promotion & competition terms and conditions

1. Introduction

These terms and conditions (the Terms) apply to Free Gift with purchase Promotions available from time to time on http://www.charlottetilbury.com(the Website)

2. The Promoter

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (Promoter).

3. The Promotion

Spend the Qualifying Amount as detailed in the promotion on any Charlotte Tilbury products and merchandise (Products) on the relevant Website and receive the free gifts with your purchase (the Promotion).

**Please note that purchasing e-gift cards and consultations does not count as purchase of Products and will therefore not contribute towards the Qualifying Amount required to receive the Gift. Subscription purchases are also excluded.**

4. The Gift

4.1. The gift is as detailed in the promotional advertising.

4.2. The Gift is exclusive of delivery costs.

4.3. The Gift is subject to availability. There is no cash alternative for the Gift and the Promoter reserves the right to substitute the Gift with a gift of equal or greater value.

4.4 The Gift cannot be exchanged. For example, the Gift cannot be exchanged in the event the wrong shade is selected for the free Gift.

4.5 In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Gift.

4.6. The Promoter is not responsible for any additional costs and/or expenses in relation to the Gift including (without limitation) travel costs, other than any specifically listed as part of the Gift above and for the specified periods of time (where applicable).

4.7 The Qualifying Amount is the amount after any discounts have been applied.

4.8. The participant shall not, while using the Gift, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

5. How do I participate in the Promotion?

5.1. To participate in the Promotion, participants must place an order on the Website during the timeframes set out in the promotional advertising (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

5.2. Participants who make purchases outside the Promotion Period will not receive the Gift with their purchase.

5.3. As long as the participants purchase one or more of the Products and spend over the relevant Qualifying Amount, they do not need to order any other product on the Website in order to receive the Gift. However, certain delivery charges may apply in addition to the Products.

5.4. Participants may participate in the Promotion multiple times within the Promotion Period provided they purchase, on each occasion, Products at total value equal to or over the Qualifying Amount on one of the Websites.

5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

5.6. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

5.7. The Promoter accepts no responsibility for the ordered products and the Gift being lost or delayed in the post.

5.8. For help with participating in the Promotion, please visit our Customer Care Help Centre here, where you can find full details of our promotions.

6. Eligibility

6.1. The promotion is only available to customers purchasing from the United Kingdom, United States, Canada, Australia, EU (including France, Germany, Italy, Netherlands and Spain)and Hong Kong pages of the www.charlottetilbury.com website.

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(c) members of the immediate families or households of (a) and (b) above; or

(d) anyone who is purchasing the Product(s) at a discount, other than members of Charlotte Tilbury Pro.

6.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

7. Limitation of Liability

7.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

7.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

8. Data Protection and Publicity

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

9. General

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.3. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Charlotte Tilbury Beauty Ltd. (together with Islestarr (defined below), “Charlotte Tilbury”, “we”, “us” or “our”) has launched a loyalty programme, called Charlotte’s Beauty Universe (the “Program” or “Beauty Universe”). Your participation in Charlotte’s Beauty Universe loyalty programme is governed by these Beauty Universe Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to, our Website Terms and Conditions of use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, the Website Terms and Conditions of Use will control.

Please read these Terms carefully and print a copy for your future reference. By participating in Charlotte’s Beauty Universe, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, please contact us immediately by email, at legal@charlottetilbury.com, and we will remove you from Charlotte’s Beauty Universe.

Charlotte’s Beauty Universe is operated by Islestarr Holdings Limited, company number 07712458, with its registered office at 8 Surrey Street, London, United Kingdom, WC2R 2ND (“Islestarr”).

Charlotte Tilbury reserve the right to change the Terms including the eligibility or rewards under the Program; terminate or withdraw Charlotte’s Beauty Universe; or close further participation in the Program, at any time in its discretion. Unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted will confirm your acceptance of the changes, therefore you should review these Terms regularly to understand the terms and conditions that apply to Charlotte’s Beauty Universe. If you do not agree to the amended Terms, you must contact us immediately by email at legal@charlottetilbury.com.

What Is Charlotte’s Beauty Universe?

Charlotte’s Beauty Universe is the name of the Charlotte Tilbury Loyalty Program, allowing Charlotte Tilbury customers access exclusive products, content and experiences via sign-up at https://www.charlottetilbury.com/content/charlottes-beauty-universe-sign-up. Once customers have joined Charlotte’s Beauty Universe, purchasing three (3) or more orders within a 12-month period will unlock the opportunity to become one of Charlotte’s Stars, accessing new products ahead of launch via Charlotte’s Magic Vault.

Eligibility and Joining Charlotte’s Beauty Universe.

1. Charlotte Tilbury customers aged 18 and over are eligible to join Charlotte’s Beauty Universe. Pro Members are not eligible to join Charlotte's Beauty Universe. The Program is intended for personal use only and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees and contractors and immediate family members of such employees and contractors, may not be eligible to participate in Charlotte’s Beauty Universe

For the purpose of the Program a “Valid Order” shall mean that you have placed an online order for products via www.charlottetilbury.com, but excluding any such order that is: (a) subsequently returned; (b)purchased using an e-gift card; (c) for or include an e-gift card; e-gift Virtual Consultation or Virtual Consultation there are clear records showing this, our decision is final.

