shipping information
Delivery will be provided by SF Express.
Orders placed before 2:00pm (Monday to Friday) and before 11:00am (Saturday) will be received in Hong Kong within 1-2 days, outlying islands within 2-3 days
Orders placed after 2:00pm (Monday to Friday) and after 11:00am (Saturday) will be received in Hong Kong within 2-3 days, outlying islands 3-4 days
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.
Any Questions?
Please email us on customercare@charlottetilbury.com, emails will be responded to Monday to Friday between 9am and 6pm GMT.