste. Si no transfieres tus monedas de fidelización a la cartera de recompensas en un plazo de 300 días desde su obtención, tus monedas de fidelización dejarán de estar disponibles y caducarán. Una vez que tu saldo de monedas de fidelización se haya transferido a la cartera de recompensas y se haya convertido en una recompensa en monedas de fidelización, esta estará disponible para añadirla a tu próxima compra en un plazo de 60 días. Las monedas de fidelización se pueden añadir a futuras compras en CharlotteTilbury.es y en la aplicación de Charlotte Tilbury.

Las monedas de fidelización y las recompensas de las monedas de fidelización también caducarán en caso de que: 1) se ponga fin a tu participación en el programa (ya sea voluntariamente por tu parte o por la nuestra debido al incumplimiento por tu parte de estas Condiciones); o 2) Charlotte Tilbury ponga fin al programa.

¿Qué pasa si devuelvo mi pedido?

Si devuelves un pedido, no se te reembolsará el valor de las monedas de fidelización gastadas. En caso de que se añada una recompensa de producto de las monedas de fidelización a tu transacción, Charlotte Tilbury se reserva el derecho a exigir que la recompensa se devuelva con el pedido devuelto.

¿Qué pasa si tengo cuentas en varios mercados?

Por ejemplo, si tienes una cuenta en CharlotteTilbury.com tanto en el Reino Unido como en EE. UU., las monedas de fidelización solo se añadirán a la cuenta en la que se hayan obtenido y no se podrán transferir entre cuentas.

¿Qué pasa con mis niveles de fidelización? Ganar y canjear monedas de fidelización no tiene ningún impacto en tus niveles de fidelización (excepto cuando las recompensas de las monedas de fidelización estén duplicadas en la cartera de recompensas debido a que ya se ofrecen como parte de las recompensas de nivel del programa de fidelización de Charlotte, la recompensa de las monedas de fidelización duplicada no estará disponible como parte de tu conjunto de recompensas de las monedas de fidelización ni se ofrecerán alternativas) dentro del programa de fidelización de Charlotte o de sus ofertas, recompensas y ventajas asociadas. Seguirás teniendo ofertas, recompensas y ventajas vinculadas a tu nivel de fidelización, y tus recompensas de las monedas de fidelización se atribuirán únicamente a tu saldo de monedas de fidelización.

OFERTAS PARA TODOS LOS PARTICIPANTES Regalo de cumpleaños con la compra de Charlotte Los miembros del programa de fidelización podrán añadir su fecha de nacimiento a su cuenta online. Si el cliente lo hace 2 semanas antes de su cumpleaños, recibirá un mensaje en la dirección de correo electrónico conectada a su cuenta de fidelización para ofrecerle un regalo de cumpleaños con su compra. El regalo de cumpleaños con su compra se ofrecerá anualmente y se podrá canjear en www.charlottetilbury.com únicamente durante las 2 semanas anteriores al cumpleaños del cliente, y las 2 semanas siguientes. Pasado este tiempo, el regalo de cumpleaños con la compra dejará de ser válido. Necesitarás usar tus datos de acceso a Charlotte Tilbury para canjear tu regalo de cumpleaños con la compra. A menos que se especifique lo contrario, solamente se podrá acceder al regalo de cumpleaños con la compra y canjearlo en www.CharlotteTilbury.com. Tu regalo de cumpleaños con la compra no puede canjearse por su valor en efectivo, no puede ser vendido/transferido ni se puede devolver para su reembolso. Los clientes deben gastar una cantidad establecida de al menos 25 £/45 USD$/30 €/45 AUD/45 CAD para usar su regalo de cumpleaños con la compra. El regalo de cumpleaños con la compra no incluye los gastos de envío. No hay alternativa en metálico para el regalo de cumpleaños con la compra y nos reservamos el derecho a sustituirlo por una alternativa. El regalo de cumpleaños con la compra no se puede cambiar. Por ejemplo, en caso de que se seleccione el tono equivocado. Si se devuelve algún producto comprado en el marco de una transacción establecida y, por tanto, esta queda por debajo de la cantidad establecida, se reembolsará al cliente el importe correspondiente deduciendo el valor del regalo de cumpleaños con la compra. La cantidad establecida es el importe después de aplicar cualquier descuento. Tu regalo de cumpleaños con la compra se aplicará a todos los productos que se venden en www.charlottetilbury.com, excepto:

• Productos nuevos o de edición limitada, tarjetas regalo para comprar online, kits, consultas virtuales, productos ya rebajados y gastos de envío, así como productos que se indiquen ocasionalmente.

El regalo de cumpleaños con la compra no se puede utilizar junto con otros descuentos ni ofertas. El regalo de cumpleaños con la compra solo está disponible para los miembros del programa de fidelización de nivel 1 y superiores. Solo puedes utilizar tu regalo de cumpleaños con la compra una vez al año. Tienda exclusiva de fidelización Todos los miembros del programa de fidelización de Charlotte podrán comprar en la tienda exclusiva de Charlotte. Para acceder a esta ventaja, los clientes deben estar conectados a su cuenta de fidelización. Test de secretos de belleza de Charlotte Todos los miembros del programa de fidelización de Charlotte podrán hacer el "test de secretos de belleza de Charlotte". Se pedirá a los clientes que completen una serie de preguntas sobre Charlotte Tilbury para poder acceder a una recompensa del test adicional. El test de secretos de belleza de Charlotte solo puede hacerse una vez y será necesaria una compra de un importe que esté en un umbral determinado para canjear la recompensa del test.
Necesitarás usar tus datos de acceso a Charlotte Tilbury para canjear tu recompensa del test. Solo te informaremos sobre tu recompensa del test por correo electrónico. A menos que se especifique lo contrario, solamente se podrá acceder a la recompensa del test y canjearla en www.CharlotteTilbury.com. La recompensa del test no puede canjearse por su valor en efectivo, no puede ser vendida/transferida ni se puede devolver para su reembolso. Los clientes deben gastar la cantidad establecida según se detalla en la promoción de la recompensa del test en cualquier producto de Charlotte Tilbury en el sitio web correspondiente para canjear la recompensa del test en cuestión. La recompensa del test es la que se indica en la publicidad de la promoción. La recompensa del test no incluye los gastos de envío. No hay alternativa en efectivo para la recompensa, por lo que el promotor se reserva el derecho de sustituir dicha recompensa por otra. La recompensa no puede devolverse. Por ejemplo, la recompensa no puede cambiarse por otra en caso de haber seleccionado el tono equivocado. Las recompensas del test no se puede utilizar junto con otros descuentos ni ofertas. Solo puedes usar tu recompensa del test una vez. Clases magistrales exclusivas de fidelización Como miembro del programa de fidelización de Charlotte, los miembros de todos los niveles de fidelización podrán apuntarse a las clases magistrales exclusivas del programa de fidelización. Para asistir a una clase magistral de fidelización, los miembros del programa tendrán que reservar una plaza en la clase magistral de fidelización de forma gratuita a través del área de la cuenta de fidelización. Las entradas se limitarán a una plaza por cliente y por reserva. Las entradas para cada evento de clases magistrales de fidelización son limitadas y las plazas se distribuirán por orden cronológico. El hecho de formar parte del programa de fidelización de Charlotte no garantiza una plaza en la clase magistral elegida. Ocasionalmente, puede haber clases magistrales de fidelización disponibles únicamente para determinados niveles, y los clientes de los niveles indicados recibirán una notificación acerca del evento que se va a celebrar. (Términos y condiciones completos de las clases magistrales)[/help/terms-and-conditions] Programa de igualación de precios Si eres miembro del programa de fidelización de Charlotte Tilbury y encuentras un artículo de Charlotte Tilbury a un precio más bajo en uno de los sitios web de nuestros socios verificados, igualaremos ese precio en el momento de la compra en www.charlottetilbury.com en un plazo de 14 días desde que el precio más bajo esté vigente. Para que los miembros del programa de fidelización de Charlotte Tilbury puedan acceder al precio más bajo, igualado en www.charlottetilbury.com, se abonará manualmente en su cuenta la diferencia de precio entre los productos. Nuestra capacidad para ofrecer una igualación de precios se basa en las siguientes exclusiones: • El artículo debe ser idéntico en tono y tamaño y no debe formar parte de un juego, un paquete o cualquier otro tipo de oferta de descuento, incluidos los descuentos de 3 por 2 y las ofertas del tipo "compra uno y llévate otro gratis". • El artículo de Charlotte Tilbury debe estar en stock en el sitio asociado verificado, y