Rewards

1. During your period of membership, you will be able to access Charlotte’s Beauty Universe exclusive offers and promotions.
2. You will need to use your Charlotte Tilbury login details to access Charlotte’s Beauty Universe.
3. Once logged in, your available rewards, and details of how to redeem, along with specific terms and conditions related to it will be accessible within Your Account Dashboard https://www.charlottetilbury.com/account
4. Rewards may include, but are not limited to % off promotions gift-with-purchase, early access to a product or content, invitation to an event, prize draws and exclusive member only products or services.
5. Unless specified, rewards can only be accessed/redeemed on CharlotteTilbury.com.
6. Rewards are subject to availability, and for a limited period only. We reserve the right to make substitutions in our sole discretion.
7. Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.
8. From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty customers only and will be communicated via site, or email with a unique-code to be added at checkout. These rewards will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund. Should Charlotte Tilbury terminate or suspend the current Program, ‘Charlotte’s Beauty Universe’, all Loyalty Program Rewards and Loyalty promotional codes shall cease to be valid.

Birthday Gift

As a member of Charlotte’s Beauty Universe, customers will be entitled to receive a Birthday Gift during the Membership Period. This will be by way of a one-time code which will be emailed to the customer and delivery is subject to product availability. Charlotte Tilbury Terms and Conditions apply A Birthday Gift will only be available to Charlotte’s Beauty Universe members when a date of birth has been updated in the customer Charlotte Tilbury Account at least two weeks prior to the Beauty Universe Member’s Birthday. Customers can only redeem one Birthday Gift during the Membership Period.

Becoming a Charlotte’s Superstar

Once a customer has joined Charlotte’s Beauty Universe, membership will continue provided we decide to continue Charlotte’s Beauty Universe. If a Charlotte’s Beauty Universe customer spends over £1000 (or equivalent in local currency) within the preceding 12 month period or, at our discretion, such other then-current eligibility criteria that we may introduce from time to time, Charlotte Tilbury may grant you exclusive access to be one of ‘Charlotte’s Superstars’. If at any time you do not meet the then-current eligibility criteria (including any then-current Threshold) then your membership will lapse.

Participation in Charlotte’s Superstars

1. Only Charlotte Tilbury customers aged 18 and over who receive an email invitation directly from Charlotte Tilbury are eligible to join Charlotte’s Superstars. The Program is intended for personal use only and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees and contractors and immediate family members of such employees and contractors, may not be eligible to participate in the Program.
2. Participation in the Program is solely at Charlotte Tilbury’s discretion.
3. In the event that Charlotte Tilbury invites you to participate in the Program you may be contacted via email and given specific instructions on what else you need to do in order to be invited into the Program.
4. If you are invited to join Charlotte’s Superstars, you will receive confirmation via an email. This welcome email will confirm that you are eligible for entry into Charlotte’s Superstars and include a link to a landing page within Charlotte’s Superstars webpage and information about the benefits of being one of Charlotte’s Superstars.

Charlotte’s Superstar Term Period

Once you have been invited to join Charlotte’s Superstars, your membership will continue for one year from the date of invite (Membership Period) provided we decide to continue Charlotte’s Superstars. We are entitled to end Charlotte’s Superstars and/or withdraw or amend any associated benefits at any time, including upon termination of the Program. Charlotte’s Superstar Rewards Eligibility Rewards offered to Charlotte’s Superstars are only available to customers purchasing in the United Kingdom, United States, Canada, Australia, EU (including France, Germany, Italy, Netherlands and Spain) and Hong Kong. The Rewards are for members of Charlotte’s Superstars during their Membership Period only, and must not be shared with or used by any third party. By using the Rewards you are deemed to have read, accepted and be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems By using the Rewards customers confirm their eligibility and accept the applicable Charlotte Tilbury Terms and Conditions of the promotion in question. Charlotte Tilbury may require the customer to provide proof of such eligibility. We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

15% Off 6 Lipsticks for 12 Months

As one of ‘Charlotte’s Superstars’, customers will be provided a unique code that can be redeemed up to six times during the Membership Period. Customers can redeem the unique code on lipsticks in the following lipstick franchises: KISSING; Matte Revolution; Hot Lips and Hot Lips 2. Customers cannot redeem the Discount Code on new lipsticks, which means the Discount Code cannot be used on a newly launched lipstick shade for a period of 13 weeks from the go-live date on www.charlottetilbury.com The Discount Code can only be used on six occasions and not in conjunction with any other offers, sales or discounts The Discount Code must not be shared with anyone else.

Free Standard Shipping

As one of ‘Charlotte’s Superstars’, customers will be entitled to free shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free shipping promotion will not be eligible for gift-wrapping.