disponible en www.charlottetilbury.com en el momento de la solicitud. • El minorista debe haber ofrecido el precio inferior durante un período mínimo de 24 horas y se debe proporcionar una prueba de la vigencia de la oferta al equipo de atención al cliente de Charlotte Tilbury en un plazo de 14 días desde que se encontrara el precio, para que se verifique y se haga una bonificación en la cuenta del miembro del programa de fidelización de Charlotte Tilbury. • Los clientes estarán limitados a una igualación de precios por trimestre y los descuentos ofrecidos no serán superiores al -40 % del precio original ofrecido en www.charlottetilbury.com. • No podemos igualar los descuentos a nivel de pedido, las promociones de tarjetas regalo o las ofertas de envío. • No podemos igualar los precios de los artículos de terceros no autorizados ni de los minoristas no oficiales. • Los ajustes de precios no se aplican a los artículos ofrecidos a precios promocionales, precios de liquidación o de saldo, u otros precios especiales o con descuento en los sitios web de los socios. • No procesamos las solicitudes automatizadas de igualación o ajuste de precios generadas por servicios de terceros, incluyendo, sin limitaciones, las ofertas de socios afiliados. • Solo haremos un ajuste de precio por artículo. • No se ofrecerá la igualación de precios para los artículos que se encuentren a un precio inferior en las tiendas físicas. • El precio más bajo solo se igualará cuando el artículo en cuestión se encuentre en el mismo país que el lugar de envío y no se aplicará en función de las conversiones de moneda. • No se ofrecerá la igualación de precios durante el período del Black Friday, definido como las ofertas que se encuentran entre el 1 de noviembre y el 7 de diciembre. • Charlotte Tilbury tiene derecho a rechazar cualquier reclamación de igualación de precios de acuerdo con las exclusiones de estos Términos. Por otra parte, si un miembro del programa de fidelización de Charlotte Tilbury adquiere un artículo en www.charlottetilbury.com y posteriormente se reduce su precio en un plazo de 14 días desde la compra en www.charlottetilbury.com, el cliente tendrá derecho a solicitar una bonificación en su cuenta por la diferencia de valor. Nuestra capacidad para ofrecer una igualación de precios www.charlottetlbury.com se basa en las siguientes exclusiones: • El artículo debe ser idéntico en tono y tamaño y no debe formar parte de un juego, un paquete o cualquier otro tipo de oferta de descuento, incluidos los descuentos de 3 por 2 y las ofertas del tipo "compra uno y llévate otro gratis". • La prueba de que un producto de Charlotte Tilbury está rebajado en www.charlottetilbury.com debe proporcionarse al equipo de atención al cliente de Charlotte Tilbury en un plazo de 14 días a partir de la compra del producto, para que se verifique y se haga una bonificación en la cuenta del miembro del programa de fidelización de Charlotte Tilbury. • Los clientes estarán limitados a una igualación de precios por trimestre y los descuentos ofrecidos no serán superiores al -40 % del precio original ofrecido en www.charlottetilbury.com. • No podemos igualar los descuentos a nivel de pedido, las promociones de tarjetas regalo o las ofertas de envío. • La igualación de precios no se aplica a los artículos incluidos en las promociones de rebajas limitadas, descuentos adicionales, rebajas de aniversario, ofertas diarias y ofertas diarias de belleza en www.charlottetilbury.com. • No procesamos las solicitudes automatizadas de igualación o ajuste de precios generadas por servicios de terceros, incluyendo, sin limitaciones, las ofertas de socios afiliados. • Solo haremos un ajuste de precio por artículo. • No se ofrecerá la igualación de precios en los artículos que se encuentren a un precio inferior en las boutiques de Charlotte Tilbury o en las compras realizadas en las tiendas minoristas asociadas autorizadas o en línea. • No podemos igualar los precios de los artículos de terceros ni de los minoristas no oficiales. • El precio más bajo solo se igualará cuando el artículo en cuestión se encuentre en el mismo territorio que el lugar de envío y no se aplicará en función de las conversiones de moneda. • No se ofrecerá la igualación de precios durante el período del Black Friday, definido como las ofertas que se encuentran entre el 1 de noviembre y el 7 de diciembre. • Charlotte Tilbury tiene derecho a rechazar cualquier reclamación de igualación de precios de acuerdo con las exclusiones de estos Términos.