Price Guarantee

If you are a Charlotte Tilbury Loyalty customer and find a Charlotte Tilbury item for a lower price on one of our verified partner’s websites, we will meet that price at the time of purchase on www.charlottetilbury.com within 14 days of the lower price being live. To allow Charlotte Tilbury Loyalty members to access the lower price, matched on www.charlottetilbury.com, their account will be manually credited with the difference in price of the products.

Our ability to offer a price match is based on, and not limited to the following exclusions:

• The item must be identical in shade and size and must not be part of a set, bundle or any other type of value saving offer, inclusive of 3 for 2 savings and buy one get one free offers.
• The Charlotte Tilbury item must be in stock at the verified partner site, and available on www.charlottetilbury.com at time of claim
• Retailer must be offering the lower price for 24 hours or longer and evidence of offer live must be provided to Charlotte Tilbury customer service team within 14 days of the price being found before being verified and a credit being applied to the Charlotte Tilbury Loyalty customer’s account.
• Customers will be limited to one price-match per quarter and discounts offered will not be over -40% of the original price offered on www.charlottetilbury.com
• We are unable to match order-level discounts, gift card promotions or shipping offers
• We do not offer price matches on items from third-party sellers, non-official retailers.
• Price adjustments do not apply to items included in Limited-Time Sale, Extra Savings, Anniversary Sale, Daily Deals or Beauty Daily Deals promotions on retailer’s websites.
• We do not process automated price matching or price adjustment requests generated by third-party services inclusive of but not limited to affiliate partner offers.
• We will only make one price adjustment per item
• Price matching will not be offered on items found at a lower price in physical retailer’s stores.
• Lower price will only be matched when the item in question is in the same territory as the shipping location and will not be honoured based on currency conversions.
• Price matching will not be offered throughout the Black Friday trading period, defined as offers found between 1st November and 7th December.
• • Charlotte Tilbury has the right to reject any price matching claim. Separately, should an item on www.charlottetilbury.com be purchased by a Charlotte Tilbury loyalty member, and subsequently is reduced in price within 14 days of purchase on www.charlottetilbury.com, the customer will be entitled to claim a credit to their account for the difference in value. Our ability to offer a price match on www.charlottetlbury.com is based on, and not limited to the following exclusions:
• The item must be identical in shade and size and must not be part of a set, bundle or any other type of value saving offer, inclusive of 3 for 2 savings and buy one get one free offers.
• Evidence of a Charlotte Tilbury product being reduced on www.charlottetilbury.com must be provided to Charlotte Tilbury customer service team within 14 days of purchase of the product before being verified and a credit being applied to the Charlotte Tilbury Loyalty customer’s account.
• Customers will be limited to one price-match per quarter and discounts offered will not be over -40% of the original price offered on www.charlottetilbury.com
• We are unable to match order-level discounts, gift card promotions or shipping offers
• Price adjustments do not apply to items included in Limited-Time Sale, Extra Savings, Anniversary Sale, Daily Deals or Beauty Daily Deals promotions on www.charlottetilbury.com.
• We do not process automated price matching or price adjustment requests generated by third-party services inclusive of but not limited to affiliate partner offers.
• We will only make one price adjustment per item
• Price matching will not be offered on items found at a lower price in Charlotte Tilbury boutiques or purchases made in authorised retailer partners stores or online.
• We do not offer price matches on items from third-party sellers, non-official retailers.
• Lower price will only be matched when the item in question is in the same territory as the shipping location and will not be honoured based on currency conversions.
• Price matching will not be offered throughout the Black Friday trading period, defined as offers found between 1st November and 7th December.
• Charlotte Tilbury has the right to reject any price matching claim.

Complimentary Virtual Services

As one of ‘Charlotte’s Superstars’, customers will be entitled to book and attend 30 minute or 45 minute Virtual Consultations (subject to availability) free of charge, during the Membership Period. These will be classed as “Free of Charge Appointments” as per the Virtual Consultation Terms and Conditions, and customers and additional promotional codes cannot be applied.

The Virtual Consultation must be booked and attended by the ‘Charlotte’s Superstar’ customer only, and cannot be booked or attended by anyone other than the account holder.

Virtual Consultations must be booked via the customer’s account here and the customer must be logged in to redeem. By booking and/or attending a Virtual Service, the customer is agreeing to the Virtual Consultations Terms and Conditions which can be found at https://www.charlottetilbury.com/uk/help/terms-and-conditions

24/7 Hotline

Charlotte’s Superstar customers will be provided with a “Hotline” number, for the purpose of discussing products with a member of the Charlotte Tilbury team. Customers should use the Hotline number associated with your region: +44 808 196 4760 – UK, EU, IE, NL, ES, DE, IT, FR +1 (855) 583-1192 – US Toll Free +1 (833) 599-0249 - CA Toll free Phone calls to these numbers are toll free, but may incur charges if called from a mobile phone dependent on the mobile network charges, or if the number called is from outside of the country the bill-payers account is associated with. Customers must ensure they have the permission of the bill payer before calling. The Hotline number is for ‘Charlotte’s Superstar’ Customers use only during the Membership Period and must not be shared with or used by any third party. The Hotline may not always be available. We retain the right to remove access to the Hotline at any time, including in the event this Program is terminated in which case all access shall cease immediately. When using the Hotline, customers cannot request or be guaranteed to speak to a specific individual.

Data Protection

1. We are the data controller of any personal information that we collect from you in order to administer Charlotte’s Beauty Universe. We take the protection of your personal information seriously. You can find out more about how we process your information by viewing our Privacy Policy. You can manage your preferences, or unsubscribe, at any time by logging on to your CharlotteTilbury.com account.
2. Please note that, in accordance with the Privacy Policy, you can opt out of receiving emails from Charlotte’s Beauty Universe at any time. There is an unsubscribe link on every email that you receive about Charlotte’s Beauty Universe, or you can email us at legal@charlottetilbury.com requesting that we remove you from Charlotte’s beauty Universe, and we will do so,. General
3. Your eligibility to join Charlotte’s Beauty Universe may be revoked if part or all of your eligible purchases are returned, cancelled or refunded.
4. Each person can only have one account in Charlotte’s Beauty Universe. We reserve the right to carry out any checks to verify the validity of your participation in Charlotte’s Beauty Universe. If we find that the same person is enrolled in Charlotte’s Beauty Universe more than once (including under different names or addresses), your data and benefits will only be counted once, and unnecessary accounts will be deactivated.
5. Charlotte’s Beauty Universe is offered at our sole discretion. We reserve the right to cancel or amend Charlotte’s Beauty Universe at any time. Where possible, we will provide you with notice of any significant changes to these Terms but would encourage you to come back and review them from time to time. If you continue to interact with Charlotte’s Beauty Universe, you will be deemed to have accepted any changes.
6. Charlotte’s Beauty Universe is for personal use by the account holder only.
7. Charlotte’s Beauty Universe is not intended for customers that are re-sellers.
8. Any products and/or samples that you receive as rewards may not be sold on.
9. See our Privacy Policy and Cookies Policy to understand how we collect and process your personal data
10. We reserve the right to suspend or to terminate your membership of Charlotte’s Beauty Universe if, in our sole discretion, we consider that you have breached these Terms, supplied false or misleading information or acted improperly or in an abusive, defamatory, criminal, or offensive way to any other member or to our staff.

By attending any Charlotte Tilbury Masterclass offered on the www.charlottetilbury.com website (“Pro-Artist Masterclass”), you accept and agree to all of the terms and conditions set out below.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2.1 To attend a Pro-Artist Masterclass, you will need to book a ticket to the Pro-Artist Masterclass for free via the Charlotte Tilbury website using the Appointed app. Ticket bookings will be limited to one ticket per customer and per booking. Tickets to each Pro-Artist Masterclass event are limited to 20,000 spaces on a first-come-first-served basis.

2.2 In the event that you choose to use the chat function during the Pro-Artist Masterclass, you are responsible and liable for any content that you post.

2.3 Any content that you post during the Pro-Artist Masterclass will be subject to the USER CONTENT requirements set out in our Terms and Conditions on www.charlottetilbury.com.

2.4 The following groups are excluded from participating in a Pro-Artist Masterclass:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Pro-Artist Masterclass; or

(c) members of the immediate families or households of (a) to (b) above.3

3.1 Some Pro-Artist Masterclasses will offer a discount code for use on the website www.charlottetilbury.com. Participants who have booked a ticket and who are opted in to receive direct marketing or select to receive the discount code via email at the point of booking will receive a discount code by email sent to them after the Masterclass (“Discount Code”) for redemption on products purchased on the www.charlottetilbury.com website in accordance with the terms provided at the time of booking the Pro-Artist Masterclass and/or in the email. The Discount Code will not be shared or featured on any other promotional materials. In addition to the above, the following restrictions and eligibility criteria apply to redemption of the Discount Code.

3.2 The Discount Code:

(a) is only available to customers purchasing from the United Kingdom, United States, Canada, Australia, Hong Kong and EU (including France, Germany, Italy, Netherlands and Spain) pages of the www.charlottetilbury.com website.

(b) may only be used once;

(c) cannot be used in conjunction with other discounts, sales items, discounted products, Gift Card purchases, Kits, free gift offers or other offers;

(d) cannot be shared and is only available to customers that both booked and attended the Pro-Artist Masterclass, non-purchasers and non-attendees will not be eligible to receive or use the Discount Code;

(e) will only be sent to those customers who are opted in to receive marketing emails from the Promoter, or who have selected to receive the Discount Code at the point of booking the ticket;

(f) can only be used during the redemption period stated in the email issued with the Discount Code; and

(g) is subject to availability.

3.3 The following groups are excluded from using the Discount Code:

(a) employees of the Islestarr Holdings Limited and its associated companies or group companies;

(b) anyone professionally associated with Islestarr Holdings Limited; or

(c) members of the immediate families or households of (a) to (b) above.