PROTECCIÓN DE DATOS

Protección de datos La información personal recopilada, utilizada y almacenada en la administración del programa se describe en nuestra Política de privacidad. Al crear una cuenta y participar en el programa, confirmas que has leído y comprendido la descripción de nuestra recopilación, uso y divulgación de tu información personal, tal y como se establece en nuestra Política de privacidad

Términos y condiciones generales del programa:

1. Cada persona solo podrá tener una cuenta en el programa de fidelización de Charlotte en cada región online. Nos reservamos el derecho a llevar a cabo todas las comprobaciones necesarias para verificar la validez de tu participación en el programa de fidelización de Charlotte. Si descubrimos que la misma persona está inscrita en el programa de fidelización de Charlotte más de una vez en una misma región (incluso bajo nombres o direcciones diferentes), sus datos y ventajas solo se contabilizarán una vez y se desactivarán las cuentas restantes.
2. El programa de fidelización de Charlotte se ofrece a nuestra entera discreción. Conforme a la legislación aplicable y a los presentes Términos, nos reservamos el derecho a cancelar o modificar el programa de fidelización de Charlotte en cualquier momento. En la medida de lo posible o cuando lo exija la legislación aplicable, te informaremos de cualquier modificación significativa relativa a estos Términos, pero te animamos a que vuelvas y los revises de vez en cuando. En la medida en que lo permita la legislación aplicable, si continúas interactuando con el programa de fidelización de Charlotte, se considerará que has aceptado cualquier modificación.
3. El programa de fidelización de Charlotte es solo para uso personal del titular de la cuenta.
4. El programa de fidelización de Charlotte no está dirigido ni abierto a los clientes que se dediquen a la reventa.
5. No está permitida la reventa de los productos y las muestras que recibas como recompensa.
6. Nos reservamos el derecho a suspender o cancelar tu participación en el programa de fidelización de Charlotte si, a nuestra entera discreción, consideramos que has violado estos Términos, facilitado información falsa o engañosa o actuado de manera inapropiada o de forma abusiva, difamatoria, delictiva u ofensiva hacia cualquier otro miembro o hacia nuestro personal. Si lo hacemos, cualquier recompensa, ventaja u otra oferta a la que puedas haber tenido derecho por participar en el programa quedará anulada. Para los usuarios que no sean consumidores residentes en la provincia de Quebec, Canadá: estos Términos se rigen por la legislación de España. En caso de cualquier materia o disputa derivada de estos Términos o relacionada con ellos, tanto tú como nosotros nos someteremos a la jurisdicción exclusiva de los tribunales de España. Para usuarios consumidores residentes en la provincia de Quebec: estos Términos se rigen por la legislación de Quebec. En caso de cualquier asunto o disputa que surja de o en relación con estos Términos, tú y nosotros nos someteremos a la jurisdicción exclusiva de los tribunales de Quebec.