4.1 By requesting a ticket and attending a Pro-Artist Masterclass, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

(a) to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

(b) to share with organisations or agents assisting with the conduct of the Pro-Artist Masterclass; or

(c) for any other reasonable and related promotional purposes.

4.2 For the purposes of the Pro-Artist Masterclass, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 4.1 above.

4.3 For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy.

5.1 The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Pro-Artist Masterclass made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Pro-Artist Masterclass does not run as planned.

5.2 The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Pro-Artist Masterclass, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3 Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.6

6.1 By booking a ticket and attending a Pro-Artist Masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Pro-Artist Masterclass (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

6.2 By booking a ticket and attending a Pro-Artist Masterclass, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Pro-Artist Masterclass, all participants warrant that all information submitted by them is true and accurate.

6.3 The Promoter reserves the right to cancel, amend the time and/or date of or replace the Pro-Artist Masterclass, its content and/or its presenters without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

6.4 The Promoter reserves the right at its sole discretion to disqualify from further participation in the Pro-Artist Masterclass any individual it has reason to believe is tampering with the operation of the Pro-Artist Masterclass, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Pro-Artist Masterclass and/or use the Discount Code.

6.5 The Terms and Conditions of Use shall be applicable to www.live.charlottetilbury.com

6.6 By requesting a ticket and attending a Pro-Artist Masterclass, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

6.7 In the event you win a Virtual Consultation during a Masterclass, the Virtual Consultation T&Cs apply. Also available on www.charlottetilbury.com

6.8 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

On-Line Virtual Make Up Artist Consultations. On-Line appointments for Make Up Artist Consultations with a Charlotte Tilbury Make Up Artist (MUA) will be available to book online at https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury

These Appointments may be either fifteen minutes in duration and free of charge and booked here (Free of Charge Appointment) or thirty minutes in duration and the applicable purchase fee paid at the point of making the appointment here (Paid For Appointment). (Either referred to as an Appointment).

Customers purchasing a Paid For Appointment will receive a discount code to the value of the Paid For Appointment to redeem against a purchase on full price items on https://www.charlottetilbury.com, subject to certain conditions outlined at paragraph 4 below (Discount Code).

For any questions about the Service, contact: customercare@charlottetilbury.com

3.1 Any Appointment must be booked via our Virtual Consultation page at https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury.The Virtual Consultation will be placed in your basket and you will need to check out and pay for the Virtual Consultation as per a normal purchase on the website.

3.2. The Appointment will be for the date and time booked via the website, and as notified to you via email.

3.3 You cannot pay for a Paid For Appointment using Klarna, Afterpay or other deferred payment method made available from time to time.

3.4 You may only book and attend up to one Free Appointment per week.

3.5 Paid For Appointments must be paid for in local currency.

4.1 When you book a Paid For Appointment, you will receive a Discount Code to the value you paid for the Paid For Appointment. This will be sent to you via email after your Appointment.

4.2 Discount Codes are only available for Paid For Appointments. You will not receive a Discount Code where you book a Free Appointment.

4.3 The Discount Code:

(i) will apply to all products sold on the local www.charlottetilbury.com except for E-Gift Cards, E-Gift Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(vi) will be valid for redemption for a period of 6 months from the date of issue;

(v) is only available to customers that purchased a Paid For Appointment, non-purchasers and/or customers that book a Free Appointment will not be eligible to receive or use a Discount Code;

(iv) in the event that you use your Discount Code and subsequently cancel your Paid For Appointment, you will not be eligible for a refund.

(vi) Can only be redeemed in the country in which you purchase the Virtual Consultation

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend your Appointment at any time. In the event of a Paid For Appointment, where Charlotte Tilbury cancels or changes your Paid For Appointment you will have the option to either change or cancel at the time of notification, and in the event that you cancel the Paid For Appointment, receive a full refund. If you opt to cancel and receive a full refund, your Discount Code will not longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 You can cancel, amend or reschedule your Appointment by notifying us at least two hours prior to the Appointment time via customercare@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request. Unless you have received a refund in accordance with clause 5.4, you will still be entitled to use your Discount Code where you have a Paid For Appointment.

5.4 We can make a refund on unused Paid For Appointments in accordance with our Returns Policy, provided that you have not used your Discount Code. To request a refund please email customercare@charlottetilbury.com. Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund for a Paid For Appointment your Discount Code will be immediately cancelled and you must not attempt to use it.

6.1 Prior to your Appointment, you will be invited to complete a Pre-Consultation Questionnaire. This is not compulsory, but will assist the MUA to provide you with a more tailored service. If you choose to provide this information, any personal data you provide will be treated in accordance with our Privacy Policy here.

6.2 You must be aged 18 or over to book and attend an Appointment. Only one person may attend the Appointment.

6.3 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.4 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.5 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.6 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.7 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.8 All Appointments will be carried out in the English language.

6.9 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.10 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.11 The Service will at all times be subject to the Website Terms and Conditions of Use and, where a Service is a Paid For Appointment, the Terms & Conditions of Sale. In the event of a conflict, these Terms and Conditions for Virtual Consultations shall take precedence. E-Gift Virtual Consultations will further be subject to the E-Gift Virtual Consultation Terms and Conditions, which shall prevail in the event of a conflict.

7.1 You must not record your Appointment (video and/or audio).

7.2 We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy here

8.1. The Service is only available to eligible customers that have booked an Appointment as outlined above.

8.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

8.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

8.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

8.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

9.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

9.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

9.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

10.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to fulfil the Discount Code;

(c) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

d) for any other reasonable and related purposes.

10.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above and as set out in the privacy policy.

10.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy).

11.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

11.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

11.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN THE CHARLOTTE TILBURY PRO PROGRAM AND/OR CHARLOTTE’S MAGIC MAKEUP STARS, YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE CHARLOTTE TILBURY PRO PROGRAM AND/OR CHARLOTTE’S MAGIC MAKEUP STARS.

Eligibility

You must be a make-up accredited professional or students ages 16 and over, who has become a member of Charlotte Tilbury Pro Program (a Charlotte Tilbury Pro Member) to receive the benefits listed below. In order to become a Charlotte Tilbury Pro Member you must fulfil the Pro requirements listed below and successfully complete the online application form found at https://www.charlottetilbury.com/uk/content/pro-program

Becoming a member of Charlotte Tilbury Pro Program is currently free of charge but this may change. Only you are eligible for this pro discount. Pro discounts may not be shared with others under any circumstances. Islestarr Holdings Limited (trading as “Charlotte Tilbury”) reserves the right to verify your continued eligibility ore revoke your membership, and may amend the Pro Requirements at any time. Becoming a member of Charlotte Tilbury Pro Program does not automatically make you a member of Charlotte’s Magic Make Up Stars.

In the event that your circumstances change, and you no longer fulfil the then-current criteria to qualify for the Charlotte Tilbury Pro Program (for example, you cease to be a professional makeup artist or makeup student) you must notify Charlotte Tilbury immediately on customercare@charlottetilbury.com and we retain the right to end your membership for the Charlotte Tilbury Pro Program and/or Charlotte’s Make-Up Magic Stars.

PRO MAKEUP ARTISTS

When completing the online application form professional makeup artists must provide ONE of the following photo identification (photo or scanned):

1. Current Passport

2. Current Driving Licence

3. Current National Identity card

Professional makeup artists must also provide any TWO of the following (photo or scanned document):

1. Accredited makeup school qualification or valid professional licence

2. Editorial page or commercial magazine feature with name credit

3. Professional business card with up-to-date contact details

4. Crew call list on production company letterhead

5. Reference letter from professional beauty brand detailing artistry position

PRO MAKEUP STUDENTS

When completing the online application form makeup students must provide ONE of the following photo identification (photo or scanned):

1. Current Passport

2. Current Driving Licence

3. Current National Identity card

Pro makeup students must also provide ONE of the following (photo or scanned document):

1. Acceptance letter from accredited makeup artist school or college (dated within the last 12 months)

2. Proof of current enrolment at accredited makeup artist school or college

3. Course completion diploma dated within the last 6 months

4. Confirmation of class / program payment

5. Letter on school letterhead with your name

The Benefits

As a Charlotte Tilbury Pro Member, you will be able to enjoy (i) the Discount; (ii) communications about the Products including helpful tips and techniques, and (iii) invitations to any pro master-classes and events (the Events) that we hold. We cannot guarantee that any Events will be held whilst you are CT Pro Member. An invitation to an Event is not guaranteed entry as (i) space may be limited and (ii) you might have to purchase a ticket.

The Products

Your Discount applies to all products available to purchase on the UK Website except for the following: a) any kits or bundles; b) products that are already discounted or on offer; and c) any other exclusions that may apply from time to time, (the Products).

The Discount

Your discount entitles you to 30% off the Products (the Discount) purchased online on the UK Website. The Discount may apply to the Events. The Discount begins on the date we notify you that you are a Charlotte Tilbury Pro Member and lasts for twenty four (24) months from that date or until you cease to be eligible to be a member, and subject to any changes or termination to the Program by Charlotte Tilbury.

Beautiful Skin Foundation Pro Exclusive Offer:

• 70% saving applied with code BSFCTPRO182DZ when you login and add 3 or more Beautiful Skin Foundation individual products.
• Valid against any combination of shades within the Beautiful Skin Foundation range, limited to 7 units per order.
• Your 30% discount will still apply to all other eligible products in your basket
• Valid in UK, US, Canada, Australia and Europe only
• Offer valid from Monday 25th September 2023 10:00 GMT until Tuesday 2nd January 2024 07:00 GMT, while stocks last

The Discount Limit

The Discount can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP). This is the post-discount value. Should you exceed this limit the Discount will no longer apply to the Products.