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO UNLOCK YOUR PERFECT LIP LOOK!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

These are the Terms and Conditions (the “Terms”) which apply to “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

These are the Terms and Conditions (the “Terms”) which apply to “DISCOVER THE BEAUTY ICONS INSIDE CHARLOTTE’S NEW! BEAUTY CHEST OF LOVE!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

These are the Terms and Conditions (the “Terms”) which apply to Exagger-Eyes Competition 2024 which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN CHARLOTTE’S MAGIC BEAUTY STARS (THE “PROGRAM”), YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE PROGRAM.

ENTRY ONTO THE PROGRAM 

You must be 18+ and have a minimum of 1,000 social media followers across preferred social channels (including but not limited to Instagram, TikTok, and Twitch), to be considered for inclusion in the Program.

You may be invited to participate in our Program, or you can apply at your own discretion. If you are invited, to participate, you will need to sign-up and create an account with our third-party provider, Duel Limited. Please follow the sign-up instructions, received upon clicking on the ‘Call to Action’ at the bottom of this page: https://www.charlottetilbury.com/uk/content/charlottes-magic-makeup-stars

Upon joining Charlotte’s Magic Beauty Stars Program (the “Program”), you will be guided on creating a PayPal account, unless you have an existing account already. We will notify you as to your applicable commission earnings via a Paypal link that expires 30 days post send on each occasion. 

HOW TO EARN COMMISSION

Upon successful approval and completion of your application to the Program, you will be given:

• a unique promotional code, offering an introductory 15% discount to your clients and social media followers (“Clients and Social Media Followers”) who are not already Charlotte Tilbury Beauty customers or account holders, and who are making their first order on the Charlotte Tilbury Beauty website or app (“Promo Code”); and

• a unique affiliate link to display on your content directing to the Charlotte Tilbury Beauty website or app (“Affiliate Link”). The Affiliate Link can be used across multiple purchases made by your Clients and Social Media Followers.

(The Promo Code and Affiliate Link shall be collectively referred to as “The Promo Code or Link”)

The Promo Code or Link may only be shared with your Clients and Social Media Followers. The Promo Code or Link must not to be shared via any voucher code websites, nor sold or exchanged for monetary or other value. Charlotte Tilbury Beauty reserves the right to rescind this offer at any time if we deem the Promo Code or Link is misused, or if we discontinue, limit, or change the terms of the Program.

Commission will only be paid where your Promo Code or Link was used by your Clients and Social Media Followers. 

Any sales made by Clients and Social Media Followers using your Promo Code or Link via any voucher code or discount websites will not form part of this commission scheme and you will not receive commission on such sales. Commission will only be paid on transactions made on the Charlotte Tilbury Beauty website or app by your Clients and Socia Media Followers, and where the you have uniquely created content directing to the Charlotte Tilbury Beauty website or app.

When communicating the Promo Code or Link to your Clients and Social Media Followers on any social media platform, you must prominently mark the post with #AD.

In order for your Clients or Social Media Followers to redeem a Promo Code or Link, that person must:

• make a purchase on the Charlotte Tilbury Beauty website or app for any product excluding: (i) product bundles and kits where a saving has already been applied; (ii) already discounted products; (iii) gift wrap or virtual consultations; or (iv) in conjunction with other promotional codes; and

• redeem the Promo Code or Link before the expiry date stated.

HOW YOUR DATA WILL BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a member of the Program and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to the Program is necessary to allow us to assess whether you are eligible to become a member of the Program.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a member of the Program and in order to complete your registration and to administer the Program in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application has been successful and, where necessary, to provide you with further information about the Program.

For further details on how we process your personal data collected via the Program in addition to the above, please see our Privacy Policy and Cookies Policy.

GENERAL

You shall not, while participating in this Program, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

Charlotte Tilbury Beauty Limited reserves the right to cancel or amend these terms at any time without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.