CHARLOTTE’S MAGIC MAKEUP STARS: Promo Code and Commission

• Commission will only be paid where your Promo Code was used by clients (Makeup Artists) or Social followers (Social Creators). Any sales made using your Promo Code via voucher code or discount websites will not form part of this commission scheme and you will not receive commission on such sales’

• You may be invited to participate in our commission scheme. If you are invited, to participate, you will need to sign-up and create an account with our third-party provider, Duel. Please follow the sign-up instructions, received upon clicking on the ‘Call to Action’ at the bottom of this page: https://www.charlottetilbury.com/uk/content/charlottes-magic-makeup-stars

• Upon successful completion of sign up, you will be given a unique promotional code, offering an introductory 15% discount to your clients (Makeup Artists) or Social followers (Social Creators) who are not already Charlotte Tilbury customers (Promo Code).

• The Promo Code may be shared with only your clients (Makeup Artists) or Social followers (Social Creators). The Promo Code is not to be shared via voucher code websites, nor sold or exchanged for monetary or other value. Charlotte Tilbury reserves the right to rescind the offer at any time if we deem the voucher code is misused, or if we discontinue, limit or change the terms of Charlotte’s Magic Makeup Stars.

• In order for the clients or Social followers to redeem a Promo Code that person must:

A) Make a purchase on the www.charlottetilbury.com website for the Product (excluding those above under “Products” – IE) not redeemable on discounted product, virtual consultations or to be used in conjunction with another promo code).

B) Redeem the Promo Code before the expiry date stated with the Promo Code.

C) Be a new customer for Charlotte Tilbury (e.g. they cannot have an existing http://www.charlottetilbury.com account under an alternate email address) and the Promo Code can only be used once and for their first purchase. The Promo Code cannot be used by the clients or Social followers on already-discounted products, virtual consultations, nor in conjunction with any other offer or code.

You must make the above requirements clear to your client at the time you provide them with the Promo Code.

Commissions will be paid, dependent on your Magic Makeup Stars grouping (i.e Social Creator, Pro Makeup Artist, Retail Makeup Artist) and is outlined upon sign up to the program.

Commissions will be paid, dependent on your Magic Makeup Stars grouping (i.e Social Creator, Pro Makeup Artist, Retail Makeup Artist) and is outlined upon sign up to the program.

If you are a Retail Makeup Artist, commission will be paid as per the original Magic Makeup Stars program, to be received in your salary.

Commissions shall be payable once a month. Upon signing up to Magic Makeup Stars you will have access to a unique dashboard page to view your referrals and pending commission.

Re-sell

Products purchased by you using the Discount are for personal or professional use only, and those redeemed via the Promo Code are for personal use, and none of the foregoing may not be resold or exchanged under any circumstances. Any returns will take into account the discount that was applied. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke the Discount, Promo Code and Commission with immediate effect. We also respectfully point out the damaging effect this could have on our relationship going forward.

Shipping and Returns

Discount and Promo Codes do not apply to any shipping costs. All other purchase terms and conditions and terms of use of the UK Website are available in full on the UK Website.

Promotional Emails

A key benefit of becoming a Charlotte Tilbury Pro Member and Magic Makeup Star is that you get to hear about our new products, special offers, pro events and helpful tips and techniques should you wish to. We need your consent to send you these promotional emails, which you will have already provided if you opted-in to receiving marketing emails when you signed up to Charlotte Tilbury. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com

You can change your mind about receiving these promotional emails and stop them at any time by contacting us customercare@charlottetilbury.com or by using the unsubscribe function on any promotional email.

For information about how we will process the personal data you provide us, please see How Will Your Data Be Used and our Privacy Policy.

Information provided by partners by which they can be identified will be used in accordance with the Charlotte Tilbury privacy policy.

Charlotte Tilbury reserves the right to modify the terms of this Charlotte Tilbury Pro Membership Discount Programme at any time without prior notice, and any substantive changes will be communicated to you via an email.

Charlotte Tilbury Pro Member and Magic Make up Star programs are offered at our discretion, and Charlotte Tilbury reserves the right to hold, void, suspend, cancel, or amend the Discount, Promo Code and Commission at any stage without prior notice.

HOW WILL YOUR DATA BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Programme in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Programme.

The Magic Makeup Stars program is run by a trusted third party (Duel) on behalf of Charlotte Tilbury Limited. To participate in the Magic Makeup Stars program, you will review and consent to the Charlotte Tilbury terms aforementioned and Duel’s privacy policy. Any personal data provided to Duel will be governed by that privacy policy.

For further details on how we process your personal data collected via the Charlotte Tilbury Pro Program in addition to the above, please see our Privacy Policy and Cookies Policy

From time to time, Charlotte Tilbury Beauty gifts official Charlotte Tilbury products to influencers and trusted accounts for use such as prizes in giveaways/prize promotions run on the influencers own social media accounts.

In those situations, the prize promoter is the influencer launching the giveaway/prize promotion and not Charlotte Tilbury Beauty.

Whilst Charlotte Tilbury Beauty does its utmost to only work with reputable influencers and affiliates who act in accordance with local laws and regulations, ultimately it is the influencer / affiliate that is solely responsible for the operation of and/or the terms and conditions that apply to such giveaways/prize promotions.

All communications regarding influencer-led giveaways/prize promotions should be directed to the influencer, and not Charlotte Tilbury Beauty.

For more information on the Terms and Conditions for Charlotte’s 3D Treasure Hunt Game On The Virtual Store

For more information please read here

TERMS AND CONDITIONS FOR: Charlotte’s Hollywood Beauty Icon Lipsticks Competition

These are the Terms and Conditions (the “Terms”) which apply to Charlotte’s Hollywood Beauty Icon Lipsticks competition which the Promoter may run, whether on its website, social media platforms or otherwise.  These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

Updated

This is the final URL

TERMS AND CONDITIONS FOR THE PILLOW TALK COLLECTION OFFERS: FREE SHIPPING (MARCH/APRIL 2024)

1. PROMOTOR

1.1 Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2.THE PROMOTIONS

2.1 Promotion 1: Free Standard Shipping for the Pillow Talk Collection (28th March 2024 – 4th April 2024)

Spend the Qualifying Amount (as defined below) as detailed in the promotion on any Pillow Talk Collection Product(s) (Products) on https://www.charlottetilbury.com (Website) and the Charlotte Tilbury Beauty app (App) and receive the below for free with your purchase:

(a) purchase 1x Pillow Talk Product from the Pillow Talk Collection (excluding the Pillow Talk Travel Size Mascara) (Standard Shipping Qualifying Amount(s)) and receive free standard shipping between 28th March 2024 – 4th April 2024 on each transaction with the Standard Shipping Qualifying Amount added.

2.2 Promotion 2: Free Express Shipping for UK Customers on the Pillow Talk Party Collection Waitlist (26th March 2024 – 27th March 2024)

UK customers who sign up to the Pillow Talk Party Collection waitlist on the Website or the app can receive the below for free with their purchase:

(a) purchase 1x Pillow Talk Product or 1x bundle kit from the Pillow Talk Collection (excluding the Pillow Talk Travel Size Mascara) (Express Shipping Qualifying Amount(s)) and receive free express shipping between 26th March 2024 – 27th March 2024 on each transaction with the Express Shipping Qualifying Amount added.

2.3 There is no cash alternative and the Promoter reserves the right to substitute with an offer of equal or greater value.

2.4 The offer cannot be exchanged.

2.5. The Promoter is not responsible for any additional costs and/or expenses in relation to the Promotion(s) including (without limitation) travel costs, other than any specifically listed as part of the Promotion(s) above and for the specified periods of time (where applicable).

2.6. The participant shall not, while participating in the Promotion(s), display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

3. HOW DO I PARTICIPATE IN THE PROMOTION?

3.1. To participate in Promotion 1: Free Standard Shipping for the Pillow Talk Collection (28th March 2024 – 4th April 2024), participants must place an order on the Website or App from 01:00am GMT on Thursday 28th March to 23:59pm GMT on Thursday 4th April (Standing Shipping Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Standard Shipping Qualifying Amount.

3.2. To participate in Promotion 2: Free Express Shipping for UK Customers on the Pillow Talk Party Collection Waitlist (26th March 2024 – 27th March 2024), participants must place an order on the Website or App from [01:00 AM GMT on Tuesday 26th March to 23:59pm GMT on Wednesday 27th March (Express Shipping Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Express Shipping Qualifying Amount.

3.3 Participants who make purchases outside the relevant Promotion Periods cannot avail of the Promotions with their purchase.

3.4. As long as the participants spend over the relevant Qualifying Amount, they do not need to purchase any other product on the Website or App in order to avail of the Promotions.

3.5. Participants may participate in the Promotions multiple times within the relevant Promotion Periods provided they spend over the relevant Qualifying Amount on the Website or the App.

3.6. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

3.7. By participating in the Promotions, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotions (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

3.8. For help with participating in the Promotions, Customer Care should be contacted at customercare@charlottetilbury.com.

4. ELIGIBILITY

4.1 The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotions any individual it has reason to believe is tampering with the operation of the Promotions, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

5. LIMITATION OF LIABILITY

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotions was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotions do not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in the Promotions, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these Terms shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

6. DATA PROTECTION AND PUBLICTY

6.1 By redeeming the Promotion(s), participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) customers provide for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

(a) to enable it to administer the Promotion(s) including deciding whether it accords with these terms and conditions;

(b) to fulfil the Promotion(s);

(c) to share with organisations or agents assisting with the fulfilment of the Promotion(s); or

(d) for any other reasonable and related promotional purposes.

6.2 For the purposes of redemption of the Promotion(s), the Promoter will only disclose customers’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3 For information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

7. GENERAL

7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotions where it becomes necessary to do so without prior notice.

7.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

7.3. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.